Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromJoel A
Date: 10/22/2023
1 starWhy I did not read these reviews before signing up with scam company called PayLinkDirect. They scammed me the same way expressed on this platform. A con salesman called and eventually I agreed to sign up and monthly payment was done over a year now. It got to a point I needed the warranty to cover my expenses the warranty supposed to cover but could not get any of their department to help me. PaylinkDirect is a total scam company without any doubt so everyone should refrain from them.
PayLink Direct
Date: 10/25/2023
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on October 28, 2022, you purchased a vehicle service contract from Atlas Express, a third-party marketers selling vehicle service contracts on behalf of Veritas Global Protection (Veritas). Our records also indicate that the September 2023 payment of $205.83 was reversed on October 17, 2023 due to a chargeback. Furthermore, our records indicate that your vehicle service contract was cancelled on October 19, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Atlas Express and Veritas. It is our understanding from Atlas Express that they last spoke to you on October 19, 2023 regarding the chargeback and the past due payment. At that time, you elected to cancel your policy, which was processed by Atlas Express the same day. Per Veritas, they spoke to you on September 12, 2023 regarding how to start a claim for your vehicle but never received a claim for repairs from *********** facility. Per Atlas Express and the terms of your policy, in order to calculate any refund due to you, either a Cancellation Form must be completed (which can be obtained at ******************************************) or a notarized Letter of Cancellation must be mailed to Veritas that details the reason for cancellation, the date of cancellation, and the cancellation mileage. For any further questions, please contact Atlas Express directly at ************* for assistance. Thank you.Review fromWilliam L
Date: 10/20/2023
1 starI have paid over an year, and went to log into my so called account and now it non existence,I feel scammed an cheated, I would like to have my money refunded fully and completely and not a prescripted response saying I am sorry!!! SCAM!!PayLink Direct
Date: 10/25/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on October 23, 2021, you purchased a vehicle service contract from Carchex LLC (Carchex). Furthermore, our records indicate that your vehicle service contract was paid in full as of September 22, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Carchex. It is our understanding from Carchex that the coverage is still active for your vehicle and can be accessed on their website via Carchex Direct.For any further questions, please contact Carchex directly at ************* for assistance. Thank you.Review fromTracy J
Date: 10/02/2023
1 starThese people prey on older adults that do not know how to verify legit business. My senior adult mother took out a ********************* Contract with *********************** for $84.71 a month effective date 7/18/22. Paylink Direct is the company deducting charges from her acct. We called to cancel the agreement and we were told that we had to show proof that the car was sold and a notarized letter. I logged on to the account to realized the "current amount due" was $84.71 but they received from her bank acct $132.17 a month. They have overcharge over a $1,000.00 plus the over-draft/late fees because they caused over draft issues on her acct. They do not deserve 1 star.PayLink Direct
Date: 10/09/2023
Hello *****, thank you for bringing your situation to our attention.PayLink is the Payment Plan Provider for your mothers service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on July 18, 2022, your mother purchased a vehicle service contract from *********************** LLC (Lariat). Furthermore, our records indicate that your mothers vehicle service contract was cancelled on September 29, 2023. Accordingly, no further payments have been or will be collected from your mother by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Lariat. It is our understanding from Lariat that your mother called their office in early September stating she was no longer able to afford her policy unless the payments were lowered. At that time, ****** reduced the overall premium amount for your mothers policy, which lowered the monthly payment of $130.17 to $84.71. Please note that some methods of payment incur a $2.00 processing fee.It is also our understanding from Lariat that they cancelled your mothers policy per her request when she contacted their office. Lariat requests, per the terms of your mothers policy, that a letter of cancellation be mailed to their office at ***************************************************************************** so that they can issue any refund that *** be due to your mother. Per Lariat, the letter does not need to be notarized, and they ask that it include the mailing address the refund check should be issued to. For any further questions, please contact Lariat directly at ************* for assistance. Thank you.Review fromSamir P
Date: 09/30/2023
1 starThis is nothing but a scam. I contacted immediately my extended car warranty and confirmed to me that I don't have anything past due, checked my bank account and indeed *********************** is up-to-date. This company is sending emails and postal letters saying I have payments that is already past due. So, don't fall into this non-sense making payments to them.PayLink Direct
Date: 10/11/2023
