Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made this transaction on 02/17/2023 which was an order of 2 units of Apple MacBook Pro 16 inch M2 1TB laptops at $3,500 each which totaled $7,437.86 with tax. I requested a return for these laptops and *** provided me with a shipping label for each laptop. I dropped off both of these laptops on 02/24/2023. Some time passes and I eventually receive a refund but only totaling the cost of 1 laptop. So I called ABT and let them know that I only received a refund for 1 even though I sent back both. They explained that 1 of the return parcels were still stuck in transit according to the tracking so they go ahead and start an investigation with **** *** completes their investigation and deems the package lost and a claim was then available to ABT for the declared amount of the package. *** explains that they are waiting for documents to finalize the claim with ABT so they can be paid. I later contacted *** once again to find that *** had provided the documentation to be paid and a check was now sent to them. I contact *** next and they tell me that *** only paid out a percentage of the claim and didnt provide them enough money to reimburse me. I then contacted *** and they refuted this information by confirming that upon the creation of the return label, the declared amount of the package was $1,000 vs the $3,500 which the unit was worth. This was the amount which *** put down into the insurance when creating the return label for me. Its not my responsibility that *** declared the wrong amount upon the creation of the label. *** attempted to contact *** concerning these discrepancies and they have refused to answer my questions as well as refusing to refund me with the excuse that they dont want to pay $2,500 out of their own pockets to reimburse me even though theyve already taken the claim amount from **** This is illegal and is effectively insurance fraud. I want proper assistance and care in this situation.

  

  Business Response

  Date: 04/26/2023

  Our processing and fraud investigation departments are investigating as they believe this claim may be fraudulent.

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19968752
  
  I am rejecting this response because:

  I have provided all the evidence to corroborate my claim. You can contact *** yourselves for information on the package being lost and the claim which you guys were given. Its all there.
  

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/06/2023

  It is our feeling that this claim is not legitimate.

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19968752
  
  I am rejecting this response because:

  Your feelings mean nothing because the facts are here. I've spoken with your own representatives concerning this. I've provided documents directly from **** You can call *** yourselves and they will tell you the same things. You can even go on the *** website and input the claim number: 4717107001A and the account number: ****** to see the claim, or simply look up the tracking number: 1Z5281869090982677. This is all information easily attainable which verifies everything I have said. I believe you know that already though. What you are doing is illegal and taking advantage of your customers. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new refrigerator on 12/29/2022. The Feezer door was damaged and I requested the door replacement or $300 (based on our research of the same refrigerator sold by another vendor as open item). After waiting for about two months they called and set up the appointment in another 3 weeks. When they came on 3/24/2023 to replace the door, they finally check the color which ended up to be black instead of white. Later that day I received the new invoice from them that contained wording that I need black door (seriously!?) and my signature was purged. Called today and they told me maybe getting the door on the April 7th with further date for installation. I just want to be done (so ************* $300) with it as I can't time off work to accommodate Abt schedule.

  

  Business Response

  Date: 03/29/2023

  I'm very sorry we received the wrong color door.  I spoke to the cusotmer today, who decided he'd rather have a damage allowance than wait for another door.  We are crediting him back per his request.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  At this time I would like to confirm that my credit card account showing pending the agreed with Abt damage allowance.

  Thanks to ************************* (sorry if I mispronounced the name of the person) who called me, understood my issues, and discussed my options.

   

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5th March 2023, I had placed an order on abt.com for the item "Apple MacBook Pro 14" Space Grey Laptop Touch ID Apple M2 Pro Chip 16GB Unified RAM 512GB SSD (Early 2023)" which was supposed to be delivered on 8th March 2023 to my shipping address in *****************, ** but instead the order was delayed and then delivered to some third party address in **************, ** on 15th March 2023. When I contacted the store regarding the issue, they denied to help and refund me and told me that they can't do anything in this case and that I should contact **** *** told me that a claim can only be started by the shipper (in this case the seller) and they also confirmed me that the delivery was meant for **************, ** rather than *****************, ** on the shipping label. So this is clearly the seller's fault and they haven't shipped to the correct shipping address that I had given at the time of order placement. The tracking number for the order is 1Z5281864272474582.

