Complaints
This profile includes complaints for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 60 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/15/2022 pay link started taking out ****** out of my account monthly, for the next 8 months. Wasn't noticed til July 11, 2023. Contacted bank, and put a stop to the payments. Total amount scammed *******
Business Response
Date: 07/19/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by ***********************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on October 12, 2022, ****************** purchased a vehicle service contract from Endurance Direct (Endurance), a third-party marketer selling vehicle service contracts on behalf of *************************.
Enclosed are copies of Mr. ******** Endurance Contract as well as the PayLink Payment Plan Agreement for the Endurance Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on July 11, ****. Accordingly, no further payments have been or will be collected from ***************** by PayLink.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to Endurance,the sales agent and company that handles customer cancellations and refunds. It is our understanding from Endurance that they spoke to ****************** and cancelled his policy per his request. Per Endurances request, PayLink processed refunds for the eight (8) payments collected of $188.80 each to Mr.******** **** account on file on July 13, 2023 for a full and total refund of $1,510.40.
For these reasons,we consider the matter resolved as it pertains to PayLink. Please contact Endurance should there be any further questions or concerns. Endurances contact information is as follows:
Endurance Direct
***************************************************
*************
Sincerely,
*****************************
Compliance &Contract Counsel
PayLink Direct
Enclosures.Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 2, 2022, the co owner my vehicle entered into an agreement with Paylink Vehicle Plan which was a total Scam. He was unaware that there was already a vehicle plan and agreed to and paid $295 down and $142.23 per month on the fony warantee. We had a vehicle plan which was purchase at the time the vehicle was purchased. Discussions with the dealer verified this was a total Scam. His signature on the ************* was not his. We have paid a total of ******* as of July 1, 2023 for this which I would refunded immediately. The payments have been going to Paylink ******************************************************* ** *****. The description on the credit card is Paylink Vehicle Plan ************ **Business Response
Date: 07/19/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *******************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on September 2, 2022, a vehicle service contract was purchased for *************** vehicle from Automotive Product Consultants (***), a third-party marketer selling vehicle service contracts on behalf of Portfolio. At the time of sale, a down payment of $295.00 was collected directly by ***.
Enclosed are copies of **************** *** Contract as well as the PayLink Payment Plan Agreement for the *** Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on July 12, 2023. Accordingly, no further payments have been or will be collected from ************* or any other policy holder by PayLink.
In an attempt to assist **************, PayLink forwarded the contents of your inquiry to ***, the sales agent and company that handles customer cancellations and refunds. It is our understanding from *** they issued a full refund via check to ************** in the amount of $1,717.30, which was delivered via *** to **************** address on file on July 17, 2023.
For these reasons,we consider the matter resolved as it pertains to PayLink. Please contact *** should there be any further questions or concerns. ***s contact information is as follows:
Automotive Product Consultants
*****************************************************
************, ** 63005
*************
Sincerely,
*****************************
Compliance &Contract Counsel
PayLink Direct
Enclosures.Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 03 2023 4ever home *** thru paylink direct was able to manipulate me into securing home services through their illegitimate company. The teller on the phone informed me of many things that they simply did not do. They were to send me information on the company and what they do for home owners to ensure security of said property, to which I never received. Unfortunately they were able to take my card information during this initial conversation. Once money was taken from my account, I then called to question the business on what the payment was for. And the representative firstly forget her name or was unable to tell me what it was. Secondly she started to actually try to sucker me into another payment to secure the contract however I politely declined and could tell that this was possibly a scam because the women couldn't answer questions about the services they provided or about the company itself. She kept putting me on hold and refused to give me her name. I then asked to cancel all services w the company and asked for a refund to which they told me to file a claim. After I got off the phone I saw they had taken yet another payment. In total $200Business Response
Date: 07/12/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************************, BBB Case #********. Please be advised,PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on September 30, 2022, ************************** purchased a home service contract from 4Ever Home (Policy 1), a third-party marketer selling home service contracts on behalf of EFG ****************** At the time of sale, a down payment of $100.00 was collected directly by 4Ever Home.
