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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Biddeford Blankets heated mattress pad through ****** in October that claims to come with a 5 year warranty. However, I was unable to register my product because the code provided on the paperwork errored out, and then after two months (stopped working in December) the controller completely stopped working. The warranty phone number provided takes you to some ******** information where I was unable to talk to anyone live to get any information, and the email provided gets sent back as undeliverable. Since then, I've tried to find another way to contact the company via internet searches and come away empty handed, but have found others who are equally as frustrated. There seems to be no way to contact the company. There are some who say the company has been sold, but no further information on how to reach the new company.  

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was Biddeford Blankets false advertising complaint. If the consumers know there was no support or warranty from Biddeford Blankets , the consumer would not bought any electric blankets from them.I bought Biddeford Blankets product on November 25, 2022. The User Manual stated that it had a 5 year warranty. Attached are email on 3/29/2024 that I sent to Biddeford Blankets and their reply email. I seek technical support from Biddeford Blankets and the reply was to ask me to call ************. However, the ************ only has recorded messages for selling stuff, not for customer support at all. I thought ********************** was exiting the business. However, they are still selling Electric Blankets and the ************ is still a selling stuff phone line. The consumers are still unable to contact Biddeford Blankets to get support and warranty. I suggest Biddeford Blankets does what the law required (NO false advertising) and answer the questions:1. How to reset the Electric Heated Mattress Pad reliably and relatively easy ?2. Is it possible to change the 7 hour to 10 hour time for the automatically turn off ? 

  • Initial Complaint

    Date:12/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Electric blanket does not work. No way to contact. Brand new never been used. Light flashing.

  • Initial Complaint

    Date:12/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's an item I was hoping to purchase that can't be added to the cart due to an issue with the website. When I emailed support, it came back as "Undeliverable", and when I tried to use the "Contact" form on their website, it doesn't work and the 'Submit' button does nothing.This company seems committed to not actually speaking to anyone, and based on the reviews, I would say this company is essentially a scam.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 electric blankets purchased last November ************************************************************************ and it smelled like something burning and then smoke came out of the back so I threw it outside real quick!!! I am disabled and need the heat for back and neck problems and now I am out 3 blankets

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have called several times and talked to several different representatives and each time we give our complaint that the blanket quit working and is under the five year warranty the phone disconnects. Every time. We have called two different numbers, ************** and **************, and get the same results except the 877 number said my wife won a $100 gift card because it was a special promotion. They asked for her birthday and address and wanted $3.95 for two day shipping. When she told him she only had a Discover card and no master card or **** the phone disconnected again. This company sounds like its committing fraud after years of good service so everyone should be aware what is going on. ***** ****

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased electric throw used it 3 times and it stopped working

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product was used once before it stopped working. The number in the manual goes to a different company *************.I found a number on BBB and it says the customer service department is not active*************).Im looking for a replacement or refund.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own three electric heating blankets, all fairly new, and am unable to get a replacement remote. After calling the company, I was hung up on 4x, with them saying "this is the rewards center" and them being unable to provide a customer service number. 

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford warming throw less than 2 years ago, model TC-13B1-T and came with a 5 year *********** no longer works - no heat. I want it replaced until the warranty. All of my efforts to contact the manufacturer have failed - their phone number doesnt work and using their Contact Us website tool does not send my messages.

Biddeford Blankets is NOT a BBB Accredited Business.

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