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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased 2 electric blankets from this company. Both purchased at ******* but manufactured by Biddeford. As soon as I purchased each of them I went online and filled out the warranty information and submitted it. Within a month or so both blankets stopped working. It was too late to return them to the store so I went to their website to contact the warranty department. I have sent numerous emails to the warranty department yet I've never received one email back. I found a phone number for them and I've tried calling it numerous times also. There are 3 or 4 different options to press when you call their number. Every time I've called I have tried every option and not one time have a gotten a person or a option to leave a message. On their website there is a place just to ask a question or leave a comment so I tried that also. After typing out a message I tried sending it and every time I pressed send I got the same message... That an error had occurred and to try again later. I tried again later but still received the same message. At this point I can not figure out any other way to try to get ahold of them. So I've got $150 worth of electric blankets that don't work and no way to fix that. I'm hoping this may work to either get new blankets or my money back.

  • Initial Complaint

    Date:05/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 biddeford electric throws that have lifetime warranty on the throws. I purchased the blankets cuz of the warranty. I purchase two blankets from Amazon , over the past 10 years.Neither of my blankets work any more.

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford electric Blanket one year ago. The blanket has a 5 year warranty. About a month ago the electric controller stopped working. I called customer service for 2 weeks and the recording said the office was closed. I tried emailing customer service and various executives at the company to no avail.

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date -9/21/2019 through Amazon Order #***-9572583-9803405 5 yr warranty Paid ****** Blanket started to heat unevenly. I plugged and unplugged blanket. Switched blanket around. Nothing resolved the problem. Now the temperature of the blanket gets super hot in one-two locations to the point of unsafe. Contacted customer service by phone ************** on Mar 2, 2024. No answer. Emailed customer service at ******************************************* No response. Just sent another email on 4/24/2024. Then read online from BBB that business has this ongoing issue that has not been addressed with others. Don't know how to proceed to get my money back.

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am in possession of 2 electric blankets that are both malfunctioning. They both are in the warranty time period. I have attempted to contact the Biddeford company by both email and phone, to no avail. No response whatsoever. I purchased the king size blanket from a local **************** store for $160.99 on September 21st, 2022. Tracking number 1Z596A4X0317313291. Order# **********. Biddeford sku# ********. UPC# ************. The other full size blanket was purchased on line from Amazon.com. Order date May 22nd, 2023. Order# *****************. Price $48.29. Full size.

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying for over two years in regards to a purchase of a Queen **** ******** Blanket by BIDDEFORD BLANKETS LLC, not working after a few months! We have been trying to contact this Company since the Summer of 2020!!! And it has a FIVE YEAR WARRANTY!!!How do we contact this company to rectify this situation and EITHER get a REPLACEMENT or our MONEY BACK as we are getting no answer of any kind when we tried to call this business quite a few times over many months!Please contact us as soon as possible at ************ or send a REPLY to ***************************** or ******************************* at *********************************************************************************************. Please contact us as soon as possible as this has gone on way too Long! We have tried to contact this Business many times and it is taking way too long after many repeated attempts to reach this company!

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a full size BIDDEFORD heated blanket in September 2021. The remote stopped working. There is a 5 year warranty. I attempted to contact BIDDEFORD **************** to request a replacement. The recording states the office is closed, even though I called within business hours (Mon-Fri, 10am-6pm EST). I have tried for over a week. I tried other options on phone only to be disconnected. I attempted e-mailing with no reply. I just want to have my blanket replaced for my disabled daughter.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach this company since March 29, 2024. I continually receive a message the office is closed and then Im given the hours of operation. I call within those hours. They gave me their email address. I emailed the proper address and I get a quick response to call the 800 number which is always closed. It is a vicious circle. They have always been available before so I a, wondering if this company is even in business anymore. They have always been helpful. If they are shut down they need to be upfront with their long standing customers. Ive purchased several of their products over the years. My name and information is in their system.

  • Initial Complaint

    Date:04/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Biddeford digital control not working. Still under warranty. Company will not answer phone or text

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 electric blankets from *****************. Within 2 weeks, my blanket burned up and would not work any more. The blanket has a warranty so JCPenney told me to call Biddeford. I called the company during business hours and got a message it was closed. I emailed the company on 3/11/24 and got an automated message to call for faster service. It is not a month later, I have not received an email reply and phone number still says its closed. ************ is the number I called

Biddeford Blankets is NOT a BBB Accredited Business.

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