Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a full size electric blanket the other night I smelled something like on fire it was the plug to the blanket it melted the end to the blanket so I bought this one and got a throw for Christmas last year used them maby three times so it was chilly didnt want to turn my heat on i live alone in a big house to save electricity well that one done the same way this is so wrong what if my house **** down this has me so upset I could of died my lil grandbaby sleeps over at times i used this i want replacements

    Business Response

    Date: 12/06/2022

    Dear *******************,

    We are sorry to hear about the issues you had with our product.  I see that you had already spoken with someone in ***************** and they are sending you *** Prepaid label to return the defective blanket for warranty.

    Please note that I am currently processing your new replacement blanket to ship today.  This way you don't have to wait until we receive your product to send the replacement.

    Happy Holidays.

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford electric throw on November 28, 2022, which I sent to a family member as a gift. The family member, a senior citizen, has limited heating in her home.I registered the warranty information online with Biddeford, but the website doesn't give a confirmation after submitting.The heated throw didn't last a day.The controller became extremely hot to the touch, which is a burn and fire hazard. Then the controller quit working, flashing red, blanket stopped heating. It was immediately unplugged due to the fire hazard. I have tried calling Biddeford customer service numerous times, but no one answers the phone. I emailed customer service and their response was to call them.I want Biddeford to replace the blanket. The senior citizen who received it as a gift should not have to mail it to the company.

    Business Response

    Date: 12/01/2022

    Dear ****,

    An email was sent you regarding what is needed to replace the throw. 

    Sorry for about the issue you had with our throw.  

    Customer Answer

    Date: 12/05/2022

     
    Complaint: 18488223

    I am rejecting this response because:

    Biddeford requested my address and personal information, yet no blanket has been received to replace their defective product, nor have they given me any date that it should arrive.

    Sincerely,

    *****************

    Business Response

    Date: 12/06/2022

    Blanket has been sent today via *** tracking number 1ZAX96840342971058 and ***************** has been informed and acknowledged the email that was sent regarding this issue.

    Customer Answer

    Date: 12/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a blanket from this company back in October. The blanket just quit working a month in.I reached out via phone on 11/11 with no answer, so I emailed customer service with all of my information and let them know that Id like to take advantage of my warranty.No answer.I called again on 11/18 with no answer again.So I emailed again on 11/18 to follow up, and still have not heard back.My blanket has a 5 year warranty on it per the information in the box. Ive registered the blanket for the warranty as well.Id like this to be resolved and for the business to help me get this replaced.

    Business Response

    Date: 11/25/2022

    Dear *****,

    I sent an email requestion additional information needed to process you warranty but I just noticed that you already provided.  Note that your replacement throw has been processed and should ship out Monday.  

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempts to replace my heated mattress pad has proven impossible. No returned E-mail or nobody answers phone. My pad has 5 year warranty. Made 06/2019. Would like to return old pad for new working pad. Control reads E. Checked cord at plug. Got blue flash and smoke smell. Thank you

    Business Response

    Date: 11/25/2022

    DEAR ***********************,

    PLEASE NOTE THAT I SENT YOU AN EMAIL REQUSTING INFORMATION NEEDED TO PROCESS YOUR WARRANTY REPLACEMENT.  ONCE WE RECEIVE, WE WILL PROCESS AND SEND YOU A NEW PRODUCT.

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the quilted heated mattress pad in 2019. It worked for two *******, and now I just get an E on the controller. I've sent multiple emails to the company with no response.Why offer a 5-year warranty if you don't actually uphold that?

    Business Response

    Date: 11/18/2022

    Dear ***************, 

    I am sorry to hear that we have not responded to your email.  I will glad to assist you in resolving this issue.  I sent an email about trouble shooting your product, what to do if you need a new control or blanket and what is needed to honor your warranty to get a new product.  I sent the email to the email address you provided here.

    Thank you for being a Biddeford customer.

    Customer Answer

    Date: 11/18/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a two electric blankets less than 5 yrs ago(warranty time) and have requested a replacement of the blanket since this is the second one that isn't working. It's been months and although a return has been authorized I have not received it by email on any of the occasions. Returning the blanket is crazy and a complete inconvenience that the company puts you through with all these delay tactics so you will forget it. I would never buy another one of their products again and I need a refund on the products.

