Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/26/2023 I bought a blanket from Bed ************** One of the controllers does not work right. When I try to turn it, It is hard to turn to the setting I want. The blanket is from Biddeford Blankets. I called them multiple times. No one is there, they say the office is closed. I called at the times they said and got the same message the office is closed. I tried to email them and got the message not valid email address. I would like to get a new controller with the wires to it.

  • Initial Complaint

    Date:01/03/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have a Biddeford mattress heating pad. The controller is acting up--frequently does not respond to button pushes. Attempted to contact the company be telephone multiple times, only to hear that they are closed. But called many different days, and all during typical business hours. Send e-mail, only to receive automated response that says I should call them directly. Attempted to connect with their published website--re-directs to a different firm. Would like to get replacement controller. Existing controller model number TC12B0-D. Lot number 431019-2B.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased blanket (Comfort Knit, navy, full size) from Amazon on 11/17/2021 and registered it. Has 5 year warranty. Stopped working in Dec. 2023. On 12/20/2023 talked to customer service who said they would send me replacement blanket. Asked them to email me shipping info. Have not received this. Have called customer service several times during business hours this week and voicemail says they are closed.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a king size heated blanket that I purchased a couple of years ago. On the 23rd of December 2023 my husband came into the bedroom and smelled burning electrical and burning plastic. I was in bed and I have no sense of smell so I didnt notice. We checked the blanket and it was very hot and the plug was melted to the blanket. I only use my side of the blanket to warm the bed and then turn off its not left on all night. I have been trying to reach the company since the incident and they never answer the phone, they havent responded to my emails or my ******** messages. I have reported the issue to the us consumer protection agency. I would just like to speak to someone at the company. I could have been seriously injured or worse. We could have had a fire. Totally unacceptable.

  • Initial Complaint

    Date:01/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    .Contacted ************** at ***** Support to Register , he told me to contact Biddeford Blankets.Warming Mattress Pad Stopped working both sides , error code (e)Unable to get through to Biddeford Blankets.. on hold way to long.I'm disabled and Handicapped and this Warming Mattress Pad helps me so much.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford Electric Microplush Blanket two years ago and it stopped working. This product has a five-year warranty. I've attempted to reach Biddeford customer service multiple times via email and received no response. I've called Biddeford's customer service line multiple times and a recording says their offices are closed and/or the call disconnects.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The electric blanket is a dual remote. One side works fine and the other side wont work or even turn on. I have tried and tried to call the Biddeford customer service and they will not answer. I reported it online first and they told me to call. But there is no way to reach anyone. I have a 5 year warranty on the blanket. It was purchased at Kohls in dec of 2020. I registered it on Biddefords warranty website when it was purchased as well. I just want it, replaced, repaired, or refunded.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2O21 I had purchased **************** Heated Mattress Pad with Digital Controller recently the digital controller stopped working. Because this item is evidently still under a 5 year limited manufacturer's warranty initially I'm seeking replacement of the controller and if deemed necessary a full replacement of the item. Unfortunately upon attempting to contact them both by phone and email numerous times I'm not receiving a response. When you call customer service during their business hours all there voicemail says is our offices are presently closed please call us between the hours of 10:00AM and 6:00PM Monday through Friday eastern time you may also contact us by email at *******************************************

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Twin sized Biddeford electric blankets from ******** Both stopped working and I contacted the company thinking it was the controllers, so the representative ****** sent me 2. I plugged them up and both blankets still don't work. I've tried contacting the company in several ways on numerous occasions and all I get is they are closed. The website isn't theirs either. I have a 5 year replacement warranty for manufacturing defects and would like them to replace my blankets.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a twin electric blanket from Kohls for my daughter for Christmas last year December 2022. Since then the blanket continues to get an error message. I called the company. They sent me a new electric control box. But that still has not solved the problem. Now I have tried to call repeatedly. It sounds like theyre closed. But I have called for over a month and no one is able to call me back or you cant even leave a message. It says the mailbox is full. And customer service says theyre out of the office. The blanket is supposed to have a five year warranty on it. Id really like to get a new blanket or get my money back. ***** is telling me to take this up for the warranty from Biddeford.

Biddeford Blankets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.