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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a Biddeford electric blanket six months ago and it has quit working. It was working fine and then one day my wife plugged in just one of the controllers, on her side of the bed because she was cold, and the controller no longer worked. My wife figured it was a problem with the controller, so she took the second controller (which I usually use on my side of the blanket, and I know was working fine) and plugged that into her side of the blanket. Suddenly that controller did not work either! So it appears that the blanket itself blew out both controllers! We have another Biddeford blanket that we have used for several years, we are long time customers, so we know how to use them and care for them. So the newer blanket has some kind of manufacturer defect. According to the User Manual this newer blanket comes with a five-year warranty. This malfunctioning blanket is within that warranty period. I have tried to call and write (by email) to Biddeford to exercise the warranty and receive a replacement. I called two numbers, first ************. The company's voice mails are all full and they do not answer the phones. I have received no response to my two emails, but their automatic email response said to call them at *************. When I called that number the automatic message said "This number is not valid." So it appears that Biddeford Blankets is either out of business or it refuses to respond to any customer problems. And yet **********************'s ********************** are still being sold by many companies! Judging by the many complaints against Biddeford, it has become a scam operation, apparently, selling bad product and not repairing or replacing it when the product breaks after a short period of use.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally purchased double size electric blanket in 2022 packed away for summer of 2023 then in fall of 2023 blanket would not heat up. After many attempts finally they sent me new blanket with different controlls. Had it about 2 months one day I noticed controller showed #8 on heat scale, blanket was not heating up and I could not turn the control off. No way to live chat or email so I sent letter to an address in ******** which was return unable to deliver. I wanted a replacement of the controller.

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im filing a complaint because I have made numerous attempts to contact ******* and have had no response from them. I have 2 Bidford blankets I bought and both blankets comes with a five-year warranty. The full ***** plush blanket comes with 1 digital controller that is no longer working. The queen ***** plush blanket comes with 2 digital controllers that are no longer working. Additionally, when the blankets were working, the coils were losing their heating ability. Both purchased through ** ******.Since both my blankets are under warranty, I need Bidford to replace both blankets with brand new ones. I prefer to have the same type or choose something comparable. Micro plush is the type I purchased, not Sherpa and not thin. I have been a loyal Bidford customer for many years and Im very very disappointed and now having to go through the BBB to get my complaint resolved.

  • Initial Complaint

    Date:06/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to get in touch with this company numerous times via email and phone calls, but no one answers the phone on any of the options menu extensions. I have 3 blankets, and 6 controllers. I want my items replaced.

  • Initial Complaint

    Date:06/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this blanket in June 2023. In December 2023, I reached out to them as the controller stop working. They quickly sent me a replacement . Now, 6 months later, the controller they sent me in December has stopped working. I have sent them an email & have tried calling them and no response. When calling and hitting one for customer service, it gives you a message of their business hours & then drops the call. Cannot leave a message for customer service. I just need a new controller or a complete replacement of the blanket with a working controller.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prior to this experience, I had always felt that Biddeford made the best quality blankets (and they even back up their blankets with a FIVE year Warranty).I purchased my blanket from an **** Seller online on March 27, 2023 for a great price.I received my blanket and and I filled out and sent in my Warranty card to Biddeford.. I had been enjoying it up until over a month ago The blanket stopped heating up so I called their **************** phone number *************. I called for two straight weeks, no one EVER answered the phone during stated business hours (the message says they are closed but I call during THEIR business hours). Every voicemail within the Company is full yet they are still selling their blankets, business as usual with no regard for Customers or their warranties.I have tried emailing Biddeford numerous times and all I get is an automated reply telling me to contact them at the **************** Number they never answer.

  • Initial Complaint

    Date:06/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had recently bought a Biddeford blanket (within the last 12 mo). One day I woke up in the middle of the night to a burning plastic smell. It turns out it was the controller. It somehow fried itself. Fast forward a month or two and I enter my room and smell the same burning plastic smell. It is the controller again! I have quit using the blanket due to the risk of a possible fire. I have tried so many times to contact the business and their phone line is closed and Im unable to submit a complaint online. This is extremely dangerous as Im sure Im not the only one with this issue and I refuse to put my life on the line to use their blanket. I want compensation and/or a new blanket and a recall submitted.

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My blanket controller has malfunctioned. *** called getting a recording which provides prompts to press 1 for customer service and then a recording comes on that says the office is currently closed during their business hours. Emailed last week to attempt to get it fixed and no response.

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2023 one of my wall controllers went out on my electric blanket. I called to initiate a warranty claim and was sent a new controller but it was a different design and caused the blanket to malfunction. I've since tried to file an additional warranty claim and I'm told to call customer service yet there is an automated message claiming they are currently closed during their normal business hours. Emails go unanswered and "contact us" in the website claims an error occurred. I've tried the ******** page messenger and still no response. I'm still under warranty and Biddedford Blankets is still b selling their items to consumers.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke to Biddeford **************** regarding warranty replacement of two defective blankets, King size Sherpa, velour, electric blankets. Received permission, codes, and labels to return blankets with assurance Biddeford would mail replacements as soon as receiving the returns. We received one replacement but are still awaiting the second replacement for 5 months now. My returned blanket **** receipt 1ZAX96849052306844 indicates the second package was received by ****** on DOCK at BIDDEFORD on 12/12/2023 at 09:06 am.

Biddeford Blankets is NOT a BBB Accredited Business.

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