Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several full size blankets in 2019 since then I have had to replace one of them and the transaction went fine. A few weeks ago the other blanket went out it's another story this time. There were suppose to send a label for shipping the blanket back over two weeks ago and I have never received the label. The first time they didn't need the blanket but this time the consumer has to ************** back to them so they can see what went wrong. This is a hard one to believe I'm sure they have seen everything that could go wrong with a blanket. Just more gas to ************** and find a box.It may not see like a big deal but it's 29 degrees here at night and that's why I had an electric blanket. Very poor customer service and promised follow through on the order. I want the purchase price back on the blanket so I can buy one from another company.

    Business Response

    Date: 11/01/2022

    Dear ******************* - Sorry to hear about the issue you are having with the product and/or customer service.  Our notes shows that a *** prepaid label has been sent.  Unfortunately, we do not have in stock the Navy/Cream/Taupe color blanket in stock. If you are interested in getting another blanket, I can send to you another blanket.  The options are solid colors Navy, Taupe, or Grey and we also have White/Grey buffalo check.  Or once we receive the defective product with a copy of the receipt, we can process a refund.  

    Please let us know what you would like to do.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/6/2022 I bought a heated blanket from Biddeford Blankets at my local Target store. I bought the King ******** Solid Microplush Bed Blanket ***************** size and took it home to set up. Within two days one of the controllers stopped working on one side and a day later the other controller stopped working. I attempted to trouble shoot by trying different outlets however no matter what I tried the controllers would not turn on and now the blanket doesnt work at all. I paid $109 for this blanket and for this to stop working after just a few days is disappointing. I do know they have a 5 year warranty so I register my product on their website. I then attempted to contact them via email and phone several times and never received an answer to my warranty request to have it fixed. The model number is 0BF04 and the tracking number listed on the blanket is X120HD2024960

    Business Response

    Date: 10/31/2022

    Dear ********************* - We are sorry to hear that you are having issues with our product.  We will be glad to help you with is issue.  I will have our customer service manager call you regarding needed information about the product and what we can send you to replace your product. We will send you a new blanket w/a prepaid label to return the defective product to us.  

    Customer Answer

    Date: 11/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my blanket full sized heated blankets on 9/29/2022 and it has already quit working.

    Business Response

    Date: 10/11/2022

    Dear ******,

    We are sorry to hear about the issue you are having with the Biddeford Blanket.  We sent you an email asking for blanket information needed to process your 5-year warranty.  Once we receive that information from you, we will send you a new blanket.

    Thank you.

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not even going to waist my time explaining my story because it's just like many on here. Less than 5 years, suddenly stopped working, no response from company, it's a shame because when it DID work it WAS great and then boom... not working and no help. Was given to me as a gift. Bad business to have the same malfunction with same non existent response repeat itself.

    Business Response

    Date: 09/27/2022

    Dear ************************ - Per your conversation today with *****, you will provide your product information needed to process the warranty.  Once we receive the needed information we will make sure you get a new product.

Biddeford Blankets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.