Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned melted controller for heated throw under warranty, ********** replaced melted electric controller but heated throw still doesn't work contacted biddenford customer service Advised me to ship replacement controller and heated throw back to biddenford which I did . Have not been able to reach biddenford by phone only get automated email reply which Advised "for faster service call customer service at ***********, please help me get a working heated throw to replace the one I returned to biddenford

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a biddeford electric blanket less than ago but in Nov.2023 it stopped working. I called customer service and was told they will be sending me the post labels which I should receive in 3-5 days, I have yet to received such labels!! I have been calling customer service everyday but the call goes unanswered, says they are closed and the office hrs are **** eastern time! Either this company is Out Of Business or they're customer service is really shitty!...Warning: Do Not Buy Anything Made ********************

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford twin sized Quilted Mattress Heated pad on Nov 23, 2021 for my daughter's bed. She loved it and it kept her warm until this past fall when it stopped heating well. It barely heats up at all now regardless of the settings. The controller light still functions. I have been trying to contact the Biddeford company regarding the 5 year warranty since before Christmas, but the customer service department on the phone always says they are closed despite calling during normal business hours. I also sent an email over a week ago without any response. I would like to hear back from Biddeford about the warranty and whether they will send me another twin sized mattress heating pad.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has a 5 year warranty. They asked for me to send in one blanket for replacement. I have another blanket that they just send me a replacement controller for that shorted out the blanket.They no longer answer the customer service phone or any other phone numbers and do not return emails.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to register my blankets online and by phone can't do either .When I go to the companies website it always said error.When u call the company it will ring then ends my call.Would like help with issue since they say it comes with a five year warranty

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10.22.12 purchased queen size heated mattress pad from Kohls - "biddeford branded"11.20.24 noticed the controller flashing- not working. Tested to make sure it was the controller and not the pad. Confirmed bad controller. Attempted to call the company either for warranty or purchase replacement controller - tried phone number with options 1 thru 4, no answer on customer service, disconnected from business office with no answer, options 3 and 4 were to specific people in shipping and engineering and mailboxes were full. Sent 2 emails to ******************************************** no response. Is this company out of business?

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gifted a beautiful Biddeford electric blanket Christmas 2022. It worked for a while then stopped. I called the company, spoke to ***** who was kind enough to send a new controller. That did not help. I sent the faulty blanket back, was sent a brand new one, though different color. So this winter, I put it on my bed and started using it around end of November. Worked for about 10 days, now only works in preheat then Shuts off. I have had two brand new blankets in one year, neither worked longer than a month. I have been emailing them almost everyday and calling every business day. No response. I went online to find a venue to complain, I found ****** Customer and told my story. They got back to me today saying Biddeford did receive my email but chooses not to respond to me. I just want a blanket that works. Thats only fair. Id have more respect if they told me they have no interest in honoring the 5 year warranty. They just keep ignoring me. What kind of way to do business is this??

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Biddeford throw blanket Dec 6th at ******. A few weeks later it stopped working and would not warm up. I called customer service and they got all my information including information on the blanket and told me they registered it and would be sending a replacement in 7 to 10 business days. It is now Jan ********* have still not received ANYTHING! I Want this problem resolved.

  • Initial Complaint

    Date:01/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought a queen ******** pad, 2 twin ******** pads, a queen ******** and 2 twin blankets and I would like to register them. The website has NEVER worked. Fix this please!

  • Initial Complaint

    Date:01/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heated throw from Biddeford blankets and filled out a warranty card and submitted. Warranty is good for five years from date of purchase, which was Feb 2019. In March 2019, the heating element no longer functioned and they replaced the blanket. The heating element on the replacement blanket is no longer functioning but when I tried to activate the warranty, no one answers the phone or responds to emails and the voicemail boxes I was able to get to are full. They are still selling items on Amazon but I am concerned that they have gone out of business and will not honor replacing the item, which is still under warranty. Can you please assist? Thanks

Biddeford Blankets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.