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Business Profile

Heating and Air Conditioning

Kustom Heating and Cooling of Chicagoland Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

5/5 stars

Average of 90 Customer Reviews

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Review Details

  • Review fromCARL S

    Date: 12/14/2023

    5 stars
    A young man named ****************** from Kustom Heating and Cooling of ***** was here for my winter check-up. He was fast, checked and cleaned **************. I am very happy with this Service and all of the communications. Thank You CBS.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 12/21/2023

    ****, thank you so much for the 5-star review and the great compliments on our team at Kustom. We try our best to exceed customer expectations. We greatly appreciate your business.
  • Review fromJohn L

    Date: 12/04/2023

    5 stars
    All was good, the technician did a good job, was polite

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 12/15/2023

    ****, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business over the years and look forward to seeing you soon! Thank you!
  • Review fromjames p

    Date: 11/30/2023

    5 stars
    ************ of Kustom Heating gave excellent service . Communication was excellent .

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 12/01/2023

    *****, thank you for the 5-star review and the ********** about *****. We are so happy that we exceeded your expectations. Thank you for your business.
  • Review fromMartha Y

    Date: 11/13/2023

    5 stars
    Kustom Heating and Cooling are the best! Have had nothing but great service, communication, and products from this company!

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 11/14/2023

    ******, thank you for the 5-star review and the compliments on the service you received. We appreciate your business.
  • Review fromMatt L

    Date: 11/04/2023

    5 stars
    Our heat went out 2 days after turning our furnace on. Called Kustom Heating & Air around 3:00. The receptionist on the phone couldn’t have been nicer. I was told someone would be at our house between 4:00-6:00. At 4:15 I received a text with a picture of technician Eric W. is on his way. Eric was GREAT. Very professional tidy and explained everything. Eric put booties on even after I told him he didn’t have too. Eric got our furnace working. HIGHLY RECOMMEND Kustom Heating & Air.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 11/14/2023

    ****, thank you so much for the 5-star review and the great compliments on our team at Kustom. We try our best to exceed customer expectations. We greatly appreciate your business.
  • Review fromDiana E

    Date: 11/03/2023

    5 stars
    Always wonderful customer service. The maintenance is topnotch. I had to change my appointment several times and it was not a problem.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 11/14/2023

    *****, thank you so much for the 5-star review and the great compliments on our team at Kustom. We try our best to exceed customer expectations. We greatly appreciate your business.
  • Review fromRobert O

    Date: 10/27/2023

    5 stars
    The repairman was fast, efficient and knowledgeable. I would use this company again.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 10/30/2023

    ******, thank you for the 5-star review and kind words. We greatly appreciate it here at Kustom!!
  • Review fromJoe M

    Date: 10/26/2023

    5 stars
    We've used Kustom Cooling for several years. They are professional and knowledgeable and very easy to work with. We highly recommend them.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 10/27/2023

    ***, thank you so much for the 5-star review and the great compliments on our team at Kustom. We try our best to exceed customer expectations. We greatly appreciate your business.
  • Review fromTimothy R

    Date: 10/20/2023

    5 stars
    ******* was our technicianvery professional and all around good guywe have the service plan and are very happy we signed up for it

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 10/30/2023

    *******, thank you so much for the 5-star review and the great compliments on our team at Kustom. We try our best to exceed customer expectations. We greatly appreciate your business.
  • Review fromPat P

    Date: 10/10/2023

    5 stars
    ********** was very professional and very experienced in immediately finding and fixing the problem. Very pleasant and very accommodating.

    Kustom Heating and Cooling of Chicagoland Inc

    Date: 10/11/2023

    ***, thank you so much for the 5-star review and the great compliments on our team at Kustom. We try our best to exceed customer expectations. We greatly appreciate your business.

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