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Business Profile

Payment Processing Services

PayLink Direct
BBB Accredited BusinessA+Rated by BBB
Visit Website(800) 839-7940Write a Review

About

Important information

  • Additional Info:
    Please note that PayLink Direct is a billing and payment processing center for vehicle and home service contracts. It does not sell, administer, or pay claims for vehicle or home service contracts and is not a party to vehicle or home service contracts.
    If your complaint is regarding the sale of the service contract, cancellation and/ or refund of the service contract, please contact the service contract Sales Agent or Dealer for assistance.
    If your complaint is regarding any product or claim issues, please contact the service contract Coverage Administrator for assistance.
    Contact information for the service contract Sales Agent, Dealer or Coverage Administrator is available by calling (800) 839-7940, emailing [email protected], or logging into www.mypaylinkdirect.com. Hours are Monday through Friday 8:30a to 5:00p CST.

Overview

PayLink Direct

222 S Riverside Plz Ste 950

Chicago, IL 60606-5828

View Service Area
See Hours
Operating Hours
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
Closed
Closed

Find a Location

PayLink Direct has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    PayLink Direct is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    PayLink Direct provides payment plans for consumers purchasing vehicle or home service contracts. 

    BBB Accredited Since: 9/1/2008

    Years in Business: 20

    Products and Services

    Home Service Contracts, Payment Plans, Vehicle Service Contracts

    Photos and Videos

    Business Details

    Local BBB:
    BBB of Chicago & Northern Illinois
    BBB File Opened:
    10/17/2006
    Business Started:
    3/1/2006
    Business Started Locally:
    3/1/2006
    Business Incorporated:
    3/15/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Names:
    Warranty Finance
    Warranty Finance, LLC
    Warranty Finance, LLC- WFC
    PayLink Payment Plans, LLC
    Related Businesses:
    Omnisure Group, LLC
    Business Management:
    Ms. Rebecca Howard, CEO
    Mr. Kevin Hovis, Vice President
    Ms. Ellyn Robinson, Legal Counsel

    Additional Contact Information

    Principal Contacts
    Ms. Rebecca Howard, CEO
    Ms. Ellyn Robinson, Legal Counsel
    Customer Contacts
    Ms. Christina Perry, Compliance Specialist
    Fax numbers
    Primary Fax: (312) 261-4888
    Additional Websites
    paylinkdirect.com
    Social Media

    Additional Information

    Business Categories
    Payment Processing Services, Financial Services, Insurance Broker

    Latest Reviews

    • Kristin K

      "Absolutely horrible. My husband signed up with them and was told they'd cancel the other plan with another company but when when we went to compare plans this plan is 3x time more money and has 3x less benefits ans coverage." ... Read full review

    • Matthew G

      "I am absolutely disgusted with how PayLink Direct handled this. I purchased my vehicle approximately four years ago, and completely unbeknownst to me, PayLink Direct began taking $189." ... Read full review

    • Chase C

      "Great product and great customer service. Everyone has always been friendly and helpful."

    View all Reviews

    Frequently asked questions about PayLink Direct

    • Is PayLink Direct BBB Accredited?

      Yes, PayLink Direct has been a BBB Accredited Business since September 1, 2008.

    • What is the BBB rating of PayLink Direct?

      PayLink Direct has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

    • How many complaints does PayLink Direct have on BBB?

      PayLink Direct has 43 complaints filed with BBB in the last 3 years, 9 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of PayLink Direct.

    • How many customer reviews does PayLink Direct have on BBB?

      PayLink Direct has 30 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of PayLink Direct.

    • How do I file a complaint against PayLink Direct?

      You can file a complaint against PayLink Direct on BBB.

    • Where is PayLink Direct located?

      PayLink Direct is headquartered at 222 S Riverside Plz Ste 950, Chicago, IL 60606-5828.

    • What does PayLink Direct do?

      The BBB Business Profile for PayLink Direct describes the business as follows: PayLink Direct provides payment plans for consumers purchasing vehicle or home service contracts. Business category: Payment Processing Services.

    • How long has PayLink Direct been in business?

      PayLink Direct has been in business for 20 years, since 2006.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.