Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
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  Transformco

  17550 Halsted St Homewood, IL 60430-2006

  
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  Transformco

  1235 Worcester St Natick, MA 01760-1512

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  Transformco

  2306 N Salisbury Blvd (WICOMICO) Salisbury, MD 21801

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  Transformco

  200 Kent Lndg (QUEEN ANNE'S) Stevensville, MD 21666

Review Details

• Review fromKristofer T

  Date: 07/09/2025

  1 star
  Wow, how can these crooks stay in business. Using them through my home warranty company. The give a 9 hour window to show and first 2 appointments were canceled at the 8 hour 45 minute ***** The second time the automatically scheduled the next day, we were unavailable and rescheduled for the following day. They showed up!!! Now scheduled for tomorrow, There is terrible communication to get to sears, no number to dispatch, everything is centralized. Will see if they show tomorrow?

• Review fromSandy R

  Date: 07/09/2025

  1 star
  I have sent a letter explaining my unhappiness with Sears repair ***** I am going to ask my attorney to get in touch with the ***** of labor because this has to do with an employee not doing his job correctly the first time causing me to pay out of pocket for parts that should have been replaced the first time instead of waiting until the third visit to fix the same problem (which was dryer not coming on) which was resolved by a second *********** please respond within one week otherwise I will ask my Attorney to get in touch with your business. I am directly this letter to BBB and the Sears repairs because i got a response via email stating that they would not be reimbursing me for the parts which could have been avoided the first time while my master plan was still in effect back in April 2025. thanks, *****

• Review fromBarbara N

  Date: 07/08/2025

  1 star
  HORRIBLE NEVER ON TIME NO INFO WHEN WILL BE HERE WAIT ALL DAY DAY NO PAY AND STILL NOT HERE. DO NOT FIX WHAT IS BROKREN ANOTHER DAY WITHOUT PAY FOR THEM TO COME BACK 2 WEEKS LATER. TOTAL 1 MONTH NO AC. HAVE 83 YEAR OLD IN HOTEL @ 150 A DAY AND SEARS COULD GIVE 2 CRAPPERS ABOUT ME. JOB INTERVIEW MISSED BECAUSE OF OVER SCHEDULING, *** TODAY TOTAL OF 12 HOURS WAITING STILL NO SHOW. HORRIBLE!!! HORRIBLE SERVICE. DO NOT USE

• Review fromShelia C

  Date: 07/08/2025

  1 star
  First waited for 3 weeks to have my AC fixed. 3 days prior I kept receiving confirmations and I did agree several times. The morning of I had a window from 8:00 a.m. to 5:00 p.m. Around 3:30 I called to check because I haven't heard anything and was told that I was canceled but my home warranty had to tell me that not Sears. Did not contact me it's Day 3 nothing. Not able to contact anyone no one takes responsibility, the worst.

• Review fromBelinda C

  Date: 07/08/2025

  1 star
  If I could leave a zero star review, I would. We made the mistake of buying the warranty at the suggestion of a repairman who came to work on the freezer part of our refrigerator. (Makes me wonder if he got a kickback.) We have had the same experience as many of those who already left reviews. Company did fine the first few months. I think this was to draw you in more and create a false sense of having a good warranty. However, when we kept having problems with the freezer not freezing then the refrigerator starting to fail in keeping things cold, we got the runaround. They would schedule appt then cancel via text on the day of appt. Message was always the same - technician is not available. They did this 5 times from May 6 to June 30. They stretch it out with rescheduled appts so they can continue to get the monthly payments. When you call & you are lucky enough to get a person, you get the runaround. No supervisor available to help. When my husband asked them to authorize payment of a new refrigerator, they said they could not do that until technician says refrigerator is not repairable. Husband asked how that could be done when technician never shows up. We finally had to buy a new refrigerator. I called to cancel warranty & was told we would have to pay $229 to cancel. This was for the discount we had received in the beginning and parts for which they had parts. It was cheaper to let them charge another months payment. I did cancel the auto renew. We cancelled warranty and will be filing suit in small claims court to try and recover most of the money we spent on this WORTHLESS appliance warranty. Our advice is DO NOT BUY THIS WARRANTY!!! IT IS A BIG RIP OFF!!!!!

• Review fromIsela F

  Date: 07/07/2025

  1 star
  BBB, why are you letting this company be accredited by you? They are a scam!! And it's making you look TERRIBLE. My parents have been without a fridge for over 2 months! Each time a "technician" is supposed to go over to look at the fridge it gets cancelled and rescheduled because 1) the "parts have not arrived or 2) the technician is unavailable. How can the parts be unavailable if NO ONE has ever come to look at the fridge. My heart breaks because its 2 elderly people without a fridge having to throw food away and going to the grocery store daily on a fixed budget. And since they are elderly, they don't understand AI and getting on a computer to contact Sears. No wonder Sears is going out of business. They don't care about their products or about human decency. They just keep giving them the run around. I've tried to help them but I keep getting the same run around from this company. It's just such a sad and frustrating situation.

