Business Profile

Office Supplies

Quill.com

Complaints

This profile includes complaints for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

66 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My return request was approved on June 19th, 2025 for this order with instructions that I explicitly followed, I paid out of my own pocket for a return label for whatever reason (as required by Quill) and kept the original order invoice inside of the package along with writing the Order # on the outside of the package. I shipped out the return on June 23rd, 2025 and it delivered on the 26th of June. I haven't received any form of refund as well as no contact from Quill regarding this issue. I have no patience for back-and-fourth, I want my refund. I'm filing this as a courtesy before disputing the charge with my bank if this isn't resolved within the week.
Business Response
Date: 08/19/2025
We contacted the customer, apologized for the delay to release the credit. Advised we had issued the credit back to the card the purchase was made on.
Customer Answer
Date: 08/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Quill was quick to get into contact with me and resolve the issue with no further action by me needed. ****** was lovely and did an incredible job. Thank you!
Initial Complaint
Date:08/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have been attempting to return a faulty laptop I received from Quill since 08/11/2025. The return status shows as "in review". Contacting 7 times over has done nothing for me, just constantly being told I'll be sent the return labels "in two business hours", which frankly never actually happens.I just want to return my item.
Business Response
Date: 08/25/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.
Initial Complaint
Date:08/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my name is Lekenrick ********, my account number is ********, I had a net 30 account and for no reason my account got closed and im stuck paying a bill I never received the item Im supposed to pay on, the item is being shipped back to the warhorse and now they don't want to give me a replacement item, if im going to pay a bill I need to get the replacement item, im not paying on a bill I never received the item. Quill gave me no explanation why my account was closed, I uploaded all my documents they needed. on the tracking it stated the barcode label was unreadable and now it's being shipped back to the warehouse. this is unacceptable.
Business Response
Date: 08/18/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.
Customer Answer
Date: 08/18/2025

Complaint: 23709826

I am rejecting this response because: I still never received a replacement

Sincerely,

Lekenrick ********
Business Response
Date: 08/25/2025
A full credit has been issued for the undelivered order, and it has been confirmed that orders may be placed at any time. As per their discussion with the Credit team, all orders for electronic items and gift cards must be prepaid
Initial Complaint
Date:07/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello i had made a return to quill over a month ago. My return package went back to their warehouse on July 02. They keep saying they will issue my refund but never do. Ive contacted them multiple times and they keep saying the same thing. These are the *** tracking labels 1ZJ873560313459516 1ZJ873560308213102
Business Response
Date: 08/05/2025
We contacted the customer, apologized for the delay in the issuing of the refund, assured him we identified and resolved the issue. Credit was resubmitted to his original credit card on 8/4/2025 that was used as payment for the purchase.
Initial Complaint
Date:07/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont understand how an organization operates the way quill does.I place an order and it cancels, I call and or chat and they say someone is supposed to reach out to me.Nobody ever does and honestly Im beyond frustrated, if they told me what the issue was I would be able to resolve it so I can order off their website. ***** a frustrating company to deal with.
Business Response
Date: 07/31/2025
After numerous contact attempts regarding cancelled orders, we have not received a response.
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** ***** *********************************************** *********************** Customer Service ********************** Re: Order #********* Ongoing Return Issues To Whom It May Concern,I am writing to formally lodge a complaint regarding my repeated and unsuccessful attempts to return an item associated with Order #*********. Despite following Quill.coms return policy and initiating my first return request on June 16, 2025, I have faced ongoing difficulties and what appears to be intentional interference with the return process.I have submitted return requests tied to the following credit memo numbers: *******, *******, and *******each initiated on different dates. Shockingly, each of these requests has been deleted or removed without explanation. This behavior appears to be not only deceptive but potentially in violation of consumer protection laws.When I have contacted customer support by phoneon multiple occasions over the past two weeksI have been assured that I would receive an email or follow-up call. These promises have not been fulfilled. The lack of transparency and failure to act in accordance with your own stated return policy is deeply concerning.I have preserved screenshots documenting each return attempt and have attached them to this complaint. Each screenshot was taken on different days and the requests themselves are removed without explanation or follow-up.I respectfully request that Quill.com process my return without further delay and provide return labels, issued to my email address as per normal procedure and policy.Furthermore, I want all communications limited to emails only. My phone receives too many phone calls and are automatically silenced/forwarded (even though Quill has never called me.)Sincerely,****** *****
Business Response
Date: 06/20/2025
On 6/16/25 we issued a credit for $1970.00 on order ********* for a AXIS P3738-PLE PANORAMIC DOME. On 6/19 and 6/20 we sent ****** emails for pending credits for orders ********* and 184821356. The total amount of the two credits is $2,752.96,which will be released as soon as he returns the 3 SQUARE REGISTER & POS CARDs to our warehouse.
Customer Answer
Date: 06/23/2025

Complaint: 23485130

I am rejecting this response because:
The company STILL hasnt provided return labels for the matter and has even gone a step further and attempted to try to have the customer return them on their own dime.
Quill provides return labels, plain and simple and they have yet to do so in this regard. They are failing to take accountability for the damaged / defective products they send to customers and show blatant disregard towards the customer/consumer.

