Blankets
Biddeford BlanketsThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 294 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/28/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been on hold 35 minutes. Obviously reaching these people is as useless as the defective throws and blankets they sell. Other complaints confirm they sell worthless products.Business Response
Date: 12/29/2022
Dear Mrs. *********************** are sorry to hear about you having issues with our product and the long wait getting a hold of someone at Customer Service. Could you please provide the following information that is needed to replace your product for warranty below:
- Color of throw, and type of control [analog-TC1113BO, turn dial for heat or digital-TC13BA-1, push buttons for heat settings].
- Model Number of product (located on the top right-hand corner of the ** Label)
- Tracking/Serial Number of the product (located underneath the model number located on the right-hand corner of the ** Label)
When we receive the needed information, we will send you a new throw and will also include a *** Prepaid label to return the defective throw.
Initial Complaint
Date:12/26/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a Biddeford electric blanket for Christmas last year it worked for about 2 weeks and stope working. I called in and they said it was probably the control so 2 weeks later I get a new controller-ITS NOT THE RIGHT KIND-I called and they said oh that was a mistake we dont have any working controllers They said they would send me another blanket but first I had to send the old one back so I did. They had some problem with whoever was entering the address and sent 2 not 1 replacement to the wrong address. Mean while this is the time of year I NEED the blanket. After another 3 phone calls to the company they send out another blanket it work for LESS THAN 3 weeks. Called again, again I had to send the old blanket back before they would sent me a. We blanket-mean while I am going on a trip that was the whole reason I got the electric blanket. I received the new one- worked last than a month. I called again-again I had to wait to send my blanket in before they would send me a new one. Got another blanket took out of the package and WAIT FOR IT-it didnt work. I called again and they send me a new controller- WAIT FOR IT - it didnt work either so I spend the coldest part of the whole year without a electric blanket. This is ridiculous their products are obviously not any good and they are just hoping you give up. I have told all my friends to NEVER BY A BIDDERFORD BLANKET. Its absolutely ridiculous. Now I have to get on the phone again and start the process all over again.Business Response
Date: 01/19/2023
I called and left a message with consumer asking if she could call me back so I can resolve this issue with her.Initial Complaint
Date:12/24/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a replacement electric blanket that was a replacement blanket from Biddleford because of a bbb complaint and the newest replacement blanket didn't work at all. This company is a joke and their products are worthless. It's Christmas and I don't have the proper blankets for my company thanks to Biddleford.Business Response
Date: 12/26/2022
We are extremely sorry about the replacement blanket. I will have another product pulled from inventory, test it and sent it to you.Customer Answer
Date: 01/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:12/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 2 Biddeford heated throws one week ago. One was going to give for a gift. My husband used the first throw for 1 time. The controller when turned on goes blank and will not heat up. Instead of giving the second we decided to use and the second has done the exact same thing!I have called all week several times and have been on hold for hours with no response. I have also emailed, again with no response. This is UNACCEPTABLE! I want 2 working blankets that I payed for!Business Response
Date: 12/26/2022
Dear *****************,
Thank you for purchasing a Biddeford Blanket Product. Were sorry to hear youre having trouble with your throw and/or control. The products are covered under warranty with us for five years.
For **************** of your Throw, please provide the following information, as we need to provide a Return Authorization Number for all products requiring ****************.
- Color of throw, and type of control [analog-TC1113BO, turn dial for heat or digital-TC13BA-1, push buttons for heat settings].
- Model Number of product (located on the top right-hand corner of the ** Label)
- Tracking/Serial Number of the product (located underneath the model number located on the right-hand corner of the ** Label)Initial Complaint
Date:12/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is only the second time I plugged the blanket in and instantly smoke started coming out of the controller. And it smelled awful. I just bought it and am disappointed in the product.Business Response
Date: 12/26/2022
Dear Trysta,
An email was sent to the email address you provided requesting information about your product. To process a replacement this information is needed to complete the warranty.
Initial Complaint
Date:12/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a heated throw from target at the end if November. It no longer gets hot. Target will not return or exchange it. This is ridiculousBusiness Response
Date: 12/26/2022
Dear *****,
An email was sent the email address you provided requesting information about the throw that is needed to process the replacement. Please respond back with the need information about the product so we can get this resolved for you.
