Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJeanne W
Date: 07/13/2025
1 starZero Stars...As stated in numerous reviews, PayLink Direct is problematic, to say the least. Facing the same issue of erroneous billing for 2 months. The next step is to file a complaint with the ******** ****
PayLink Direct
Date: 07/22/2025
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale of, cancellation of, or anything else related to the vehicle service contract itself. Our records indicate that on June 2, 2025, you purchased a vehicle service contract from Direct ******************** (Direct Auto). Furthermore, our records indicate that your vehicle service contract was cancelled on July 17, 2025 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Direct Auto. It is our understanding from Direct Auto that they spoke to you in response to this review. Per Direct Auto, they explained to you that the bill you received from PayLink was part of the payment plan for the vehicle service contract you purchased from their office. Direct Auto has indicated that they cancelled your vehicle service contract and that you are not responsible for any payments of any kind in connection with the contract. For any further questions, please contact Direct Auto directly at ************* for assistance. Thank you.Review fromLauren C
Date: 07/07/2025
1 starIf I could leave no stars I would. They deceived me when first talking to them. They said the warranty was just an installment charge. They lied is was a monthly payment. I decided to cancel after veining deceived and they just completely ignore that request from me. They continue to send me bills via email. They still send me things in the mail constantly. They call me constantly. I have told several people I want to cancel and they refuse. Honestly theyre boarding harassment to me at this point. STAY AWAY !!!! Seems like just complete fraud. Definitely got duped as a new first time home owner and they took advantage. They said they were the warranty coverage for the previous owner and I have found out since this is a lie. Just all around scam honestly.PayLink Direct
Date: 07/17/2025
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on January 6, 2025, you purchased a home service contract (************) from *********************** (***). Furthermore, our records indicate that a chargeback was received for your payment of $389.89 that was collected on May 6, 2025. Since no further payments were received or collected, the *** Contract was cancelled effective July 6, 2025. Accordingly, no further payments have been or will be collected from you by PayLink.Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. On July 7, 2025, you contacted our office to cancel the *** Contract, at which time you were referred to *** to assist you. Our records indicate that this was the only time that you contacted our office. In an attempt to further assist you, PayLink forwarded the contents of your review to ***. It is our understanding from *** that you contacted their office on January 6, 2025 to purchase the coverage, authorized the down payment as well as the twelve (12) monthly installment payments, and were provided with your coverage documents via mail that outlined all the details for the *** Contract. Per ***, you next contacted their office on May 21, 2025 regarding the chargeback and the status of your account. *** has indicated that you stated that you wished to cancel because you misunderstood the payment structure, could not afford the *** Contract, and already had coverage. Per ***, they offered during that call to defer the payment that was due and to call you the next month to discuss the future of your coverage, to which you agreed. It is also our understanding from *** that they contacted you on June 16, 2025 to discuss your coverage. Per ***, you indicated you did not wish to keep your coverage active, so they initiated the cancellation procedure. The cancellation of the *** Contract became effective at the end of the current month of coverage, with a cancellation date of July 6, 2025. Per *** request, refunds of $389.89 and $30.59 were issued by PayLink to your card on file on July 14, 2025. Together with the funds credited to you in response to the chargeback dispute, a total refund of $810.37 has been issued to you.For any further questions, please contact *** directly at ************* for assistance. Thank you.Review fromTessa Z
Date: 06/17/2025
1 starI never ordered or authorized Paylink direct for any services or coverage. Paylink has been charging my credit card. I tried to call Paylink Direct to resolve this issue with out success. Paylink Direct sent me a letter of cancelation and charging me $445.86 past due for something I never ordered.PayLink Direct
Date: 06/23/2025
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the vehicle service contract, or anything else related to the vehicle service contract itself. Our records indicate that on December 14, 2024, you purchased a vehicle service contract from ************************************* (*****). Furthermore, our records indicate that on June 10, 2025, our office received notice of chargeback disputes being filed, which resulted in the March 2025, April 2025, and May 2025 payments being refunded to the card on file. Since no further payments were received or collected, your vehicle service contract was cancelled on June 11, 2025. Accordingly, no further payments have been or will be collected from you by PayLink, and nothing is owed by you to PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. In an attempt to further assist you, PayLink forwarded the contents of your review to *****. It is our understanding from ***** that you contacted their office to purchase coverage for your vehicle on December 14, 2024. Per USAPS, at that time you authorized them to collect the down payment that day as well as to have the twenty-four (24) monthly payments collected automatically from the card on file by PayLink beginning January 14, 2025. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromKaren H
Date: 05/22/2025