    Business Response

    Date: 11/17/2022

    *****************, We are sorry that you are experiencing issues with our product.  Our records show that two *** labels have been sent.  The reason we ask for the product to be returned is to return it to the lab for testing and to confirm at the exact model/product that the customer has and/or needs to replace.  With that being said, you haven't received the *** Prepaid Label so I would like to send you a new product with a *** PPL enclose so you can return the defective product to us.  We don't have the Navy/Cream/Taupe blanket so we will send you a solid taupe blanket.

    Customer Answer

    Date: 11/18/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a queen size Biddenford blanket that is within the 5 year warranty timeframe. I have dual remotes and one has stopped working. I am seeking a replacement blanket, as the product is within warranty.Model 0BF03 Tracking Number P135CD2023700

    Business Response

    Date: 11/25/2022

    DEAR ******,  

    WE ARE SORRY TO HEAR ABOUT THE ISSUE YOU ARE HAVING WITH OUR PRODUCT.  WE ARE SENDING YOU A NEW BLANKET VIA *** TRACKING #: 1ZAX96840342001426.  PLEASE RETUREN DEFECTIVE BLANKET WITH THE *** LABEL THAT WILL BE INCLUDE IN THE PACKAGE OF YOUR NEW BLANKET. 

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The replacement I received from Biddeford stopped working after we installed it again this fall (2022) I contacted Biddeford using their contact form twice. No reply. Not surprised after reading the complaints on BBB about this company.

    Business Response

    Date: 11/14/2022

    Mr. ********* . . . we are sorry to hear that you are having issues with replacement product we sent last year.  Our records show we replaced a King ******** pad.  If this is the product that is not working, we would be glad to send you another mattress pad.  We can send you a replacement tomorrow if you would like.  I called and left a message for you to return my call regarding is you want me to send a replacement mattress pad.

    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18399381

    I am rejecting this response because: I received a voice mail from a lady called *******. She offered to send me a replacement King **** mattress pad. She asked me to call her back to confirm. I called back immediately. Message: office closed. The next day I called their customer service several times. Each time I had to wait indefinitely and was never connected. I tried the shipping department: message box full. I emailed customer service. Automated reply: I should call customer service. I called back the number the woman called from and that went to her voice mail. I left a message asking her to send me a replacement and asked to confirm. No reply, no call. Just called again. Call went to voice mail. Left another message.


    Sincerely,


    ******************

     



    Sincerely,

    ******************

    Business Response

    Date: 11/25/2022

    DEAR *******,


    I AM SORRY FOR NOT GETTING BACK TO YOU IN A TIMELY MANNER, I WAS OUT SICK  i AM SENDING YOU A NEW MATTRESS PAD VIA *** TRACKING #: 1ZAX96840341075635.  PLEASE RETURN DEFECTIVE MATTRESS PAD WITH THE *** LABEL THAT WILL BE INCLUDE IN THE PACKAGE OF YOUR NEW MATTRESS PAD. 

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially bought this blanket at JCPenney November 12, 2018. We used it that winter and then when it was brought out for the next winter, Ive of the controls caught on fire. The blanket was replaced and used for 1 winter season. I set it up for this winter and now the replacement wont work. I had to also have 3 others replaced last winter for my sons that I had bought at Kohls. I tried to sign into the website, but theres nowhere to log in. Im not sure if the registration went through or not. Please help as its winter time once again and my blanket controller is frozen up and the plug got very hot for the short time that I plugged it in. The last thing I need is for the house to burn down. Thank you.

    Business Response

    Date: 11/14/2022

    Spoke with ******** per our warranty process a replacement blanket and throw is being and should ship out tomorrow via UPS.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Biddeford heated blanket 3 weeks ago for $150 and it's already broken. It came with 2 controllers and within 3 weeks neither of the controllers work. Complete waste of money. Absolutely ridiculous.

    Business Response

    Date: 11/01/2022

    **************** - We are sorry to hear about the issues you had with our product.  We will be glad to replace your products under the Warranty program.  We will need information about each product.  An email will be sent to the ************************ with the needed information to process your replacement blankets. 

    Thank you.

Biddeford Blankets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.