Initial Complaint
Date:12/17/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I AM HIGHLY UPSET ; I PURCHASED A BIDDEFORD ELECTRIC HEATED THROW BLANKET AT TARGET ON 12/6/22 . ON 12/17/22 ; MY THROW IS JUST NOT HEATING UP ANYMORE . I JUST USED IT THE *** BEFORE . I AM HIGHLY UPSET ** IM ANEMIC AND HAVE ALWAYS WANTED ONE . NOW THE ONE IVE PURCHASED JUST STOPPING WORKING ALL OF A SUDDENBusiness Response
Date: 12/26/2022
Dear Cierra,
We sent an email to the email address you provided. Please respond with the information that is needed to process a Return Authorization Number for all products requiring ***************** Once we receive this, we will send you a replacement.
Customer Answer
Date: 01/05/2023
Complaint: 18604553
I am rejecting this response because:
I am not satisfied at all bc I didnt get any resolution, Im needing this resolved.
Sincerely,
***************************Business Response
Date: 01/05/2023
Dear ***************************,
Sorry you didn't receive the original email, but I would be happy to send you replacement if you could please provide the below information needed to process a warranty request. Once I receive this information, we send you a new throw and a *** Prepaid Label to return the defective throw.
- Color of throw, and type of control [analog-TC1113BO, turn dial for heat or digital-TC13BA-1, push buttons for heat settings].
- Model Number of product (located on the top right-hand corner of the ** Label)
- Tracking/Serial Number of the product (located underneath the model number located on the right-hand corner of the ** Label)Initial Complaint
Date:12/03/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
king electric blanket, under warantee. the controller keeps pulling out of the module on the blanket resulting in it turning off. I have called many times and been on hold for hours but nobody ever picks up. I Also, e mailed a few times and again no response.Business Response
Date: 12/06/2022
Dear *****************,
We are sorry to about the issue you had regarding this product. Our records show that you had spoken with ***** at **************** on December 5th. A new blanket is being sent via *** and a prepaid label return is also being sent so you can return the defective blanket at no charge. Your reference number is 1535888.
Initial Complaint
Date:12/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a full size microplush gray electric blanket from Target on 11/7/21 and paid $61.51. I believe I registered the blanket for warranty but attempted to so on your website and it would not allow me to do so with the serial number./tracking number. I have attached my original receipt from target along with the model and tracking number on the blanket. Half of the blanket has stopped heating. I called the customer service number ************** on 11/4/22 and was on hold for 15 minutes and then again on 11/7/22 and was on hold for 30 minutes. After being on hold for 30 minutes on 11/7/22 I then decided to follow the instructions to email ******************************************* It is now 12/3/22 and I have not received a reply from anyone. I do know that the blanket has a five year warranty and I would like a replacement mailed to me. I have attached the original receipt from Target along with the model and tracking number off the blanket.Business Response
Date: 04/24/2023
The customer ********************* was taken care of ******** 19, 2022 we sent her out controls.Initial Complaint
Date:12/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After not using it for the season, I plugged in one side of my micro plush electric heated king-size blanket and putrid smoke came out of the controller. I then swapped the controllers, and it happened again. I used a third controller from my electric mattress pad, and it happened a third time. I would like a replacement king size blanket (+its two controllers) and a replacement controller for the mattress pad. --Mattress pad purchased Nov 8, 2019 JCPenny.com Biddeford Quilted Heated Mattress Pad Item #***-1018 --Blanket purchased Nov 9, 2018 Amazon.com Biddeford **************** ************************** Heated Blanket King **** I got no response after two emails, I have held for over an hour with no answers, and filled out te webform as well. No one got back to me in any case, it is clear they do not care enough about safety to develop(and quality control) safe products and do not care enough about heir customers to hire enough customer service workers. I no longer trust any products this company makes, and it is clear form photos on BB and elsewhere that melt-downs and fires are at least somewhat common and not taken seriously by Biddeford.Business Response
Date: 12/06/2022
Dear ******************,
We are sorry to hear about the issues you had with our product. I would like to help resolve this issue. Your note states that you would like a replacement of the blanket, which is have currently in stock, and all controls that shortened when using on the defective blanket. But you stated on here under "Desired Settlement" you're requesting a refund. If a refund is your request, could you please provide a copy of your receipt and/or what you paid for the product on Amazon?
Please let us know which you would like to do, and I will start the process to get this corrected ASAP.
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