1 starIm filing a complaint against pay link for misrepresenting their product as well as not canceling when called multiple times. They continue to send bills even after cancellation has been given with a cancellation number. And as far as how many stars I would give it -5. we filed a dispute with ******** so that they wouldnt stop doing auto pay.PayLink Direct
Date: 05/28/2025
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle and home service contracts. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale of, cancellation of, or anything else related to the vehicle and home service contracts themselves. Our records indicate that on February 7, 2025, you purchased a vehicle service contract from ************************************* and a home service contract from *************************** (collectively *****). Furthermore, our records indicate that your vehicle and home service contracts were cancelled on May 2, 2025. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to *****. It is our understanding from ***** that you called their office to enroll in both auto and home coverage on February 7, 2025. Per USAPS, beginning on April 30, 2025, your daughter called their office several times requesting cancellation. Their records show that your daughter initially expressed concerns about the legitimacy of your coverages, claiming you did not make those purchases. ***** then reviewed the original sales call and confirmed that you had purchased those coverages, of which your daughter was informed. Your daughter then requested that the service contracts still be cancelled. ***** has indicated that on May 2, 2025, their office processed the cancellations without requiring additional documentation. Per USAPS, they are in the process of issuing refunds for both your vehicle and home service contracts in the amounts of $205.10 and $234.12, for a total refund of $439.22. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromScott K
Date: 05/07/2025
1 starThey are a very convincing scam operation, sent me a very convincing letter (looked like it came direct from the manufacturer) prompting me to extend the factory warranty on a car I had just bought. After a month I realize my card is being charged to PayLink (like, what's that?). After another month, I receive a similar but less convincing letter from another rival scam artist. I then call the dealership and realize PayLink is charging me for something I had already bought from the dealership when I bought the car. I then check the PayLink website and find my policy number has no online account connected with it. I then call the customer service department, talk to a **** get transferred to another **** who tells me I have to mail them a hard-copy letter requesting they cancel my account (like, they can't do this over the phone? or with an email?). So I'm certainly cancelling this account. But my next big question is: How does PayLink get an A+ rating from BBB if their service ***** so bad? Read the reviews... PayLink rates 1.07 on a 5-scale. Those reviews are accurate.PayLink Direct
Date: 06/16/2025
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on February 24, 2025, you purchased a vehicle service contract from ************************** (*********). Furthermore, our records indicate that your vehicle service contract was cancelled on May 7, 2025. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Integrity. It is our understanding from Integrity that they cancelled your vehicle service contract and that they are in the process of issuing a refund to you.For any further questions, please contact Integrity directly at ************* for assistance. Thank you.Review fromJonia A
Date: 04/18/2025
1 starWorse service I would NEVER REFER CUSTOMER **** NO HELP-service advisor. ******* is very rude. Been calling for two weeks in regards to my car warranty and cannot get any assistance. This is very unfortunate.PayLink Direct
Date: 05/28/2025
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale, cancellation, or reinstatement of the vehicle service contract, or anything else related to the vehicle service contract itself.Our records indicate that on January 1, 2024, you purchased a vehicle service contract from ********** **** Westmont (**********), a third-party dealership selling vehicle service contracts on behalf of *******. Our records also indicate that on December 2, 2024, the auto-debit payment method on file for your vehicle service contract was declined as were subsequent attempts. A past due notice was then issued to you on December 6, 2024 alerting you that payment was needed to avoid cancellation. Our office also texted, emailed, and left voicemails for you regarding the past due payment. Since no further payments were received or collected, the account was cancelled in our billing system on January 1, 2025. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. Furthermore, our records indicate that you next contacted our office on April 4, 2025 to ask if your billing account was still active. You were informed that it had been cancelled and were referred to AutoNation and *******, the sales agent and administrator respectively and companies responsible for approving reinstatements of cancelled accounts, regarding your inquiry to reinstate your account. Our records indicate you next contacted our office on April 18, 2025 and April 21, 2025 regarding your account, wherein you were referred to AutoNation to assist you. On April 22, 2025, ********** contacted our office and stated that your account was approved for reinstatement as of that date. Per AutoNation, they informed you that you needed to bring your account current and that you agreed to do so. On April 29, 2025, you contacted our office regarding the amount that was due to reinstate your account. You were advised of the total amount that was needed to reinstate your account, which included the payments due for December 2024, January 2025, February 2025, March 2025, and April 2025. Our records do not indicate that we received any further payments from you. For any further inquiries, please contact AutoNation at ************* or Veritas at ************* for assistance. Thank you.Review fromZoe P