Sincerely,

****** *****
Business Response
Date: 07/02/2025
We have received the items back and credit was issued. Customer is satisfied.
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
-The company made things right by providing return labels and then subsequently refunding the products after they were received by the carrier and received by the company.
Initial Complaint
Date:06/12/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order some incontenant supply on 6/2/25. receive an e-mail that it will be delivered on 6/3/25 I didnot receive my items and status on order page shows' order submitted. I called on 6/09 and wanted to check the status. I was told that it was lost and I will get a replacement on 6/12 One hour later I received an e-mail that delivery date changed to 6/26 because it out of stock. I checked today the status and saw another new order but the shown price was $62 instead of 427 that I paid originally. I called again today 6/11/2025 and was told that Quill changed delivery company and now I need to pay an extra $35. I refused and got an answer that it this case they will cancel my order and will refund me the money that I paid. I was very upset and will never use this company
Business Response
Date: 06/26/2025
We contacted the customer, apologized we were not able to provide the items ordered and for any inconvenience this caused. All funds that were charged have been credited back to the payment method used.
Customer Answer
Date: 06/26/2025

Complaint: 23458325

I am rejecting this response because:I contacted them many many many times, they promised to send it again, website did not show the correct status and the correct delivery date. I ordered on 6/2/2025. Website showed that it will be delivered on 6/3 .they told that they shipped it twice but **** showed that they could not delivery because of unknown address.i still waiting to get a refund.would not recommend this business
After they told me over the phone that it was shipped, I did not get it and when called again, they told that this item is not available

Sincerely,

**** Sap
Business Response
Date: 07/07/2025
We have apologized to the customer for not being able to supply the merchandise that was ordered and not resolving this in a timely manner. We have refunded all monies paid in full back to the method of payment used.
Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Sap
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
None of these invoices are ours. We did not order any of these items. If you look closely, you will see that these are household items being sent to a residential address in **********, and we are a utility company based out of ********. This makes the second time we had this occur and it took us over 6 months to resolve through Quill. When we call, we just keep getting put on hold and transferred to different departments and the invoices never resolved. We would like all of these invoices removed from our account and our account through *************************** closed out.
Business Response
Date: 06/04/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Submitted herein is written documentation that I Lived at the quill ************************************************** and my time there was horrible they are not professional they don't follow Fair Housing Act Laws personal information pertaining to reoccurring tenants have been breeched they violated my constitutional rights made me feel disrespected and lied on harassed me banned me from certain areas in the building having to pay for amenities and not be allowed to come in the common areas was so unlawful and unconstitutional viciously try to attack me and then try to say I was the aggressive which was a lie people are so untrustworthy and this place and something needs to be done about it immediately and expediously from the bottom to the top I suffer with PTSD at this point and is under a physicians care since this mistreatment and harassment at this place
Business Response
Date: 05/20/2025
We have contacted the customer and advised that this complaint is not for our company. We sell office supplies and have no connection to the apartment complex with the same name.
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My company was approved for net 30 terms but my orders are constantly canceling without any explanations. I called quill they said everything was fine they don't know why the orders are canceling. This is very unprofessional to issue credit but not authorize the purchases.
Business Response
Date: 05/16/2025
Quill respectfully disagrees with the allegations in the customers complaint. ********************** has identified certain concerns with the customers orders and has taken appropriate action to address those concerns. Quill has not acted arbitrarily or unprofessionally in this matter.
Customer Answer
Date: 05/16/2025

Complaint: 23330077

I am rejecting this response because: I have reached out multiple times without any issues getting resolved.

Sincerely,

****** ******
Business Response
Date: 05/20/2025
As previously noted, Quill has identified certain concerns with the customers orders and has taken appropriate action to address those concerns. The customer is seeking to place orders on credit under an alleged company account, but ********************** has not received sufficient validation to process such orders on credit under the alleged company account. If the customer would like to place orders with **********************, they may do so with upfront payment.

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