Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 57 Customer Reviews
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Review fromVanessa P
Date: 05/03/2023
1 starSon un grupo de engaadores y pillos. Se valen de la necesidad de los mas desventajados. LLevo mas de seis meses pagando una "poliza" de la cual no tengo ninguna informacion para procesar una reclamacion. Cuando por fin me muevo para cancelarla una antiptica empleada me atiende y no me quier dar la informacion para poder cancelar la cuenta. Y es ah que me entero que PayLinK Direct es solo la cara *** engao porque es otra compaia la que maneja los pagos. Cuando llamo a la todavia MAS GROSERA compaia (que no se su nombre) Se niegan a cancelar los pagos hasta que les envie una "carta de Cancelacion". Como si furan una compaia seria y respetable que no se vale de engaos para conseguir victimas. Yo no firme ninguna poliza con ustedes. Lo que realmente buscan detras de esto es hacer mas DIFICIL el proceso de cancelacion. Una vez confirman mi identidad, TIENEN QUE "CANCELAR", PUNTO. No mas excusas y no les voy a permitir que me sigan ROBANDO dinero.(If you want to know what I really said TRANSLATE IT) You are a bunch of deceivers. They use the need of the most disadvantaged. When I finally move to cancel it, an unpleasant employee attends my call and don't to give me the information that I need, in order to cancel. I find out that PayLinK Direct is just the face of the deception because my agreement was NOT with them. And I have to call the even RUDEEST Company (that I don't know the name) to "cancel". I was that they will not cancel the payments if I don't send them a "Cancellation letter". As if they were a serious and respectable company that does not use tricks to get victims. What they really seek behind this is to make the cancellation process more DIFFICULT. Know that I did not MAKE any contract with you. I just authorized a transaction trusting in your goodwill. And you ARE NOT THE ***** OF MY BANK CARD INFORMATION. I want to "CANCEL" end of subject. I don't want to see any other charges at my account.
PayLink Direct
Date: 05/15/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on November 7, 2022, you purchased a vehicle service contract from Interstate Auto Protection, a third-party marketer selling policies on behalf of ****** ****************** (******). Subsequently, our records indicate you contacted PayLink on May 3, 2023 to cancel your policy. Billing was suspended at that time, and you were referred to ****** to complete the cancellation process. Furthermore, our records indicate that your vehicle service contract was cancelled on May 3, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. For any further questions, please contact ****** directly at ************ for assistance. Thank you.Review fromBrian T
Date: 04/07/2023
1 starI shouldve done me research before dealing with these people a $3140 mistake never againPayLink Direct
Date: 04/27/2023
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on April 8, 2021, you purchased a vehicle service contract from *** Auto Protection, a third-party marketer selling vehicle service contracts on behalf of ****** *************************** (******). In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they have been attempting to contact you regarding your policy but have been unable to reach you. ****** requests that you contact them directly at ************* for assistance. Thank you.Review fromJulia H
Date: 03/14/2023
1 starMy mother was fooled into a fake service plan, which never even sent her an agreement so she had no account number or any valid information. This company, PayLink, has been charging her $123 for the past 3 months. I called them to demand they cancel her account and stop charging her credit card, and the company rep said she couldn't help me as we have to cancel through the company that sold the contract. It's a vicious circle and my mother was victimized by these scammers who prey on the elderly.PayLink Direct
Date: 03/27/2023
****************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mothers vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on October 12, 2022, your mother purchased a vehicle service contract from Endurance Direct (Endurance). Furthermore, our records indicate that chargebacks were filed for the four (4) payments collected. Since no further payments were made or collected, your mothers vehicle service contract was cancelled on March 15, 2023. Accordingly, no further payments have been or will be collected from her by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to outside collections.In an attempt to further assist you, PayLink forwarded the contents of your review to Endurance. It is our understanding from Endurance that that have been attempting to contact you regarding your review but have been unable to reach you. For any further questions, please contact Endurance directly at ************* for assistance. Thank you.Review fromColleen r
Date: 02/21/2023
1 starSame CEO as Olive.com- what a shocker. 5 stars for ripping people off. You need a class action lawsuit across the board.Review fromVellecca D
Date: 02/13/2023
1 starI called to cancel my service in which I did not agree to in the first place. The customer service representative was very rude, yelling at me, told me to hush & insisted on me giving him detailed information on my warranty. It is ridiculous a customer service representative cant process a simple cancellation request in a professional manner.PayLink Direct
Date: 02/23/2023
Hello ********, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 18, 2023, you purchased a vehicle service contract from ********************************* (USAPS). At the time of sale, a down payment of $109.00 was collected directly by USAPS.Furthermore, our records indicate that your vehicle service contract was cancelled on February 13, 2023 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your account was cancelled per your request. USAPS has also indicated that they are processing a full refund of the down payment of $109.00 via check to you. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromJulie D
Date: 02/01/2023
1 starOur warranty ran out and being that we currently only have one vehicle, we thought it would be a good idea to purchase an extended warranty just in case. Long story short, I finally decided it wasnt worth it and wanted to cancel it. I called 3x the first two times, I was argued with to the point that I hung up and they did nothing. The third time, I was argued with for a full hour, during this time I was called names, put on hold, degraded, and just yelled at. He refused to cancel my policy until he finally got sick of arguing with me. Finally he cancelled it and said, congrats, youve successfully thrown away a grand, any questions? If they fight this hard for me to not cancel, how hard you think theyll fight to not have to pay when I actually do have a claim? It shouldnt have been that difficult to cancel. They shouldnt have been childish by calling me names and degrading me. Im glad I cancelled. Also, if you need to cancel, theres instructions in the back of your booklet.PayLink Direct
Date: 02/06/2023
Hello Julie, thank you for bringing your situation to our attention.
PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.
Our records indicate that on February 28, 2022, you purchased a vehicle service contract from US Automotive Protection Services (“USAPS”).
Furthermore, our records indicate that your vehicle service contract was cancelled on January 23, 2023. Accordingly, no further payments have been or will be collected from you by PayLink.
In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that your coverage was cancelled when you spoke to their agent. Per USAPS, an email was to you with the cancellation form to fill out, which is needed to calculate any refund that may be due to you. USAPS has indicated that they are not yet in receipt of your cancellation paperwork.
For any further questions, please contact USAPS directly at (888)503-0724 for assistance. Thank you.Review fromMari L
Date: 01/18/2023
1 starIf there were negative stars this is what I would give this shady, fraudulent, illegal company. I am contacting the **** Attorney General and I will be proceeding with legal actions.PayLink Direct
Date: 01/26/2023
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your daughter-in-laws vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that your daughter-in-law purchased a vehicle service contract from ********************** **** (USAPS). In response to your review and emails, PayLink has removed the auto-debit payment method on file for your daughter-in-laws account. Furthermore, our records indicate that your daughter-in-laws vehicle service contract was cancelled on January 24, 2023. Accordingly, no further payments have been or will be collected from her by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that they cancelled your daughter-in-laws policy and issued a refund of $386.16 to her address on file. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromJean S
Date: 01/14/2023
1 starHopefully karma will catch up to companies that prey on the elderly. My 86 year old mother thought she had to pay this official looking bill for her ****** after getting out of another service contract from car shield. Leave these poor vulnerable people alone! Obviously since we have taken over her finances, her $149.42 monthly bill will not be paid. The website to cancel is a joke and the lack of people to answer the phone was not a surprise.PayLink Direct
Date: 01/19/2023
Hello ****, Thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mothers vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 17, 2022, your mother purchased a vehicle service contract from Endurance Direct (Endurance). Furthermore, our records indicate that your mothers vehicle service contract was cancelled on January 18, 2023 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Endurance. It is our understanding from Endurance that they cancelled your mothers policy and that a full refund of the down payment is being processed, which will be issued via check. For any further questions, please contact Endurance directly at ************ for assistance. Thank you.Review fromAustin W.
Date: 01/11/2023
1 starJust paid second to last payment. I had a sudden issue with my transmission which is why I had started a coverage plan with them in the first place. The total was around $1800 which is 1/3 of what I've paid for coverage. When the autoshop contacted them they turned down helping with anything. The company is a scam that will find any way to turn down assistance but will happily take your money.PayLink Direct
Date: 01/12/2023
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, the approval of claims, or anything else related to the vehicle or home service contract itself. Our records indicate that on January 9, 2021, you purchased a vehicle service contract from ********************************* (USAPS), a third-party marketer selling vehicle service contracts on behalf of ******************** (Royal). Furthermore, our records indicate your policy is still active in our system.In an attempt to further assist you, PayLink forwarded the contents of your review to Royal, the company that reviews and approves all valid claims. It is our understanding from Royal that *********** facility indicated that a transmission oil cooler and engine oil filter adapter were needed for the repair. Per Royal, neither of these components are covered parts under your policy; therefore, the claim was not started. For any further questions regarding your claim, please contact Royal directly at ************* for assistance. For other inquiries, please contact USAPS directly at *************. Thank you.Review fromKelly E
Date: 12/21/2022
1 starMy 83 year old mother's bank account is being charged for a 3200$ vehicle protection plan. She does not even drive! I have sent messages through your customer service email to no avail...Biggest scam ever!PayLink Direct
Date: 01/04/2023
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mothers vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 21, 2021, you contacted PayLink via email regarding your mothers vehicle service contract with ************************ a third party marketer selling vehicle service contracts on behalf of ****** ************** Services (******). The PayLink agent advised you that since you were not an account holder for the policy, we needed either a copy of the ***** of ******** paperwork for your mother or to receive verbal authorization from your mother prior to providing account information or making changes to her account. This was PayLinks only contact with you or your mother prior to this review. In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they have been attempting to contact your mother regarding her policy but have been unable to reach her. For any further questions, please contact ****** directly at ************* for assistance. Thank you.
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