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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The controller on my electric blanket quit working. The connector has little ear latches on it, unlike my other blanket which just plugs.

  • Initial Complaint

    Date:12/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recd 12/4/23 as gift. Today, 12/5, I am trying to find a way to register the electric lap blanket. After 20 minutes of searching Im just angry. How do I get my product registered, or do I just return it

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a BIDDEFORD BLANKET, which comes with 5 year warranty. purchased nov 11, 2023 from ***********************. Unable to register it online or by phone.

    Business Response

    Date: 12/08/2023

    The customer was sent a registration form and has been entered in our data base.

    Customer Answer

    Date: 12/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a king size electric mattress pad less that a year ago and now it will not even come on only one side works.

    Business Response

    Date: 12/07/2023

    I spoke to the customer and she stated she needed controls so I sent her 2.

    Customer Answer

    Date: 12/18/2023

     
    Complaint: 20959159

    I am rejecting this response because: I didn't respond because I have not recieved a replacement t part

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a full size heated electric blanket in April 2023 and I finally opened it to use it for the winter and its not working at all. I unplugged it and plugged it back in multiple times and there seems to be no power to the blanket . I don't even get any power at all. This item came with a 5 year warranty, but I cant find the company website since it keeps telling me that there's an error establishing a database connection. This is very disappointing as I now don't know what to do.

    Business Response

    Date: 12/11/2023

    I contacted the customer and ordered her a control to resolve her issue.

  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a queen heated blanket two and a half years ago and one side of the cords stopped working, the model is OBT03 and the tracking number is T187GJL2063918. I cannot get in contact with the company for replacements even though they have a five year warranty.

    Business Response

    Date: 12/07/2023

    I spoke with the customer and I am sending her a replacement blanket .

    Customer Answer

    Date: 12/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Caylee *******

  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Biddeford microplush electric blanket at Target last October and it stopped working soon after. theres no error message or anything it just doesnt heat up. I found an email for customer service online and contacted them in February February, but no one ever . *** tried to find information online about registering for the warranty or getting a replacement but the company doesnt even have a website. This is very frustrating. I just want a working blanket.

    Business Response

    Date: 12/14/2023

    I am sending the customer a replacement blanket.

  • Initial Complaint

    Date:12/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a heated blanket as a gift at the beginning of 2023 and has now randomly stopped working. No matter what plug or outlet I put it into the blanket controls will not turn on. Tried to contact company for warranty help but there is no website???

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heating blanket last winter, it was used for a couple weeks and put away. We just pulled it out again, brandish new and barely used. And it wont heat up. Weve tried unplugging, plugging back in, switching to different outlets, and it doesnt do anything. And I cant find an email to contact the company. Come to find out the blankets were deemed unsafe and recalled in ****, yet are still on shelves today. Very sad.

    Business Response

    Date: 12/11/2023

    I contacted the customer who is requesting a refund . I have turned paper work over to  management to be processed.

    Customer Answer

    Date: 12/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a king size heated blanket with dual controls. Only one of the controls works. I would like a replacement control but the website does not work to contact them and I get no response when calling.

    Business Response

    Date: 12/18/2023

    i ordered the customer 2 controls.

    Customer Answer

    Date: 12/19/2023

     
    Complaint: 20941517

    I am rejecting this response because: New controls were recieved and fit but do not seem to work, perhaps the blanket itself is faulty. Message left on voice-mail of Biddeford rep I was in contact with. I am now awaiting further response. 

    Sincerely,

    ***********************

Biddeford Blankets is NOT a BBB Accredited Business.

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