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Business Profile

Heating and Air Conditioning

Kustom Heating and Cooling of Chicagoland Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

5/5 stars

Average of 127 Customer Reviews

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Review Details

  • Review fromGisela Z

    Date: 07/29/2024

    5 stars
    **** gave our furnace and AC an excellent service. He provided detailed explanation on what the preventative maintenances required and even took the time to allow our small barking dogs to get used to him. He did a thorough cleaning of our unit and was friendly and thoughtful of my parents being at home. Very professional, good mannered and friendly service as it is custom for Kustom!

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/30/2024

    ******, thank you for the 5-star review and the compliments on the service you received. We appreciate your business.
  • Review fromRodney S

    Date: 07/09/2024

    5 stars
    A+ service, on time and completed a new furnace and heat pump air conditioner in just over 4 hours!. Very efficient and neat. Highly recommend!

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/12/2024

    ******, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business and look forward to seeing you soon! Thank you!
  • Review fromThomas S

    Date: 07/02/2024

    5 stars
    Total satisfaction. The repairman responded in a very timely fashion. He was very knowledgeable and found the problem and fixed it. And then he explained what to do to avoid the problem in the future. The service was very reasonably priced.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/03/2024

    ******, thank you for the 5-star review and the compliments on the service you received. We appreciate your business.
  • Review fromJohn D

    Date: 06/24/2024

    5 stars
    Just got our AC repaired by the most kind soul who showed up on time, worked in the heat until he found the problem - which was not a common one, fixed it, and charged a very fair price for his work and time.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/03/2024

    ****, thank you for the 5-star review and the kind words about ****. We are so happy that we exceeded your expectations. Thank you for your business.
  • Review fromJohn V.

    Date: 05/23/2024

    5 stars
    I just had my 6 month checkup for my furnace - AC unit. Kustom's technician, ****, was very business like, thorough, and organized. He explained all he had done very well and I am confident that our unit will be in fine tune.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/03/2024

    ****, thank you for the 5-star review and continued business. We greatly appreciate it here at Kustom!!
  • Review fromTracy H

    Date: 05/22/2024

    5 stars
    I have been very happy with the service and the prices. The customer service departments have both been exceptionally friendly and helpful.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/03/2024

    *****, thank you so much for the 5- star review and the great compliments on our team at Kustom. We try our best to exceed customer expectations. We Greatly appreciate your business.
  • Review fromGlen S

    Date: 05/21/2024

    5 stars
    Great job by **** on my annual A/C tune-up/maintenance! As always, I am very satisfied with the service.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/03/2024

    ****, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business over the years and look forward to seeing you soon! Thank you!
  • Review fromLynn D

    Date: 05/21/2024

    5 stars
    Excellent service from first contact to schedule, on time arrival, knowledgeable tech, explained all details, cleaned up everything, scheduled my fall service and I had detailed emailed receipt and summary. Thanks for exceeding my expectations.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 07/03/2024

    ****, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business over the years and look forward to seeing you soon! Thank you!
  • Review fromDonnie O

    Date: 04/19/2024

    5 stars
    The best service. I have used a number and Heating and AC companies. Kustom Heating and Cooling surpasses all of them. They are one of the few remaining companies that actually care about their customers.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 04/22/2024

    ******, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business over the years and look forward to seeing you soon! Thank you!
  • Review fromDebra A

    Date: 04/11/2024

    5 stars
    Terrific service. Professional installation, clean, polite and very knowledgeable. I am very happy with the work done.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 04/17/2024

    *****, thank you for the 5-star review and the compliments on the service you received. We appreciate your business and look forward to seeing you soon.

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