Date: 01/17/2025
1 starIf there was a possible way to leave 0 stars I would. The whole cancellation process is so dated , why would any business in 2024 not have a business email - to be able to send documents in. Having the process required to have to physical documents to send into to them that MY time , MY gas and MY money to mail them in a physical document. When I can send a PDF. file of the cancellation/Trade-in. So that this policy can be cancelled right then and there. This business is a scam and will fraudulently charge you. The customer service was horrible and unsupportive, in no way shape or form would you need a physical copy unless this business is of government entity.PayLink Direct
Date: 01/24/2025
Hello **** thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 7, 2024, you purchased a vehicle service contract from ************************************* (*****). Furthermore, our records indicate that your vehicle service contract was cancelled on January 23, 2025 before any monthly payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to *****. It is our understanding from ***** that you called their office on January 17, 2025 stating you wished to cancel your policy, and they provided the information you needed to send them so they could process the cancellation. Per USAPS, they have cancelled and refunded the down payment of $100.00 to your credit card. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromAddisu M
Date: 11/16/2024
1 starWhen I asked to cancel the subscription, the sales agents were so rude and aggressive to me. I've never encountered anyone like them before. Somebody should shutdown this business. I mean look at the ratings. Speaks louder than words. You've to ask them for a cancellation confirmation mail because unless you ask they won't send you any. The first time I asked the customer *** said they didn't send any. I asked for confirmation number and she gave me some bogus number if asked again she couldn't ***eat. I had to be sure to avoid a charge in the next billing cycle so later that day I emailed my request again to the customer service address and I got a ***ly that says my payment was suspended. I verified in the customer account that the subscription is finally canceled.PayLink Direct
Date: 11/27/2024
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on October 15, 2024, you purchased a home service contract from Like New Home Warranty. Furthermore, our records indicate that your home service contract was cancelled on November 15, 2024 before any payments were collected by PayLink. Confirmation of the cancellation was provided to you when you emailed our office on November 15, ******* an attempt to further assist you, PayLink forwarded the contents of your review to Like New Home. It is our understanding from Like New Home that your home service contract was cancelled when you called their office and that the call is being reviewed. For any further questions, please contact Like New Home directly at ************* for assistance. Thank you.Review fromAriel N
Date: 11/05/2024
1 starI decided not to use the policy and wanted to cancel it. When I called it seemed they wanted to know why and the person was very aggressive about it. He asked me if this was a joke, he wouldnt listen to me and kept talking over me. Then spoke with a supervisor and he was just as bad. He told me his name was ****. He told me I obviously couldnt think for my self and he didnt understand why I just wanted to cancel without any explanations. I feel I dont have to explain the why. I would not get a policy with them ever and I will let the people be aware of their bad customer service.PayLink Direct
Date: 11/22/2024
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on October 14, 2024, you purchased a vehicle service contract from ********************** (MVS). Furthermore, our records indicate that your vehicle service contract was cancelled on November 6, 2024 before any payments were collected by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to MVS. *** has indicated that they cancelled your service contract after you called them to cancel on November 5, 2024, and a full refund of the down payment was issued to your card on file. Per MVS, they also sent an email confirmation to you confirming the cancellation and full refund. For any further questions, please contact MVS directly at ************* for assistance. Thank you.Review fromJason B
Date: 06/01/2024
1 starSCAM!! Paid $380 and told me it was for a year . Then they try bill my card every month. Dont let me cancel ! They laugh at you and say you cant do nothing about it. Stay awayPayLink Direct
Date: 06/07/2024
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on March 16, 2024, you purchased a home service contract from ********** Services (HHS). Our records also indicate that on May 22, 2024, the payment collected on April 16, 2024 was reversed due to a chargeback dispute. Furthermore, our records indicate that your home service contract was cancelled on June 3, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you were informed of the twelve (12) monthly payments to be collected by PayLink when you purchased your home service contract, which you verbally authorized on a recorded line. Per HHS, your policy booklet was also issued to you on March 22, 2024 that outlined your coverage and payment terms. HHS has indicated that your home service contract was cancellable by you at any time upon their receipt of a written cancel notice.It is also our understanding from HHS that you did not contact their office prior to the April payment being reversed due to the chargeback. HHS has indicated that they contacted you on May 28, 2024, May 29, 2024, and May 30, 2024 to inform you of the past due status of your home service contract due to the chargeback. Per HHS, in each instance you ended the call prior to resolving the status of your policy. HHS has indicated that your policy was cancelled due to non-payment and no refund is due. For any further questions, please contact HHS directly at ************* for assistance. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.