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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second blanket from this company. The first one failed after a few months but I thought it was a fluke. Tried to reach out to customer service (this was over 2 years ago) with no response. Threw the blanket put.I bought another blanket last winter. It worked fine for a few months, then when I brought it back out this week now that it's colder, the controller does not turn on. I have tried many different outlets, leaving it plugged in for a while, nothing. I tried to call the customer service number I found online and was left on hold for an extremely long time.

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an electric blanket in August 2022. It comes with a 5 year warranty. The controller for the electric blanket is no longer working. I have been unable to find a way to contact the manufacturer regarding the 5 year warranty.

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one of Biddeford blankets products at JCPenney. I attempted to go online to register the product for the warranty, but there is no site that is operable. There is also no link to the registration on their website.

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my Biddeford blanket November of 2022 at target in store. ******* only worked three times and now will not turn on. I cannot find the registration form to register my blanket since it is under the 5 year warranty. I no longer have the box of the blanket either to register the blanket.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two Biddeford ****************************** Throw Blankets through Target back January of 22. With the weather changing, we pulled them out to use again and one of the cords completely pulled out from the plug to the blanket like it was not secured properly and the other does not work at all. I emailed the company at the only address I could find, ****************************************** and have not received a response as of yet.They are nice blankets and I would like to have the cords replaced so we can continue to enjoy them.

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a Biddeford Electric Blanket, Queen, from Kohls in **********, **. 2 attempts to register on line were failures. I was going to try once more and then saw others have been experiencing the same problem. I cannot find the warranty card that came with the blanket. I don't trust them to complete the warranty using the mail!! I want to register for the warranty and get confirmation that it actually occurred. Thanks.

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on dec 13 2022 i ordered a *************** Blanket, Biddeford, Bedding, Twin, Grey from *******.com. i received it on dec 14, 2022. i tried to register it multiple times.online at the provided web address. It states there is an error. The site is unreachable. i tried to register it via phone and could not do that either. the claim they have a 5 year warranty. on december 13 2023 - one year to the day the controller suddenly stopped working . i ordered another one from ******* to see if it was the controller or the blanket which i got today. at first when i plugged it in it worked. i left it plugged in but turned off all day. tonight when i went to turn it on to go to bed it will not turn on. the new controller does not work anymore. so clearly there is something wrong with the blanket and the controller. i have returned the one i just ordered to *******. but i can not return the one i purchased one year ago - i can not get a hold of anyone at this company. i have attached my receipt

    Business Response

    Date: 12/18/2023

    i am sending the customer a replacement blanket.

    Customer Answer

    Date: 12/18/2023

     
    Complaint: 21005960

    I am rejecting this response because:

    once i receive the blanket and confirm it works i will accept the response.  please provide the tracking number as i have been without a blanket for over a week now and i am freezing


    Sincerely,

    *********************

    Business Response

    Date: 12/26/2023

    The customer received her blanket Dec *******

    Customer Answer

    Date: 12/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They returned one the second does the same it turns on the light dims and turns off. They have changed the remote but refuse ro send a new one

  • Initial Complaint

    Date:12/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having trouble registering my products. The website I have been given keeps giving me an error. I need to register a queen ******** pad, a queen ******** two twin ******** pads, and two heated throws.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website on the warranty card gives an error. I cant get in contact with the company to get a replacement. *** had my blanket for about a month and the controller stopped working.

Biddeford Blankets is NOT a BBB Accredited Business.

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