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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 294 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, i'm writing to express my concern with my queen size Biddeford blanket that i purchased a few months back (prior to the fall). I plugged it up and it was working find until 2 nights ago. How do i get a new controller? Its too late to take the blanket back due to the fact that i bought the blanket during the early summer. The blanket was purchased at ****** Department store. The amount paid was ****** without tax

    Business Response

    Date: 11/29/2023

    I have emailed the customer 11/16/23 and I have called and left a message for customer to call me back for a replacement control.I have not heard back.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Biddeford electric throw controller quit working completely, have tried other outlets and it wont come on at all. It was bought almost a year to the date of when it stopped working, a few weeks ago. They offer a 5 year warranty but I have had absolutely no luck reaching them. I have a receipt and also the controller still, but cant seem to upload a video of it showing how its not working.

    Business Response

    Date: 11/29/2023

    I spoke to the customer and I have sent him controls.

    Customer Answer

    Date: 11/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Biddeford Twin Size heated blanket around 2 years ago. I was never able to register it for the 5 year warranty. Last night it just stopped working for an unknown reason, and I'm unable to find any way to contact the company about a refund, replacement or the warranty I was supposed to get.

    Business Response

    Date: 11/30/2023

    I sent the customer a control and told her to reach out to me if she had any issues.

    Customer Answer

    Date: 11/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this Biddeford electric throw about 9 months ago. It has just stopped working. Im not able to locate the company site for help or replacement part info. Please help. I do not have the receipt but I know I purchased from Target at ************. Id like to get a replacement. The controller info : MODEL NO TC13B1-T LOT NO: 130322-8B

    Business Response

    Date: 11/29/2023

    I sent the customer and email and I also left a voice message for her to call me back so that I can send her a control.

  • Initial Complaint

    Date:11/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a king sized heated mattress pad from kohls on Oct. 15. ****************************************************************************************** One side shows an error message. I checked the connections no luck. If switch controllers then the other controller also shows E. Both controllers work on the one side and neither work on the other side. *** sent emails to two different addresses and no replies yet. Im hoping that someone will reply eventually. The blankets are great when they work!

    Business Response

    Date: 11/28/2023

    I sent a prepaid label for customer to return blanket for a refund.

  • Initial Complaint

    Date:11/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried for days to register my blanket online. No matter what avenue I try to get to register the warranty the site says: "Database Error".This is my FIFTH Biddeford Blanket over many years so obviously I love the product, though I liked the previous ones better than this new one as far as heating up when I turn it on. Preheat is pretty useless actually. I want it warm when I get into bed then I can turn it down.I simply need a way to register the warranty online. (Our mail cannot be trusted).

    Business Response

    Date: 11/28/2023

    i emailed the customer 11/16/23 and i left a voice message for customer to call me back.

    Customer Answer

    Date: 12/04/2023

     
    Better Business Bureau:

    Sorry to be late in responding - holiday and travel got in the way. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Biddeford heating blanket was given to my wife as a Christmas gift last Christmas. It worked that ************ will not work.I went to the Biddeford web site only to find that there is a recall for this item. A phone # *************) is listed to obtain the information on how to proceed, only to be answered by a female trying to sign up for a health product. When I informed her what I was calling about, she stated I must have the wrong number.I checked the recall number again to make sure it was the proper ***************** it was #************.I would like to get this heating blanket replaced or repaired. My item SPT-2 Serial # ******* *************** states it has a five year warranty period.

    Business Response

    Date: 11/28/2023

    I sent and email 11/16/23 for the customer to call me so that i could assist him. I also left a voice message today to see if I could help him.

  • Initial Complaint

    Date:11/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Biddeford heated throw in December 2022 as a Christmas gift. I used it less than five times and I went to use it today and it doesnt work. It turned on and then turned off. I unplugged it, tried a different outlet and still nothing. This isnt acceptable. I wont a refund or exchange.

    Business Response

    Date: 11/07/2023

    I spoke to customer and we are sending her a prepaid label to return her throw for a replacement. I think we have resolved her issue.

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a twin size heating blanket last year and registered it on website. Now the website is not working and my blanket has stopped working with an error code.

    Business Response

    Date: 11/08/2023

    I emailed the customer and I am sending her a control to see if that resolves her issue and I am also mailing her a prepaid label to return her blanket in case the control does not work.

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a blanket within the 5 year warranty that I filed with the company website that I guess no longer exists?! The heating element in the blanket itself no longer works. I want an exchange/replacement or money back.

    Business Response

    Date: 11/14/2023

    i spoke to the customer and I am emailing her a prepaid label to return her blanket for a replacement. I believe this will resolve her issue.

Biddeford Blankets is NOT a BBB Accredited Business.

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