Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Department Stores

Transformco

Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transformco has 2986 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Transformco

      5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

      BBB accredited business seal
    • Transformco

      1005 Commerce Ct (LAKE) Buffalo Grove, IL 60089

      BBB accredited business seal
    • Transformco

      5500 Buckeystown Pike Ste 700 (FREDERICK) Frederick, MD 21703

    • Transformco

      7900 Governor Ritchie Hwy (ANNE ARUNDEL) Glen Burnie, MD 21061

    • Transformco

      5760 Wabash Ave (BALTIMORE (CITY)) Baltimore, MD 21215

    Customer Review Ratings

    1.04/5 stars

    Average of 1,342 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromPhillip D

      Date: 07/30/2025

      1 star
      I sat in my house for 4 days waiting Sears protect to come fix my dishwasher and they never showed up. The worst part they didnt cancel to the very of the day. My advice is to not waste your money on terrible product like Sears home protection.
    • Review fromSteven D

      Date: 07/25/2025

      1 star
      I called Sears Home Services to repair my dryer. It was impossible to talk to a human representative. The **** chat limits what you can ask and was not helpful. I finally made an appointment. The repairman said I needed a very expensive part, which I paid for, and he ordered. I waited all afternoon for my next scheduled appointment. They sent an **** text cancelling. I have an expensive part but no resolution. I have never encountered such horrible service from a large corporation. You cannot talk to a real person. I feel as if I am being ripped off and am unsure if this is a legitimate organization. They send text messages, but I cannot respond as I use a flip phone. I cannot understand how this company can be approved by the BBB. There are many similar complaints on the web. I am expecting the repairman tomorrow afternoon but have my doubts that anyone will show.If a company wants to use AI they should have a system that answers real questions, not a limited menu. This is incredibly frustrating and expensive (about 600 dollars so far) and unresolved. I do not feel that this company cares about me as a customer. The contrast with service from other major companies is *****. I worry that this will never get resolved. I should get a discount for their failure to keep appointments and inability to respond to customer needs. I would never, ever consider purchasing a product from, recommending, or doing business with Sears again.
    • Review fromGregory P

      Date: 07/23/2025

      1 star
      We had a freezer stop working. A technician came to diagnose and fix problem. He strongly encouraged buying the protect home warranty package. We purchased the 12-appliance package and were told we could pick any appliance to be added. We still had to pay almost $400 to repair the freezer. In less than 2 months the same issue happened again. When we called, they told us that upright freezers are not covered. Each department we called told us something different and sent us to a different department. We were eventually told we would have to pay full price for the same repair, parts, and service call. We would never, ever recommend this company based on our experience.
    • Review fromVanessa D

      Date: 07/22/2025

      1 star
      Please do not get Sears warrenty I purchase I fridge from Sears in 2015 not knowing there was a manufacture defects with that model. Was never informed by Sears. Within 5 months the fridge broke down. Called Sears and it only then I found out about the defect. I was offered to now purchase ******** from the very company that sold me a defective product. Since then the fridge has broken down several times. Sears refused to give me a replacement fridge. Either I encounter difficulty getting a replacement part or the repair person never shows up. Even we they do show up, Im told the replacement part should arrive it didnt.
    • Review fromAriel F

      Date: 07/17/2025

      1 star
      After 20 plus years of paying Sears for two protection agreements for central air units, most recently $1500/year, to remain compliant and trying to get them to come for the yearly maintenance, they did not show up and provided no notice, waited to reschedule, the tech that came did not do the check up correctly. When we called the department, they agreed and said we needed to have it done correctly. Another wait, and today was the scheduled day. After multiple emails and texts confirming, again they texted that they are not coming. I requested a refund for the agreement and they are prorating it to $124.
    • Review fromYvonne W

      Date: 07/17/2025

      1 star
      Its been a month and my washer is still not fixed. They didnt tell me that I needed to contact them when the part got to my house. They told me the part was back ordered I looked online. It was readily available. They told me I could look for a cancellation online seems to me that would be their job. I think a month for a washer repair is outlandish. if I could give no stars, I would.
    • Review fromFelicia D

      Date: 07/17/2025

      1 star
      i was trying to order the part tht goes on the bottom of the airconditioner hose that atteches to the back of the portable ac unit and the sold me the wrong part twice and said the second time they said they were 100% sure it was the right part and for the second time it was the wrong part now i have to return both parts for a refund instead of telling me theyjust dont have it.. it is bad customer and i just want people to be aware of this relations
    • Review fromDale T

      Date: 07/12/2025

      1 star
      Had an Appointment for June 30, 2025 to repair a refrigerator. Tech re-scheduled to July 10, 2025, wihout any notification. Did not show up on July 10, and had to reschedule to July 28, 2025. This is ******************** to a paid service!
    • Review fromSandy R

      Date: 07/09/2025

      1 star
      I have sent a letter explaining my unhappiness with Sears repair ***** I am going to ask my attorney to get in touch with the ***** of labor because this has to do with an employee not doing his job correctly the first time causing me to pay out of pocket for parts that should have been replaced the first time instead of waiting until the third visit to fix the same problem (which was dryer not coming on) which was resolved by a second *********** please respond within one week otherwise I will ask my Attorney to get in touch with your business. I am directly this letter to BBB and the Sears repairs because i got a response via email stating that they would not be reimbursing me for the parts which could have been avoided the first time while my master plan was still in effect back in April 2025. thanks, *****
    • Review fromBarbara N

      Date: 07/08/2025

      1 star
      HORRIBLE NEVER ON TIME NO INFO WHEN WILL BE HERE WAIT ALL DAY DAY NO PAY AND STILL NOT HERE. DO NOT FIX WHAT IS BROKREN ANOTHER DAY WITHOUT PAY FOR THEM TO COME BACK 2 WEEKS LATER. TOTAL 1 MONTH NO AC. HAVE 83 YEAR OLD IN HOTEL @ 150 A DAY AND SEARS COULD GIVE 2 CRAPPERS ABOUT ME. JOB INTERVIEW MISSED BECAUSE OF OVER SCHEDULING, *** TODAY TOTAL OF 12 HOURS WAITING STILL NO SHOW. HORRIBLE!!! HORRIBLE SERVICE. DO NOT USE

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.