Furthermore, our records indicate that attempts to collect the monthly payment on and after December 30, 2022 from Mr. ************ auto-debit payment method on file for Policy 1 were not successful. A monthly bill for Policy 1 was issued to Mr. ************ address on file on January 3,2023, and past due notices were issued on January 9, 2023 and February 8, 2023.Since no further payments were received or collected, Policy 1 was cancelled on March 1, 2023, and a cancellation notice was issued on March 2, 2023 to Mr. ************ address on file. Accordingly, no further payments have been or will be collected from ************************** by PayLink for Policy 1.
Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.
In an attempt to assist **************************, PayLink forwarded the contents of your inquiry to 4Ever Home, the sales agent and company that handles customer cancellations and refunds. It is our understanding from 4Ever Home that ************************** contacted their office on June 30, 2023 to inquire about a cancellation notice he received for Policy 1. Per 4Ever Home, since Policy 1 could not be reinstated, ************************** elected to purchase a new home service contract (Policy 2). 4Ever Home has indicated that ************************** then provided his credit card information and authorized 4Ever Home to collect a down payment of $200.00 for Policy 2 as well as use the card for the monthly payments.
It is also our understanding from 4Ever Home that they cancelled Policy 2 on July 7, 2023. Per 4Ever Home, they have issued a full refund of the down payment for Policy 2 to Mr. ************ credit card on file for a total of $200.00.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact 4Ever Home should there be any further questions or concerns. 4Ever Homes contact information is as follows:
4Ever Home
************************************************************
*************
Sincerely,
*****************************
Compliance & Contract Counsel
PayLink DirectInitial Complaint
Date:07/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05/24/2023 $387.45 I was told on May 24th, 2023 that I'd be getting refunded, and have yet to receive any other communication.Financial dispute for not receiving promised services and allowing no contact on the numbers provided.They said they'd be resolving it but I've heard nothing else.20096973 original complaint idBusiness Response
Date: 07/12/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised,PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Please note that our office previously responded to a complaint from *****************, BBB Case #********. Enclosed is a copy of the BBB case file for that complaint.
In an attempt to assist ****************,PayLink forwarded the contents of your inquiry to Like New Home Warranty (Like New Home), the sales agent and company that handles customer cancellations and refunds It is our understanding from Like New Home that they are re-issuing the refund check that they previously sent to ****************** address on file.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New Home should there be any further questions or concerns. Like New Homes contact information is as follows:
Like New Home Warranty
****************************
Ste. 240
**********, ** 92626
*************
Sincerely,
*****************************
Compliance & Contract Counsel
PayLink Direct
Enclosure.Customer Answer
Date: 07/20/2023
Complaint: 20266017
I am rejecting this response because:
They said that like new home warranty was sending me a check at my address, but one, I have a new address and two, they never did and that was months ago
Sincerely,
*************************Business Response
Date: 08/04/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised,PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
In an attempt to assist ****************,PayLink forwarded the contents of your inquiry to Like New Home Warranty (Like New Home), the sales agent and company that handles customer cancellations and refunds. As of today, PayLink has yet to receive a response from Like New Home.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New Home should there be any further questions or concerns. Like New Homes contact information is as follows:
Like New Home Warranty
****************************
Ste. 240
**********, ** 92626
*************
Sincerely,
*****************************
Compliance & Contract Counsel
PayLink DirectCustomer Answer
Date: 08/07/2023
Complaint: 20266017
I am rejecting this response because:I cannot get a response from Like New Home Warranty and neither did they, and they should be able to
Sincerely,
*************************Business Response
Date: 08/10/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********.
In an attempt to assist ****************,PayLink forwarded the contents of your inquiry to Like New Home Warranty (Like New Home), the sales agent and company that handles customer cancellations and refunds. Like New Home has indicated that they are in the process of re-issuing the refund check they previously sent to **************** to her at her new address.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New Home should there be any further questions or concerns. Like New Homes contact information is as follows:
Like New Home Warranty
****************************
Ste. 240
**********, ** 92626
*************
Sincerely,
*****************************
Compliance & Contract Counsel
PayLink DirectCustomer Answer
Date: 08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paylink offered an extension of my vehicle plan but it was a scam. I have payed 3 monthly payments of $126.70 for a total amount of $380.10 that I would like refunded. They first reached out to me via phone call where they convinced me I needed the plan and I gave them my card information to make the payments.Business Response
Date: 06/13/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on February 26, 2023, ********************** purchased a vehicle service contract from Endurance Direct (Endurance), a third-party marketer selling vehicle service contracts on behalf of *************************. At the time of sale, a down payment of $126.70 was collected directly by Endurance.
