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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the heated throw last year. Did not use it. Open the package last Monday, use it one date. Went to use it today all the controller does is blinked. Tried resetting it, nothing.

    Business Response

    Date: 11/29/2023

    I spoke to the customer and she ask for a control . I sent her a control.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a queen heated mattress pad from Bed ************* a year and a half ago and I went to turn it on this year and its not working at all. I e unplugged it and plugged it back in multiple times and it keeps on saying E in the displays. This item came with a 5 year warranty but I cant find the company website anywhere. This is very disappointing.

    Business Response

    Date: 11/22/2023

    The customer contacted our call center and is being sent controls to resolve her issue.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to contact this company regarding the 5 year warranty on their heated blanket. The controller has stopped working out of nowhere. I'd like to submit the online warranty form but the website is not working.

    Business Response

    Date: 11/29/2023

    I spoke to the customer and she ask for controls to be sent, and that is what i did.

  • Initial Complaint

    Date:11/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this heating blanket sept of 2022 76 dollars. I tried to use it Nov 18w2023 and the remote will not work it has been tested to make sure it is is getting electricity and it still will not work. I e we oiled be satisfied with a new remote so I can use it. The model number is TC **** lot number ******db no lights from remote to blanket.

    Business Response

    Date: 11/20/2023

    I SPOKE TO CUSTOMER SHE WAS ORDERED A CONTROL TO RESOLVE HER ISSUE.

  • Initial Complaint

    Date:11/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Queen ***** ******** Blanket (Biddeford) from ****** on 11-05-2023. I tried several times to register the warranty on line and only get an error message. It seems the company does not allow registering the warranty. I am at a loss as to what to do.

    Business Response

    Date: 11/20/2023

    i SPOKE TO THE CUSTOMER WHO THOUGHT SHE ONLY NEEDED A CONTROL AND I SENT ONE TO HER.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new king size biddeford heated mattress pad at target on 11/15/23 for $99. We just put it on our bed and one of the controllers doesn't work. On the warranty card it says there is s website but it doesn't work. I don't see any other way to get ahold of the company to get a replacement controller for a brand new product.

    Business Response

    Date: 11/22/2023

    I spoke to customer via email and she stated she just needed new controls which I sent to her.

    Customer Answer

    Date: 11/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford electric blanket for my 89 year old mother. Last night it started smoking while she was in bed. It burned a hole in her sheet and there are burn marks on the electric blanket.

    Business Response

    Date: 12/05/2023

    One of our reps spoke to the customer and got all of her information and sent her a prepaid label to return her blanket for a refund, but the customer is refusing to return the blanket.The customer stated she keeping it as evidence. I am not sure what else we can do. I have left several voice messages for her to call me and as of yet i have not gotten a response. we would really need the blanket back to test it. I feel we have done everything on our end to resolve this issue.

    Customer Answer

    Date: 01/25/2024

    Complaint: 20884885

    I am rejecting this response because: Good afternoon:

    My original complaint filed in November 2023 provided:

    I purchased a Biddeford electric blanket for my 89 year old mother. Last night it started smoking while she was in bed. It burned a hole in her sheet and there are burn marks on the electric blanket.

    BBB reached out to Biddeford and summarized the contact as:

    One of our reps spoke to the customer and got all of her information and sent her a prepaid label to return her blanket for a refund, but the customer is refusing to return the blanket. The customer stated she keeping it as evidence. I am not sure what else we can do. I have left several voice messages for her to call me and as of yet i have not gotten a response. we would really need the blanket back to test it. I feel we have done everything on our end to resolve this issue.

    I was out-of-town when BBB provided this update and initially closed this matter. In addition, after Biddeford demanded the blanket that caught fire and burned bedsheet be mailed before they would provide reimbursement, my mother was ill with COVID and fell and hit her head, so I was not able to send the materials to them until later in December 2023. But, the prepaid label they provided was invalid and could not be used.

    I have reached out to Biddeford multiple times, including calling the representative who called me and left a message multiple times, calling customer service that sent me the original *** label on November  17, 2023 *************, with Reference No. *****), emailing customer service multiple times in December 2023 and January **** and no one at Biddeford has responded. In fact, when I have called yesterday and today the number ************ during the day when I press 1 for customer service it says they are closed even though it is during the hours they are supposed to be open (9-5).

    Thus, can you please reopen this matter as it is a serious issue involving a product that was smoking and burned a hole in my mothers bedsheet. I already provided them with the receipt for the new bedsheet that was burned and I will send them the defective electric blanket and bedsheet in order to receive reimbursement - so that my elderly mother can obtain a new electric blanket and bedsheet.

    I appreciate your assistance.

    Thank you,

    Sincerely,

    *********************;   

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a queen size heating blanket and the controller for one side has never worked but now the other side quit working as well. Purchased beginning of this year and so I look up the model number TC11W1 and there are no replacements available. Not to happy!

    Business Response

    Date: 11/21/2023

    I spoke to the customer via email asking for controls. I am sending out to controls to resolve his issues.

    Customer Answer

    Date: 11/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a Biddeford heated throw blanket on 10/25/23. On 11/12/23 it stopped working completely. I have emailed and called the company to ask about their "5 year warranty guarantee" as the item is not returnable to Aldi directly. Found information online that the item needs to be registered for the warranty... however the main company website as well as the "warranty registration" site are BOTH no longer functional. The phone number gets no response either. I did not even have the blanket for 4 weeks until it stopped working and many others have complained about similar issues. Many others have also pointed out that the company is unresponsive. I'm just looking for another blanket- it was a gift, yes, but it didn't even last 4 weeks and I am not alone in my frustration with the lack of communication from the company who boasts a "5 year warranty".Thank you for your time!

    Business Response

    Date: 11/21/2023

    I spoke to the customer via email and I am sending her a prepaid label to return her blanket for a replacement.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a queen size microplush heated blanket from Biddeford around Christmas 2022. The blanket is less than a year old and stopped working. When it is plugged in the remote doesnt even light up and pressing the on button doesnt do anything. I have tried contacting the company several times with no responses back.

    Business Response

    Date: 11/28/2023

    I mailed the customer 2 controls for her blanket.

Biddeford Blankets is NOT a BBB Accredited Business.

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