  

  Business Response

  Date: 03/17/2023

  I have attached the proof of delivery from UPS.  It is our belief that this is a fraudulent complaint.

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19613917
  
  I am rejecting this response because: The sign on the *** is not mine, and I was home all day on 8th March 2023 and there was no delivery that day, nor any *** truck pulled up. There is no sign of the package at my house or near my vicinity.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ABT electronics, I am very disappointed in the refrigerator I purchased because I bought a floor model Refrigerator which was delivered on Jan 26. It hasn't been even 2 months and the refrigerator is giving me issues. The ice dispenser and water dispenser have not been working since the delivery. When it was delivered they told me it takes a day or two. Then today I had a service done on the refrigerator and he said there was something wrong with the unit and he would be ordering new parts. Before I had purchased the refrigerator I had asked the sales person if there was anything wrong with the unit. He just told us it was a return and there was nothing wrong with the unit. I don't understand why *** would not include the refrigerator had a problem in the beginning. It should not have been sold if there was problems with the refrigerator. It has been approximately 45 days since receiving the refrigerator. The serviceman said that there was something wrong with the unit because the water was not coming. I did not have any issues with my previous refrigerator not having problems with the water filtration and ice dispenser. I do not understand why when the refrigerator was initially delivered why the water filter wasn't checked. I am very disappointed in the merchandise I received. I don't know why it was not disclosed the unit was not functioning well and why when the refrigerator was delivered they did not check everything was working. I invested a lot of money in the refrigerator and did not invest money in a non-functional refrigerator. I don't know how many more problems the refrigerator will cause in the future because the serviceman said it was too early to cause troubles. I would either like a refund or new unit because it is already giving problems within 45 days of purchase. I don't understand why the refrigerator was not checked it is fully functional and it was the responsibility of the salesperson to inform us. He told us it was in perfect condition.

  

  Business Response

  Date: 03/11/2023

  I am sorry for the issues with ***************** ice and water.  We have ordered the parts and expect to be back next week to complete the repair.  We would never knowingly sell a product that wasn't working properly.  If we are unable to repair the unit we will take it back and give full purchase price towards an exchange or refund.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Thermadore stove from Abt Electronics about one year ago and it has been defective in a way that you cannot turn the oven and the burners in the same time. I called the company about three months ago and they send their technician. The technician said he will need to order some parts in order to fix the problem, it took them two and 1/2 months to get the parts and the technician came in yesterday March 9th 2023. The technician installed the parts but I smelled gas right then even though all the k**** are closed. I informed the technician right away that I smell gas and its strong. The technician said it is safe. Do not worry about that its OK to use and he left .the gas odor did not go away. I called the company the very same day and I did not use the stove because I was very scared, the company send another technician today March 10 year 2023 the technician today has confirmed that there is a gas leak even with all the k**** are turned off. The technician said this is dangerous to use and it is a liability and that I lost complete function of the stove. the technician could not fix a problem and he said he will try to find out which parts might be needed but hes not sure of the problem will be ever fixed because he cant figure the root of the problem . I called the company and I called the manager of the company. His name is **** and he stated nothing he can do for me except wait with no function as long as it takes for any parts to come and hes not even sure if they are really going to fix a problem and they are expecting me to wait around all this time with no function. No cooking at all or if I wanted to take liability go ahead and take the liability thats what he Said.I am requesting to get a new same specifications stove immediately, because I am not going to take liability and turn the stove thats leaking gas and catches a whole house in a fire and I cannot wait around without a functioning stove. I have attached that ticket from the technician today and the report which has all the information of my Thermadore stove and his report confirming my story stating that it is leaking gas and its dangerous to use.

  

  Business Response

  Date: 03/10/2023

  I spoke to the customer, who was aware at the time of writing this complaint that we were receiving his parts on Monday and coming out to complete repair on Tuesday (complaint states that we didn't give him a date).  I am sorry for the issues with his range, and of course take a leak very seriously.  I advised him that if we were unable to repair the unit on Tuesday that it would be replaced.