Furthermore, our records also indicate that on June 6, 2023, chargeback disputes were filed for two (2) payments of $126.70 each collected for Ms. ********** policy. Since no further payments were received for Ms. ********** policy, her billing account was cancelled on June 6, 2023. Accordingly, no further payments have been or will be collected from ********************** by PayLink.
Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.
In an attempt to assist **********************, PayLink forwarded the contents of your inquiry to Endurance,the sales agent and company that handles customer cancellations and refunds. It is our understanding from Endurance that they have been attempting to contact ********************** in order to satisfactorily resolve her complaint but have been unable to reach her.
For these reasons,we consider the matter resolved as it pertains to PayLink. Please contact Endurance should there be any further questions or concerns. Endurances contact information is as follows:
Endurance Direct
***************************************************
*************
Sincerely,
*****************************
Compliance &Contract Counsel
PayLink DirectInitial Complaint
Date:05/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my contract with Paylink in December 2022 and asked for a refund. I have not received my refund yet and every time I call they tell me they will send a message to the refund department. They said I cant talk to anyone in the refund department and the only thing customer service can do is send a message.Business Response
Date: 06/05/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *****************************, BBB Case #********.Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on September 1, 2020, ******************** purchased a vehicle service contract from Legion Auto Protections Services (Legion Auto), a third-party marketer selling vehicle service contracts on behalf of ****** *************************** (******). At the time of sale, a down payment of $199.00 was collected directly by Legion Auto.
Furthermore, our records indicate that the policy was paid in full as of May 16, 2022, and Mr. ********* billing account was closed on May 30, 2022. Accordingly, no further payments have been or will be collected from ******************** by PayLink.
Please note that our office had not spoken to ******************** prior to receiving this complaint.
In an attempt to assist ********************, PayLink forwarded the contents of your inquiry to ******,the company that coordinates customer cancellations and refunds. It is our understanding from ****** that they are in the process of issuing a refund to *********************
For these reasons,we consider the matter resolved as it pertains to PayLink. Please contact ****** should there be any further questions or concerns. Palmers contact information is as follows:
****** ***************************
***************************************
*************
Sincerely,
*****************************
Compliance &Contract Counsel
PayLink Direct
Enclosures.Customer Answer
Date: 06/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will now file a complaint with ****** ******************** the company which Paylink is using. Apparently this is the company I have been calling for the refund, not Paylink.
Sincerely,
*****************************Initial Complaint
Date:05/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/20,4/20,5/20, $129.15 each charge Committed to providing a home warranty My dispute is because they never contacted me back via email or phone number and the number provided said that it wasn't in service Have not provided any assistanceBusiness Response
Date: 05/26/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case # ********. Please be advised,PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on February 3, 2023, **************** purchased a home service contract from Like New Home Warranty (Like New Home), a third-party marketer selling home service contracts on behalf of ********************* (Integrity). At the time of sale, a down payment of $175.00 was collected directly by Like New Home.
Enclosed are copies of ****************** Like New Home Contract, the PayLink Payment Plan Agreement for the Like New Home Contract, and the Welcome Letter issued to **************** by PayLink.
Furthermore, our records indicate that the policy was cancelled in our billing system on May 25, 2023. Accordingly, no further payments have been or will be collected from **************** by PayLink.
Please note that our records indicate our office has not had any communication with **************** prior to receiving this complaint. Please also note that the phone numbers listed in ****************** policy documents and in her Welcome Letter are correct and direct callers to the respective companys office.