• Review fromHELEN T

  Date: 07/04/2025

  1 star
  ******************. Please be aware!! They came for a service call for my stove, charged me 140 dollars and never followed through for me to proceed with the work order. After many hours of trying to get in touch with anyone other than a bot, customer service attempted to send me three more technicians in 3 days one who stood me up . I lost three days of work because each tech demanded another $140 when **************** was supposed to tell them that there is no additional diagnostic charge. Absolutely horrible company who will scam you. I basically lost $140 and three days of work. I would never recommend this company to anybody.

• Review fromRosario C

  Date: 07/04/2025

  1 star
  ABSOLUTE ** HORRIBLE, NIGHTMARISH, FRUSTRATING, UNBELIEVABLE, UNPROFESSIONAL COMPANY AND EXPERIENCE!I have been without a refrigerator since 6/14/25 and its now 7/4/25. I had a tech come out on 6/14/25 evaluated the problem and the tech ordered parts. Mind you I have received the parts at my home and informed numerous Sears employees via phone call that the parts were delivered to my home. Repair appointments have been cancelled and rescheduled NUMEROUS times by their AI system not me. Techs have been no shows to appointments twice now. On one appointment after calling I was told tech said customer was unavailable; how is that when I didnt received a call, text, or email. Just like other reviews its impossible to get through to a live person. So I escalated by sending an email on 7/1/25. Later on7/1/25 ****** from Sears Executive offices reached out gave apologies and that shes escalated my situation and will have someone in warranty **** assigned to get my situation resolved and that my case has been made a priority. On 7/2/25 I then get a call from Roadian B. from warranty **** and she confirmed that my case is now a priority. Roadian confirmed with repair and dispatch that my latest appointment on 7/3/25 I would have a tech come out mid morning. On 7/3/25 I checked status and called numerous times and was told I am still on schedule and 1 stop away. Called ****** and she was supposed to have Roadian call me. No more calls from anyone at Sears. I was 1 stop away all day 7/3/25, literally I checked status at 9pm and was still 1 stop away. Today 7/4/25 I receive text message and email from Sears stating they noticed that my service request date already passed and a link to do what AGAIN you guessed it RESCHEDULE not by my choice. By this point Sears should just let me have the parts I can call someone else to repair my refrigerator and Sears pay the labor cost of another company. Ridiculous!

• Review fromMarilyn T

  Date: 07/03/2025

  1 star
  I have been without my fridge since June 6. The first (and only) Sears technician came on June 12, diagnosed the problem, ordered the parts needed, and collected over $1,000 from me for the parts and repair. JUNE 12. I was scheduled for the completion of the repairs on June 16, June 19, June 26, and July 3. FOUR APPOINTMENTS SET AND CONFIRMED. FOUR APPOINTMENTS CANCELLED BY SEARS AND RESCHEDULED WITHOUT ANY REASON. And there is no way to get to a LIVE PERSON to address the situation. I cannot believe that A&E/Sears is so unreliable. My fridge is still not repaired, though the parts are sitting in my garage just waiting for the service to come through.I have tried every gambit I can come up with to get the technician to come, and every time am disappointed at the last minute when Sears cancels and reschedules. I was given no paperwork - told that I would get the invoice when the repair was completed. No reason to doubt Sears, right?Now that they have my money up front, I can't really call another service either. I am trapped.I lied on a call and said I was going to order parts, but I was simply transferred to someone in ***** who GUARANTEED that I was their priority for today. I tried the same ploy again after the cancellation and said that if the repairs weren't done today I wanted a full refund of my money. The girl simply said, "Sorry. All we can do is schedule appointments."I will NEVER rely on anything remotely associated with Sears again. This has caused so much loss of food, so much expense for bags of ice, and so much frustration!Sent from ******* ******

• Review fromLucas M

  Date: 07/02/2025

  1 star
  Transformco (Sears/*****) should just call it quits already!!!! They clearly don't care to keep the brand alive.... Tried to call ********* for order help since it was suggested on the website for accessibility.... Well it just tells you to go to ************************** to manage your order then it hangs up on you... There is never any customer service representatives when you call.... It's like they have no one ever working to help and to be compliant for people with disabilities for accessibility, you would think they would have at least a few people to help....but NO? I personally don't have a disability but they have to be compliant with certain laws to provide accomodations....they clearly don't care so believe what you may but this company is completely lost.....and gone...