• Initial Complaint

  Date:03/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8 ABT sent a technician to fix a recurring problem with a portable Whirlpool dishwasher...the upper sprayer arm stopped spinning. The technician told me to shut the electricity and when I emerged from the basement he said he knows the problem. A diverter valve. He stated that he was surprised that the former technicians didn't get this. I had approximately 4 visits prior to this. I then got a call from a ***************************** who said warranty is voided because of ***** droppings. I said I've never had roaches ever but ********* yelled and said he had pictures of droppings (not roaches). I told him those were breadcrumbs etc from the toaster oven above it. He switched me to Mark who was equally rude and said warranty is voided. Also the technician took other pictures of the kitchen unbeknownst to me that have nothing to do with the dishwasher while I was in the bsmt shutting the electricity. off. I wish the technician had the courage to show me the issue rather than having **************. I am not going to recommend ABT to anyone anymore because of their service ***** P.S. the 4 previous technicians themselves were nice. They never stated that bugs were present. Also on the 1st visit when the washer was app. 1 and 1/2 mos. old they took out a dirty filter I didn't know that I manually had to do since the instructions it came with didn't mention it. I asked the service **** to show me where it is shown in the instructions but they never replied. The service ***** mgmt is rude to the customer and doesn't listen or believe them. Customers should be forwarded about technicians taking pictures of other parts of their house without permission.

  

  Business Response

  Date: 03/10/2023

  Customer conveniently left out many details.  First, this is their third portable dishwasher, we have exchanged for them twice.  Secondly, prior service calls found that the filters and spray arms in the dishwasher were clogged with food and debris from misuse.  Thirdly, in addition to the droppings mentioned, there is rotting food and other debris all over the area and my technicians are not comfortable working in an unsafe/unhealthy environment.  We are refunding the purchase price of the extended warranty as we will not be able to service the cusotmer.  

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19561869
  
  I am rejecting this response because:   ABT has come out around 10 times previously with no complaint.   This  includes a refrigerator  that I purchased and exchanged.  The original  dishwasher was exchanged for a GE that I didn't like because of the basket configuration  not because it didn't work.   I  never had a ***** and the only "rotting " food is some cut onions and peppers I keep on  Styrofoam tray.  I told ***** that I bought two major appliances and will not be purchasing any.   He said he wouldn't sell me any.  I am having Whirlpool come out to fix the dishwasher because the second arm doesn't revolve.   The time ABT is talking about was a filter that you have to remove manually to clean. I have examined the manual they had included and the only thing that is mentioned is that some models come with self cleaning filters.   I asked service  to point out where in the paper instructions that came with the washer does it mention how to clean.  ABT didn't respond to the request.  The picture of the dishwasher door is of food crumbs from the toaster oven above it as I keep the door partially open.
    3
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a **** dollar monitor to give to my son for his 21 birthday. Purchased the end of August for his birthday in January. Bought early do to sale and also purched tv at same time. His birthday came around opened monitor got everything hooked up turned it on and there was a Crack in the corner of the screen. Not the outer screen but the inner lcd. Called support and was told nothing could be done as any damage must be reported in the first 48 hours. Explained the box was never opened till that day and they said nothing can be done. So I have a **** dollar paperweight.

  

  Business Response

  Date: 03/09/2023

  In the order confirmation email sent to every customer, we state that damage must be reported within 24 hours so that we have recourse with the shipper.  In addition, we have a 30 day return policy.  The customer called in far beyond both, which is why our rep responded in the manner he did.  That aside, I was able to come to an agreement to take the unit back and refund the customer.

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $845 worth of Thrustmaster products, order number ABT140346488 nearly 1.5 months ago. The items were financed and I have already been making payments on the items that I do not yet have. **************** told me many different stories during the first couple weeks that do not appear to have been accurate. The parts are special order and ***************************** advised me the items would ship the week of the 02/20. As of this date my items have not shipped. After emailing ********************* on the 20th to find out if this ship date would still be honored I did not even receive a response. Thrustmaster told me the products are in stock and they can ship them the same day I order. Thrustmaster also told me Abt Electronics should not be selling products that they do not have in stock. I dont want to cancel my order. I only want Abt Electronics and ********************* to not ghost me and get my order to me. I dont understand why ABT would ignore their customers like they have me. Abts customer service seems to place the blame on me for ordering from them. Abt customer service even told me maybe I should have ordered directly from Thrustmaster instead of them. I do not know why a company as large as ABT would treat their customers this way. I would not recommend anyone order products from Abt. They obviously do not care at all about their customers.

