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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Biddeford twin heated micro plush blanket from Kohls in 2020. The controller does not light up to heat the blanket. Have tried multiple outlets. Need replacement controller or blanket. Model 0BF01; Tracking number S223GD2020922. Tried to call customer service and cannot leave a message, no email provided, warranty website is defunct. I have all original packaging and manual.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased blanket from Kohls on 9/25 in amount of *****. In December, the blanket stopped heating. After multiple attempts to call Biddeford **************** and 2 email attempts, I have not been able make contact. Each time I call, they state they are closed but I call during their advertised hours of operation. I want a refund at this point and prefer not to have any of their products.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    mattress pad was given to me Oct.2022 as gift. upon using this item this winter i found the pad was not working. statrted calingl the company the beginning of December 2023 with not answer. xalled every day up until this past week (1/15/2024) kept getting a "sorry the office is closed". the item in quesrion mwas only used for approx. 4 months back in the winter of 2022/2023. all i was going to request was a refund/replacement of mattress pad. never got thru to company so i went elseware and purchased a new pad from another company.thats when i deceided to get in touch with the BBB. im hoping you can help in this matter. just want what is fair and what they offered which is a 5 year warranty its only been a little over 1 year, i feel a refund fund should be applied.i tried for weeks and weeks with no help at the companies end. never answered their phone sounded like they may be out of business. i really need your help and thank you in advance

    Customer Answer

    Date: 01/19/2024

    thank you very much for your quick response. my mattress pad did have a 5 year warranty(received october ****) and i tried reaching them in december **** when i found out the pad was not working, called everyday after that.no answer. i guess i am just out of luck so my question is if you can answer is the company still in busines as my daughter/grandson also purchased from them. i appreciate any more info you have, as i found that they are still selling them in the stores i have looked at. for example JCP and Kolhs. there may be more. thanks for all you help and information.if mroe information is needed from me let me know.
    *************************

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an electric blanket from Amazon for my step father for Christmas. He has only used the item a few times this weekend he needed it specifically due to extreme cold and the product would not operate for longer that 5 minutes before an " E" would appear on the heat dial/on/off switch. I brought the product home tried it myself and it did not work. Product carries a 5 year manufacturer warranty. I spoke to Amazon and since is was purchased 12-11-22 they instructed me to contact manufacturer. I have emailed 3 times and called at least 5 times and I am either told the business closed (called during business hours) or none of the numbers have answering services avail/mailbox are full. I cannot reach ANY ONE. Product # **************** Biddeford auto shutoff micro mink/sherpa blanket (twin size)

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Biddeford blanket failed under warranty (lasted 90 days). Replacement failed immediately, right out of the box. Biddeford has always been very good on honoring their warranty and they are nice and helpful people, but I cannot reach them by phone or by e-mail. Phone either rings then disconnects, rings then goes beep-beep-beep, rings, press 1 for customer service, goes dead, or no response during stated normal business hours.Sent an e-mail, auto-reply said call the customer service number (which I've been doing for three weeks). Website won't connect either (configuration problem?).I see I'm not the only person with this problem, and I do see they are responding through BBB so I don't think they are out of business.I'm not mad at them, but I'd sure like a working electric blanket . . .Full double OBGO2, tracking number is X223JM2031544-7. I don't care what color, when I'm asleep my eyes are closed and I can't see the blanket anyway.Thank you!

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a blanket from this company. The controller wire seems light up and smell smokey and half of my blanket doesn't heat up. I have emailed and called this company numerous times and no one answers. My blanket is still under warranty.

  • Initial Complaint

    Date:01/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called the business to report a throw that wasnt working. Said they would send out a return label 5-7 days. Never received so they resent. Never received. Called again they were going to mail it. Still nothing. Its been over a month. Now I cant get through to them. Always say the business is closed. Refer# ***** I feel they never attempted to fix this issue. I should have gotten an e-mail at least one out of two. Checked spam plus if they sent to home address I certainly would have received it. This was bought early last year on clearance and I didnt keep the receipt. It was marked down to $34 according to the box. Now I would like a refund since they are unreliable.

  • Initial Complaint

    Date:01/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blanket warranty. They will not honor the blanket warranty. Ignoring calls, faxes, and emails for the past 30 days.

  • Initial Complaint

    Date:01/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Biddeford king size plush electric blanket for my son for Christmas. After taking it out of the box and putting it on his bed it worked great. However the second night, I noticed neither one of the controllers worked. *** tried multiple things according to the troubleshooting Ive found online and nothing has worked. I cant seem to get ahold of the company using the telephone number provided online and there is no website that actually works. I would like either a new blanket or new controllers. These blankets are not cheap and its really sad that I cant get this resolved and I need to come on here.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned warranty card on twin biddeford electric blanket. I have tried to contact them for a month. Noone answers. I am due a replacement. Only had one year, only used 3 months.

Biddeford Blankets is NOT a BBB Accredited Business.

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