Hello *****, thank you for bringing your situation to our attention. PayLink is now the servicer for your vehicle service contracts payment plan. As the servicer, going forward we will be handling the processing of the monthly payments for your policy. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 24, 2022, you purchased a vehicle service contract from ************** (PMC). On September 22, 2023, PayLink issued a letter to you via email that our office would now be processing the monthly payments on your policy. Due to a timing error, PMC had not yet notified PayLink that your September payment had been paid. As a result, a past due notice was issued to your address on file when PayLink was unable to collect the September payment. PayLink has updated its records to prevent you from receiving future notices regarding this payment. We will follow up with you regarding future billing for your policy and your preferred communication preferences. For any further questions, please contact PayLink directly at ************* for assistance. Thank you.Review fromSherrie F
Date: 09/28/2023
1 starScam! They keep emailing me and sending me invoices for **************, even though the bill has been paid in full. I called PMC and they said many customers have been calling them with the same problem. Everyone just beware this place is a scam. Wish I could give them 0 stars.PayLink Direct
Date: 10/09/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is now the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, going forward we will be handling the processing of the monthly payments for your policy. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on August 21, 2021, you purchased a vehicle service contract from ************** (PMC). On September 18, 2023, PayLink issued a letter to you via email that our office would now be processing the monthly payments for your policy. Due to a timing error, PMC had not yet notified PayLink that your September payment had been paid. As a result, a past due notice was issued to your address on file when PayLink was unable to collect the payment. PayLink has updated its records to prevent you from receiving future notices regarding this payment. We will follow up with you regarding future billing for your policy and your preferred communication preferences. For any further questions, please contact PayLink directly at ************* for assistance. Thank you.Review fromLukw K
Date: 08/04/2023
5 starsI have been scammed a month worth of Paylink direct they took 160$ from me and conned their way into letting me buy from them: I bought a brand new 2022 gmc and they called through a. Third party and now my bank has flagged it as a scam and I want my money back I done spentPayLink Direct
Date: 08/11/2023
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on April 19, 2023, you purchased a vehicle service contract from ************************************ LLC (Nationwide). Furthermore, our records indicate that your vehicle service contract was cancelled on August 8, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Nationwide. It is our understanding from Nationwide that they have cancelled your policy and are in the process of issuing a refund to you. For any further questions, please contact Nationwide directly at ************* for assistance. Thank you.Review fromClayton D
Date: 08/03/2023
1 starI have purchase and paid a year and was told I'm getting refund ,and nothing as of today is been three month's!! What is going on??PayLink Direct
Date: 08/09/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on September 6, 2022, you purchased a vehicle service contract from ********************************* LLC (USAPS). Furthermore, our records indicate that your vehicle service contract was cancelled on June 2, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that a refund had not been issued to you because their office had not received the odometer statement for your vehicle. Per USAPS, they issued a refund via check to you on August 7, 2023 in the amount of $963.11. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.Review fromPatricia C
Date: 07/06/2023
1 starHow and who do I contact to get service payment for repair of my vehicle?PayLink Direct
Date: 07/12/2023
Hello ********, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. For questions regarding claims or repairs to your vehicle, please contact the coverage administrator of your vehicle service policy, ****** ************** Services (******). ****** can be reached directly at *************. You may also reach out to the insurer of your policy, *************************************** (***************). *************** can be reached directly at *************.Review fromVincent L
Date: 06/25/2023
1 starDid not fix the transmission of my ****************************** on the hook for over 2 thousand dollars Also after I canceled my policy they continued to bill me for services not rendered I would not recommend this company *************************************PayLink Direct
Date: 06/28/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 23, 2023, you purchased a vehicle service contract from *****************************, a third-party dealership selling vehicle service contracts on behalf of First Extended SVC Corp (First Extended). Furthermore, our records indicate that your April payment was refunded back to your card on file on May 9, 2023. Since no further payments were received or collected, your vehicle service contract was cancelled on June 2, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. For any further questions regarding the claim determination, please contact First Extended directly at ************* for assistance. Thank you.Review fromEduardo G
Date: 05/03/2023
1 starSigned up about a year ago, 14 withdraws and still unclear what it covers! I DEMAND A FULL REFUND FOR BEING MALICIOUSLY DECEIVEDPayLink Direct
Date: 05/08/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 31, 2022, you purchased a vehicle service contract from ********************************* (USAPS). In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that they contacted you in response to this review and explained your policy coverage, the number of payments made as well as payments remaining, and provided a copy of your policy booklet to you. Per USAPS, you have elected to keep your policy active. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.
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