  

  Business Response

  Date: 03/08/2023

  I am sorry for the delay.  These products are special order (and designated as such on our website) and ship directly from the vendor.  I am not sure why Thrustmaster would make a statement about our stock status when the product ships from them or a distributor.  The last peice of the customers order was finally fulfilled by the vendor on 3/2.

  Again, I am very sorry for the delay.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased ************* range 10/28/2021 , costing $5,167.11. Our salesperson ******************************* called two weeks after delivery and I informed her that the oven was cooking at a much higher temperature than appropriate. I told her I would continue to cook with it and monitor temperature. After recognizing that oven temperature was completely wrong, I contacted ABT service department. I asked for someone to calibrate the oven. The technician that came Told me that the oven did not have the capability of being calibrated. The technician told me in order to fix the oven they would have to break all the seals and gaskets on the stove in order to replace the thermostat. I did not follow up with the repair immediately because I was concerned that they would end up breaking my stove top in order to fix the oven which I needed to use daily. I was also concerned that they would scratch the unit in the process. After speaking to a manager in the appliance repair, I was told that their technicians were professionals and they would not scratch the unit and if they did, that they would replace anything that they scratched. Upon repairs and dismantling, the unit has been scratched everywhere. The thermostat was exchanged. The igniter was exchanged. The oven indicator light was exchanged. in the process the entire unit was scratched from back to front and the inside of the oven panels have been scratched dented and bent in order to get to the screws to dismantle the oven. They also broke a s**** off in the stove top which left me with only three burners and no oven for an extended amount of time. They have spent 10 months scheduling and rescheduling appointments. Weve had 15 in-house appointments with no resolutions, only further damaging the unit. ************* Was able to calibrate the temperature of the oven in one visit that took four hours. They have replaced and refurbished 80% of this range leaving it completely scratched. I was told today, it would take 5 more visit

  

  Business Response

  Date: 02/16/2023

  I am sorry for the issues with the range and the subsequent scratches on multiple calls to address them.  Our service manager has spoken with the customer and we will make one more attempt to replace the damaged parts.  If that is not succsessful, we will exchange the range for a new one.  He has also sent the customer a gift card for the inconvenience.

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19404375
  
  I am rejecting this response because:
  We were without a functioning oven from November 2021 until January 3rd 2023; Two Thanksgivings, Two Christmas, every other holiday, 408+ days without a functioning oven. The technician  also broke burner, leaving only three burners in addition to broken oven just prior to Thanksgiving 2022.  Weve endured 15 in house appointments and at least 10 last minute cancellation appointments without resolution only furthering damage to the unit. 
  Had the technician calibrated the oven as I had asked, a years worth of dismantling could have been avoided. I have attached the document from Unique Appliance Repair. 
  
  $250 gift card is beyond insulting. 
  We would like full refund, we do not want to have any further service people from ABT in our home again. They are condescending, incompetent, disrespectful and a giant waste of our time. 
  
  Sincerely,
  ******************* & ***************************;
  *******************

  

  Business Response

  Date: 02/24/2023

  I spoke to the customer yesterday and offered to exchange or return the range for a full refund.  She chose the latter.

