Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Biddeford heated mattress pad from Target on 11-02-2023. I have been trying to register the warranty on line. There appears to be no website for this company. Even the website for Biddenford that is on the BBB site indicates "Error establishing a database connection". In addition I have attempted to register at the following and get the same Error.****************************************************************. I have researched the situation and have found other consumers having the same problem. On the "Pissed Consumer" website the last entry question is "How do I locate a website that works to enter information about my new electric blanket purchase? P.C." Please advise if this company has a legitimate website and a website to register my product.

  Business Response

  Date: 11/06/2023

  i spoke to customer i registered her mattress pad and resolved her issue.

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two twin size heated blankets for $60 each. One stopped working within the first 6 weeks. The other stopped working about 6 weeks after that. Notice that is a recurring theme with these blankets. I cannot take these back as these were gifted to my children.

  Business Response

  Date: 11/15/2023

  I will gladly help the customer but,I have emailed 11/7/23 left her a voice message to contact me on 11/8/23. I also repeated with an email 11/14/23 and a voice message on her voice mail and have yet to hear from her. I am unsure of what else i should do.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Biddeford Throw Blanket in December of 2021 from ******** I registered the my purchase online at the Biddeford website. My power cord seems to be faulty. Powering off automatically within minutes of me powering it on. I tried to contact Biddeford as per there website and I continually get an ERROR message about their database.

  Business Response

  Date: 11/07/2023

  i am sending the customer a control to try to resolve his issue.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ******* electric blanket and does not work. I have emailed them with no response.

  Business Response

  Date: 11/09/2023

  I reached out to the customer and he responded with an email that he needed 2 controls. I mailed him out 2 controls to see if this resolves his issue.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a queen size electric blanket, model# 0WF-0BD03 and used it for only 5 months and both controllers seem to have gone out or the whole blanket just seemed to stop working. Was pretty satisfied with it at first but then it just stopped working all together. Please help me fix it or if I could get a replacement please, winter is approaching fast as my apartment has poor insulation and its very cold in here and that was my main source of heat.

  Business Response

  Date: 11/02/2023

  I emailed the customer and he responded back. I am sending him a prepaid label to return his blanket for a replacement. I am hoping this resolves his issue.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company FOR MONTHS. The website doesn't work and my blanket will NOT heat up. I bought this blanket at ******** a queen sized heated throw, and it worked for 2 months and now won't heat up.

  Business Response

  Date: 10/23/2023

  I spoke to customer and I am mailing her a prepaid label to return her blanket for a replacement.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 model number Tc11w1 control units from twin blankets bought from ******* in ******* **** last Christmas 2022 will not turn on when plugged in this year 2023.I don't have reciet because of them being gifted to my daughters. Noticed this is a common thing on this brand and would like to resolve this please and thank you.

  Business Response

  Date: 10/11/2023

  I contacted the customer who stated he needed 2 controls for his blankets. I mailed him out 2 controls and hope that resolves his issue.

  Customer Answer

  Date: 10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this business regarding my warranty on my heated full sized blanket using their online portal SEVERAL times, and have not gotten a response. I have even registered my blanket through their online portal WITHOUT receiving confirmation of my registration. My blanket stopped working less than 6 months after the item was purchased. The website and item inserts instruct consumers to email for customer assistance and help with warranty but no one has responded in my multiple attempts to reach out.

  Business Response

  Date: 10/02/2023

  I spoke with the customer and I am sending her a control to see if that resolves her issue..

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought: Feb 4th 2022 from ****** Spent: $100 (king size)Stopped working: Sept 2023 (giving E on both controllers)Finally found a valid cust service number in BBB's comments. Called 9/22/23 and was asked for model number on back on controller and my personal information. I was then was walked through how to "hard reset" the blanket. Followed instructions to leave on for 30 mins. 2 hours later, it's stopped working again, with E's on controllers and it wasn't even heating.Called a second time only hours later 9/22/23, this time I was asked for the tracking number and model number from the blanket's sticker, my home address, and email address. I was then given instructions to write down to send the blanket back to Biddeford, and that "in a few days", I'd receive a label via email from **** label delivery". Today, September 26th, I've received nothing. No email, nothing. Inbox, spam, trash, nothing.At this point, and after reading all of the negative comments and experiences with this brand, just refund me the $100 I spent on this blanket and I'll shop a different brand that takes more pride in their product, and doesn't require a customer to send back a defective product before honoring the said 5 year warranty with a replacement item. Just refund me. I don't want another Biddeford anything in my house.

  Business Response

  Date: 10/04/2023

  I have emailed and mailed pre paid label to return to ** for a refund of $100.00

  thank you

  Linna

  Biddeford Blankets
  

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20661651
  
  I am rejecting this response because:

  I don't trust these people. It took me DAYS of calling random numbers on the internet before I even found a legitimate customer service number to call. I ended up finding a good number on this site, in one of the negative reviews. Once I did find a good number, I reported the same issue to them twice. They only reached out to me AFTER I came here to make a complaint and request a refund, plus seeing hundreds of negative reviews and no longer wanting this brand in my home. I have no guarantee that once I ship this blanket off that this company will refund me anything. If they send the refund, I'll put their label on my box and send it off as soon as I see proof of their claim to refund. I will NOT be out a blanket AND $100 dealing with this sketchiness.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/11/2023

  I contacted customer and I emailed her a prepaid label to return her blanket for a $100 refund. Under our 5 year warranty we will provide a label to return product before we issue a check. i need the product returned.

  Customer Answer

  Date: 10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Threshold Heated Microplush Throw in the color Bronze Windowpane (UPC: ************, ID: ************. It was purchased for me last year at Target (Feb 3, 2022, $31.00). I still have the box and it states it has a 5-year warranty. I used it last winter with no issues. I brought it out to use this past week and it won't turn on. When I click to turn it on, it shows a blinking light at the top. I have attempted unplugging it/resetting it in all ways, but nothing has worked. What is even more concerning, is if I leave it plugged in, a hot spot will start in one area, even with it turned off.I initially called Target concerning this issue. They claimed that although it is a brand they sell, they no longer sell this blanket and the warranty belongs to the manufacturer. They stated the manufacturer of this specific Threshold Heated Microplush Throw is Biddeford Blankets. They gave me the phone number and website. The phone number just rings and rings. The website is completely down. I have no other choice but to file a complaint here in hopes this can get resolved.

  Business Response

  Date: 10/11/2023

  I have called customer and left a voice message for her to contact me and I have  emailed her to let her know i would help her with her blanket,but i have not heard from her. I am sending her a control to see if this will resolve her issue.

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20660446
  
  I am rejecting this response because:

  This seems like a harsh way to respond, but it is how BBB is set up. I could not find the email that was claimed as sent, or I would have replied there. Hopefully the business can see this. I DID receive the controller for the blanket in the mail. It did NOT resolve the issue. I still have the blinking problem. As I stated in my original complaint, the issue seems to be with wires within the blanket. There is hot spotting if ANY power goes to it- even when it is just the controller blinking. I am assuming the blinking from the controller is a sign that there is a wire issue within the blanket itself. If a replacement blanket could be sent (don't care about color), I think that will resolve the issue entirely because both components will have been replaced. Thank you for your time in trying to address this.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/25/2023

  i have called the customer at the number she  provided ************ and left a voice message on 10/4/23, 10/19/23 and 10/25/23 and have not received a response and I have emailed customer 10/4/23, 10/19/23, 10/23/23, and 10/25/23 and i have yet to hear back from her I have tried to get her issue resolved. Here is my direct number ************ you can pass this on to the customer. I am unsure of what else to do.