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Find a Location

Transformco has 2999 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Transformco

      5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

      BBB Accredited Business
    • Transformco

      3917 N Carson St (CARSON CITY) Carson City, NV 89706

    • Transformco

      2125 Oddie Blvd (WASHOE) Sparks, NV 89431

    • Transformco

      2120 Idaho St (ELKO) Elko, NV 89801

    • Transformco

      350 Glendale Ave STE 100 (WASHOE) Sparks, NV 89431

    Business ProfileforTransformco

    Department Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 981 Customer Reviews

    Customer Complaints

    6,841 complaints closed in last 3 years

    1,918 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1926

    Years in Business: 137

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Transformco is a retailer focused on connecting the digital and physical shopping experiences to serve its members.
    Transformco owns and operates Transformco Properties, Transformco Warehouse Operations, Sears Home Services, Sears and Kmart.

    Products & Services

    Sears Home Services

    When it comes to your home, the house experts at Sears want you to know you don’t have to do it alone. Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house, so you can enjoy your home.

    REPAIR SERVICES

    For generations, people have relied on Sears for their appliance purchases, service, protection and parts. With more than 7 million repairs performed annually and thousands of professional technicians employed nationwide, Sears is the #1 appliance repair service in the country, delivering guaranteed quality and workmanship.

    To ensure we have the right parts to fix your appliance, we use technology to diagnose problems before we arrive at your home. Whether you purchased your appliance at Sears or not, a Sears Appliance Expert can help. We provide repair and maintenance services for the following items, most major brands and models:

    Refrigerator

    Freezer

    Oven and cooktop

    Dishwasher

    Washer

    Dryer

    Riding mower

    Snow blower

    Fitness equipment

    Heating and cooling systems

    HOME IMPROVEMENT

    Sears Home Services has been making homes more comfortable and attractive for more than 30 years. We can refresh the interior of your home with a small change — like refaced cabinets or a new countertop — or with a big update like a remodeled bathroom or kitchen. Sears Home Services also does expert exterior home improvements, like new siding and windows. And we do free in-home consultations, provide a project coordinator who oversees all phases of the work and guarantee your satisfaction.

    The experts from Sears Home Services offer these home improvements:

    Garage door and entry door installation

    Roofing

    Siding installation

    Window replacement

    Painting and coating (in select markets)

    Heating & cooling system replacement

    Bathroom remodeling

    Kitchen remodeling

    Cabinet replacement and refacing

    Flooring installation

    Countertop installation

    HOME CLEANING AND REPAIRS

    Sears Home Services has a variety of cleaning services to keep your house fresh, bright and healthy:

    Carpet cleaning, stain removal and stain protection

    Upholstery cleaning, stain removal and stain protection

    Air duct cleaning

    Dryer vent cleaning

    Tile and grout cleaning

    Air filtration and cleaning systems

    In some areas, Sears Maid Service is available to clean your home or office. Sears maids can dust, clean floors, sanitize the bathroom and kitchen, make beds, wipe off fingerprints and more — choose the cleaning services you need. Sears maids are licensed, bonded, and insured, so you can trust them in your home.

    Sears also offers Handyman Services in some areas, for those little repairs and updates you don’t have time for or don’t know how to do:

    Plumbing

    Electrical

    Carpentry

    Drywall repair

    Flooring installation

    Painting

    Business Details

    This is a multi-location business.

    Find a Location

    Transformco has 2999 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Transformco

        5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

        BBB Accredited Business
      • Transformco

        3917 N Carson St (CARSON CITY) Carson City, NV 89706

      • Transformco

        2125 Oddie Blvd (WASHOE) Sparks, NV 89431

      • Transformco

        2120 Idaho St (ELKO) Elko, NV 89801

      • Transformco

        350 Glendale Ave STE 100 (WASHOE) Sparks, NV 89431

      Headquarters
      5407 Trillium Blvd Ste B120, Hoffman Estates, IL 60192-3413
      BBB File Opened:
      1/28/2020
      Years in Business:
      137
      Business Started:
      1/1/1887
      Date of New Ownership:
      2/11/2019
      Business Incorporated:
      8/2/2019
      Accredited Since:
      12/1/1926
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Transform Holdco, LLC
      • Sears Duct Cleaning
      • Sears Home Services
      • Sears Product Repair
      • Sears
      • National Claims Center
      • Sears Merchandise Group
      • Sears Auto Repair
      • Sears Driving School
      • Sears Home Central
      • Sears Catalog
      • Sears Dental Center
      • Sears Home Protection Plan
      • Sears Appliance Select
      • Sears Auto Center
      • Sears Roebuck
      • Sears Service Center
      • Transform Home Improvements
      • Sears Department Store
      • Sears Service Unit
      • Sears Home Central Heating & Installation
      • Sears Watch & Jewelry Service Center
      • Sears Optical
      • Sears Garage Doors
      • K-Mart
      • Sears HomeTown Stores
      • Sears Hearing Aid Center
      • Sears Carpet & Upholstery Care
      • Sears Carpet Cleaning Services
      Contact Information

      Customer Contact

      • Mr. Steven Ward, Manager of Sales and Service
      Additional Contact Information

      Customer Complaints

      7,483 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Dates of Service: 3/26, 3/30, and 4/8.Service Request: Two door sensors on my fridge went out and the unit stopped cooling. Sears Home Services were to come out and identify the issue, replace the sensors, and perform a maintenance cleaning on the unit.What Actually Happened: On 3/26, a technician arrived and identified the issue. He damaged the wall of the fridge trying to remove the sensor. He ordered new sensors and scheduled a follow up appointment for 3/30. On 3/30, a technician arrived and found that the sensors ordered were incorrect and ordered new sensors and another follow up appointment for 4/8. However, the technician never actually scheduled an appointment for 4/8. The sensor arrived in the mail but no technician showed. Finally, while researching documents and receipts for this report, I discovered that I had signed something saying that the damage the technician caused was actually preexisting (though he was the one who caused the damage).Complaint: Sears Home Services failed to complete the repair; they didn't perform the maintenance cleaning that was part of what I was billed for; the first technician that came to our home lied about damaging the fridge. I acknowledge however that it is my responsibility to read documents before signing them. However, it also needs to be put out there that the technician tried (and succeeded) to get me to sign to something that was false.Ideally, I will receive a partial refund to account for the ******************** that were not rendered. As far as the damage to the fridge, I consider that my responsibility since I signed the form saying that it was preexisting.
      Read More

      Customer Reviews

      981 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Heather C

      1 star

      04/22/2024

      I placed an order on March 31, 2024 online through kmart.com. I received an email confirming shipment with arrival on April 15. It did not arrive. I've tried calling customer service which only refers me back online. Messages to seller go unanswered. Tracking link on confirmation email is not live. It's an exercise in frustration.

      Local BBB

      BBB of Chicago & Northern Illinois

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