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/23, I went to shop for a Refrigerator and a stove for my mother at ***. This is a present from me to her, she is remodeling her kitchen. Once my mother made the selection on what she liked I looked for a sales consultant. ****** runged me up for a new refrigerator and stove and gave me a 5% discount and agreed that on February 11th the new appliances will be delivered. On 1/20/23, I was inforned by ****** via email that the new refrigirator was rung up for the price of the floor model and I had to pay the difference of $712.62. If not, I would not get my delivery because the system will automatically cancel it. I was at worked so I did not call right away. I checked my receipt and nowhere on my receipt did it say floor model. I even went online to check the item number for floor model refrigirator and it's a completely different number. I called *** to speak to a manager regarding the situation and the customer service agent over phone said, they will look into it and call me back. If the sales consultant rung me up and was a different price how is this my fault? ****** called me back and informed me that the manager told her they would sell me the refrigerator at cost which was I believe she said $3,100 roughly. I asked again to speak to the manager and she stated that she has to handle the situation. I told her the manager needs to speak to me about this. I received a call from Cal, stating he is the store manager. He said "I can't sell you the refrigirator for what they charged you because we can't loose money". I informed him that I purchased 2 new appliances and the associate rung them up and I paid for those appliances. Money has been taken from my card for the 2 new appliances. He then said to split the difference from what they charged me to meet in the middle. It seems as the manager is trying to negotiate with me on the appliances I purchase and now technically own. Once transaction is over and money is issued the items now belong to me. I told him if I would have taken the items that day and picked them up in merchandise pick up he would not have been calling me to negotiate prices. I now felt like my appliances, which I purchased and paid for in full were being held hostage. I now had to negotiate the release of my appliances that once again paid in full, and waiting for them to be delived. He asked what I wanted to happen. I explained to him that I made a purchase for new appliances and the sales associate rung up the new appliances. I then paid for the appliances and if a mistake was made by the selling associate this is now not my problem. The sales associate rung up the appliances then looked at the receipt and handed it to me. I left the store and was never stopped or informed by the associate that a mistake was done while there. I informed him that I want my new appliances that I purchased (fully paid) to be delivered as we agreed when the sale was made. The store manager informed me that he would think about it and call me the next day 1/21/23 after he would speak with the vendor. With this said again I felt like my new appliances that I have paid for were being held hostage because I would not negotiate with him. The store manager called me Cal 2 days later 1/22/23 and informed me that they will make an exception and will release my new appliances and be delivered on the agreed date. At this point I had checked the *** website, once the manager Cal did not call me on 1/21/22 I did go to their website and noticed the refrigirator flood model was not available. I believe they are scamming me and are trying to deliver me the floor model instead of the new refrigerator I have purchased and paid in full. I noticed that the floor model was no longer available on the *** website.I spoke to the store manager regarding this and he informed that I will be receiving new appliances in their manufacture boxes.I am extremely disappointed and concern with this entire situation. I was being forced to negotiate the release of my paid in full appliances.I now am concerned that the refrigirator that will be delivered will be the floor model and not a new refrigerator that I paid for. If this occurs *** will be committing fraud by delivering used appliances and not the new appliances I have paid for in full. I want my new appliances delivered and do not want *** to try and attempt to deliver me used (floor model) appliances and then cancel my transaction if I refuse the appliances because they are not in the manufacturer boxes and new as the manager stated they would be.

  

  Business Response

  Date: 02/03/2023

  I apologize for the confusion.  The sales associate (who is new) made a mistake and didn't initially realize the unit on the floor was a floor model for sale and charged the cusotmer that price for a new unit.  She and our manager reached out to the customer to explain what had happened and try to correct the mistake.  In the end it was agreed to send the new unit at the floor model price.  The cusotmer will receive brand new units.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18877502
  
  I just want to make sure we get both appliances delivered in the original packaging and we are able to inspect the packaging. Once we okay both boxes the delivery team can remove the packaging and can be put inside my mother's home. 

   

  I just do not want to get a delivery of unpackedged items and there is a chance you will be giving me the floor models for both items refrigerator and stove.

   

  As a customer your business  made me feel like I was at fault and honestly I wasn't and did not need to be treated the way I did. 

   

  All I asked is what I requested above. The delivery is 2/11/23 and want to be delivered brand new appliances in the box and then once we inspect them the packaging can  be delived inside the home. 

   

  I wanted to involve BBB because I did not believe the manager named Cal and the way he spoke to me over the phone he made me think he would try to give me the floor models.

   

  I am a paying customer and I should be treated like any other paying customer and should have never felt harassed over the phone. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/08/2023

  We will gladly keep the units in their boxes until you come out and inspect.  Again, I'm sorry for the initial error and subsequent call.

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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