In an attempt to assist ****************,PayLink forwarded the contents of your inquiry to Like New Home, the sales agent and company that handles customer cancellations and refunds It is our understanding from Like New Home that neither they nor Integrity have spoken to **************** since she purchased her policy. Like New Home has also indicated that they have cancelled ****************** policy and are in the process of issuing a refund to her.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New Home should there be any further questions or concerns. Like New Homes contact information is as follows:
Like New Home Warranty
****************************
Ste. 240
**********, ** 92626
*************
Sincerely,
*****************************
Compliance & Contract Counsel
PayLink Direct
Enclosures.Customer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a an extended warranty policy back in November. They refused to cover any of the work that needed to be done to my car was leave me after paying monthly pay and a $6000 bill then they cancel me in January and theyre still billing me from January till now they need to be investigated for fraud because thats thats what theyre doing to people fraud and people selling them fake policies that dont cover nothing and taking peoples money thats not right .Customer Answer
Date: 05/26/2023
Complaint: 20081710
I am rejecting this response because:
Sincerely,
*********************Initial Complaint
Date:05/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't want the corvage and I told them that when I talked to them change my card and ya'll never refund my 49 dollar's back only the 55 dollar's stop trying to steal my moneyBusiness Response
Date: 05/18/2023
Dear *** or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on April 10, 2023, ************** purchased a vehicle service contract from ***************, a third-party marketer selling vehicle service contracts on behalf of ****** ************** Services (******). At the time of sale, a down payment of $104.00 was collected directly by ***************.
Furthermore, our records indicate that the service contract was cancelled on May 15,2023 before any monthly payments were collected by PayLink.
In an attempt to assist **************, PayLink forwarded the contents of your inquiry to ******, the company that coordinates customer cancellations and refunds. It is our understanding from ****** that they issued refunds of $49.00 and $55.00 to ************** credit card on May 15, 2023, for a full and total refund of $104.00.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact ****** should there be any further questions or concerns. Palmers contact information is as follows:
****** ************** Services
********************************
************************************
*************
Sincerely,
*****************************
Compliance & Contract Counsel
PayLink DirectInitial Complaint
Date:05/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pay link sold an insurance policy for a house with appliances and workmanship that is over 40 years old. There is nothing of real value that can be covered with the policy. I feel they took advantage of a senior with scare tactics. Once we became aware of the policy on 3/23/23, we canceled the policy. Note it took over an hour to get the policy canceled as the man on the phone continued his scare tactics with my very elderly father. Pay Link continues sending invoices knowing my father will pay the invoice out of confusion. So far an additional invoice for $173.63 was paid AFTER the policy was canceled.Business Response
Date: 05/12/2023
Dear Sir or Madam:
This letter is in response to the complaint submitted by ***************************, BBB Case #********. Please be advised,PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on January 24, 2023, ****************** purchased a home service contract from Tribus Home Warranty LLC (Tribus), a third-party marketer selling home service contracts on behalf of *********************. At the time of sale,a down payment of $173.63 was collected directly by Tribus.
Our records also indicate that on March 15, 2023, ****************** contacted PayLink to remove the auto-debit payment method on file for his policy and to have a monthly invoice be issued to him. On March 16, 2023, the payment due for March was collected for Mr. ******** policy. This is the last payment on file for Mr. ******** policy.Subsequently, on March 20, 2023, an invoice was issued to Mr. ******** address on file for the April payment that was due. This is the last monthly invoice issued to ****************** by PayLink.
Subsequently, on March 24, 2023,****************** contacted our office to inquire about his coverage. At that time,****************** was referred to Tribus for more information.
Furthermore, our records indicate that the policy was cancelled in our billing system on March 24, 2023.Accordingly, no further payments have been or will be collected from ***************** by PayLink.
In an attempt to assist *****************, PayLink forwarded the contents of your inquiry to Tribus, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Tribus that ****************** called their office with his daughter on March 24, 2023 to cancel his policy, which was processed that same day. ****** has also indicated that they issued a refund via check to ***************** on May 9, 2023 in the amount of $306.59.
Furthermore, it is also our understanding from Tribus that ****************** has been added to their internal list of consumers whom they will not contact.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact ****** should there be any further questions or concerns. Tribus contact information is as follows:
Tribus Home Warranty LLC
***************************************************************************
*************
Sincerely,
*****************************
Compliance & Contract Counsel
PayLink Direct
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