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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/22/2023 JCPenney's $89.00 Biddeford ************************** Throws Model: OTJ Tracking number:Y124HD4462748 The controller would turn off or need to be unplugged and turned around when reconnected for power to be reestablished. It's been less than a month since I purchased this electric blanket and now it doesn't power on at all. I haven't washed it or done anything to cause the throw not to work. I would like a replacement or a full refund.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Twin Size Biddeford Electric Blanket, Model number OBF01, on December 9, 2020, from Kohls using primarily Kohls Cash in ******, ******. Starting last winter, the blanket would heat up in some areas but not others. I reached out to your company regarding this issue last winter and never received a response. I again attempted to contact the company via email on December 4, 2023 and have not received a response. This blanket allegedly has a warranty of five years however the company refuses to respond to attempts for warranty service.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Queen size Heated Mattress Pad last year (2022), and now, it doesn't work on one side. Unfortunately, I am unable to find the receipt. I bought it either at ******* or ******* When I call Biddeford, it directs the call to a certain person, whose mailbox is full, then disconnects you. I can't email them because it says unable to, and to try again later. I have tried again, all day. I couldn't register the product because on the website, if one is lucky enough to get on their website, it's very difficult to find where to register it. Can't call, can't email, plus there are a lot of bad reviews about the company. I just want a replacement, because it says the warranty is for 5 years, mine barely lasted 1 year. I sure hope you have better luck than I did.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to register the warranty online but unable to find where on there website.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought BIDDEFORD heated blanket 2 weeks ago and have been trying to register it but the site still says error. What should I do?

    Business Response

    Date: 12/18/2023

    I registered the customers blanket.

    Customer Answer

    Date: 12/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about a Biddeford Blanket. The control stopped working after one month of occasional use! Their website is no longer active? The phones are not being answered the few times I called. I feel its a huge safety issue. I was sleeping and noticed it was not warm. There was a burning smell coming from blanket and controller. I think the controller caused blanket damage as well. It is Queen size.

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 Queen size dual temperature heated blankets as gifts last christmas and both of them quit working in less than 6 months. i tried to take them back to target and was told I had to contact Biddeford. I called multiple times and have sent emails that are never replied to. spending 160$ on blankets that work for less than 6 months and come with a "5 yr warranty" but no one replies to you is unacceptable. There is no website with any information, you call and it says to email and you email and then they dont reply

  • Initial Complaint

    Date:12/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two Biddeford heated throws purchased within the last 14 months that have both now failed. Both of them will turn on and the led indicator will show that the blanket is heating but no heat actually occurs.

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Biddeford Blanket heated throw from Kohls. Just want to register the product online but get a database error when I try to access the website provided. Seems many others have the same problem.

    Business Response

    Date: 12/18/2023

    I registered the customers throw.

    Customer Answer

    Date: 12/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 issues. First, my blanket that was replaced last year, the control no longer turns on. Tried multiple outlets *************** and was informed to call. Tried multiple times to call only to be placed on hold for long periods of time. First photo uploaded of broken throw.Second is I received another blanket yesterday as a gift and am unable to find a website that works to register product.

Biddeford Blankets is NOT a BBB Accredited Business.

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