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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to contact someone about a warranty issue with my blanket. Cant contact the company at all. Previously Ive never had this issue with them. Ive always found them to be helpful and now I need assistance and cant get it.

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Biddeford's because I was getting an "E" on the controller display and it doesn't seem to be heating correctly. Per their instructions (return instructions attached), I returned my mattress pad on 12/11/23, reference #***** (also ref ***********). It was a quilted mattress pad model UBCC-Q, not a sherpa type. I purchased it from ****** for $71.99. It was delivered to Biddeford on 12/15/23 (return receipt/tracking # 1ZAX96849053421959 from *** is attached). I have tried at least 10 times over the last year to reach Biddeford by email, their message system and phone and had no luck getting through. I don't understand how they can be in business. At this point, I prefer a refund but will settle for a replacement. Any help you can provide would be GREATLY APPRECIATED.

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a queen dual control heated Microplush Blanket from Biddeford Blankets on November 24, 2019, at Kohls. One of the controllers has stopped working. We tried to call ************ as well as the number on your website - ************ and neither number is working. The controllers and blanket are still under warranty (5-year). I am trying to contact them to replace the controller.I have also tried to use their online contact form, and it will not "submit". I do not get confirmation that they received the form.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a king dual control electric blanket. It worked briefly and the the one control does not work. It just continuously flashes the number 8 and half the blanket does not warm. I have repeatedly sent a message thru Biddeford's online customer service, with no response, I have repeatedly tried the listed phone number for customer service, disconnected. One time someone tried to call me we connected and then they immediately hung up. I also the sent them a text message at that time. There is not any response. I also had sent in my warranty card upon receipt of product and included all of my product information. 

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase and never received the blanket. Email and phone numbers do not work. Can't use contact page on website

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One controller on my blanket does not work?biddeford tc12b0-d electric heating blanket controller 4-pin sealy ****** queen 100 acrylic loom woven blue my favorite blanket How get a replacement controller for it or can i fix the controller board is bad. Fuse is find. Other controller works on both sides.Lot ****** 180 ***** TC12B0 Use the blanket for my back and help me with my spine injury. On a fixed income at 46. Don't work anymore always in pain. Live with my mom and dad in there 80's

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted BiddefordBlankets, using the number enclosed in the user manual ************. About my Queen OBG Blanket not working properly. They told me to *** it back to them with the controls and they would send me a new one inreturn! I *** shipped on Dec. ****** tracking #1Z AX9 684 90 4055 3082 .Returned to *********** IL it was received by ****** at **** on December 15, 2023 at 9:07am I have uploaded 5 pages to you to view.All I want is my dual control queen heating blanket

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a heated blanket in December 2021. Biddeford states a 5 year warranty. I tried to reach out to Biddeford via email in Jan 2024 and again in August 2024. Also tried calling a few numbers associated with them, no answer ever. One side of the blanket no longer heats up (its a king blanket) and Ive tried 2 different controls, so the problem is the blanket because both controls work on the right side of the blanket. I want a resolution to this because I paid $100 and was guaranteed a 5 year warranty and I cannot get ahold of the company.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my twin plus electric blanket back approximately in January 2024 and still have not received a replacement. My reference # is *****. I spoke to a live customer service representative in December 2023 and was mailed a return label. I sent the blanket back through *** and have been unsuccessful reaching them again. I have attempted to reach them via phone and email. The blanket purchase price was $99.

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The blanket burned and is no longer safe to use

Biddeford Blankets is NOT a BBB Accredited Business.

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