Complaints
This profile includes complaints for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 78 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with someone who noted I had a warranty and that I was calling to activate my warranty back in September. I asked why I needed to pay an activation fee on this warranty and he stated that would be something to take up with my dealership. I paid the activation fee and went about my day. Turns out they had activated a SECOND warranty and started charging me $180 a month. They are refusing to refund me my money in total as they scammed me into believing I was paying an activation fee for a warranty I already had. I called and explained the situation and they refused to refund me my money other than the one that was taken out the day prior. Thats still a missing $360 they charged me and refuse to refund because its not their fault I didnt understand what I was doing. They stated my vehicle was covered during that time and they were not refunding me the money. They stated they mailed me a booklet about my coverage and payment plan and when I told them I never received that he stated it wasnt their fault. Apparently i was speaking to the only manager on duty as well *****. He also stated he didnt understand why i had two warrantys when we got on the phone originally. He then continually repeated the same goodbye speech to try and get me off the phone once it was clear they werent refunding me by money.
Business Response
Date: 12/01/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by *****************************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on September 26, 2022, ***************** purchased a vehicle service contract from *** **** Protection (*** ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $179.98 was collected directly by *** ****.
Enclosed is a copy of ****************** *** **** Contract as well as the PayLink Payment Plan Agreement for the *** **** Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on November 29, 2022. Accordingly, no further payments have been or will be collected from ****************** by PayLink.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to *** ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from *** **** that ****************** called their office on September 26, 2022. Per *** ****, when ***************** mentioned the total sales price for vehicle coverage being offered through her dealership, the *** **** agent advised that the dealerships price was high and that *** **** could offer her coverage at a lower price. *** **** has indicated that ****************** then called their office later that same day and elected to purchase coverage and provided her credit card for recurring billing for her policy.
It is also our understanding from *** **** that ****************** called their office to cancel her policy on November 28, 2022. Per *** ****,the *** **** agent provided information on cancellation to Ms. ****** as well as information regarding a pro-rated refund per the terms of her policy. *** **** has also indicated that they do not have an employee named ***** who works at their office.
It is also our understanding from *** **** that in order to resolve this matter, they have issued a refund of the down payment to ****************** credit card ending in **** on November 29, 2022 in the amount of $179.98. Per ********* request, PayLink also processed a refund on November 29, 2022 of the two (2) payments collected of $179.98 each. Therefore, a full and total refund of $539.94 has been issued to ******************.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact *** **** should there be any further questions or concerns. ********* contact information is as follows:
*** **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink DirectCustomer Answer
Date: 12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've learned this company is a complete scam. They continued to take payment every month from my checking account in return of an extended policy on my vehicle thats financed and covered through a completely different agency. I want my money back that they have taken from my account and this "policy" to be cancelled.Business Response
Date: 12/05/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by ***********************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on July 22, 2022, ************** purchased a vehicle service contract from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $216.17 was collected directly by Sky ****.
Enclosed is a copy of ************** Sky **** Contract as well as the PayLink Payment Plan Agreement for the Sky **** Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on December 2, 2022. Accordingly, no further payments have been or will be collected from ************** by PayLink.
In an attempt to assist **************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that ************* called their office to purchase a vehicle service contract on July 22,2022. At the time of sale, ************** provided his VIN, mileage for his vehicle,and payment method for the recurring payments. Per Sky ****, this was their last contact with **************.
It is our understanding from Sky **** that they have attempted to contact ************** in response to this complaint but have been unable to reach him. Per Sky ****, they have cancelled Mr. ****** policy. Sky **** has indicated that ************** needs to submit the cancellation paperwork directly to their office so that they can calculate any refunds due to him under the terms of his policy.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink DirectInitial Complaint
Date:11/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am 84 years old and I do not remember signing up for anything. I already have a vehicle under full warrantee at the dealer. I don't know what I paid already, but apparently, I gave them my credit card number. The letter says they are going to take a payment every month. I don't know how much. I think I may have paid them a big downpayment, but I don't remember. I must have given my credit card number on the phone. They must have tricked me and my family is very angry at them. They said it was a senior citizen scam.Business Response
Date: 11/22/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on September 13, 2022, **************** purchased a vehicle service contract from *****************, a third-party marketer selling vehicle service contracts on behalf of ******************** **** At the time of sale, a down payment of $495.00 was collected directly by *****************.
Enclosed are copies of Mr. ******* ***************** Contract as well as the PayLink Payment Plan Agreement for the ***************** Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on November 18, 2022. Accordingly, no further payments have been or will be collected from **************** by PayLink.
In an attempt to assist ****************, PayLink forwarded the contents of your inquiry to *****************, the sales agent and company that handles customer cancellations and refunds. It is our understanding from ***************** that they issued a refund of the down payment via the credit card on file for Mr. ******* policy on November 21, 2022 in the amount of $495.00. Furthermore, per *****************, they have also issued a refund via check #**** to **************** for the one (1) payment collected of $263.08.Therefore, a full and total refund has been issued to **************** in the amount of $758.08.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact ***************** should there be any further questions or concerns. Vehicle Assurances contact information is as follows:
*****************
3902 S. **************
******************, ** 63304
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Customer Answer
Date: 11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Paylink in full for extended warranty for my car. I need car repairs and I was told by my dealership that there is no warranty on my car. I then contacted paylink and they said that I needed to contact ************************************. Both places are scams and keep giving me different answers. I want my money back because they have scammed me!Business Response
Date: 11/21/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on October 26, 2020, **************** purchased a vehicle service contract from ************************************ (****), a third-party marketer selling vehicle service contracts on behalf of ************************* LLC. At the time of sale, a down payment of $195.00 was collected directly by ****.
Enclosed are copies of Ms. ******* **** Contract as well as the PayLink Payment Plan Agreement for the **** Contract.
Furthermore, our records indicate that Ms. ******* policy was paid in full on May 26, 2022. Accordingly, no further payments have been or will be collected from **************** by PayLink.
On October 30, 2022, **************** contacted our office requesting information regarding her policy. At that time, PayLink provided *************** with her policy information as well as **** name and contact information. This was the last contact that our office had with **************** prior to this complaint.
In an attempt to assist ****************, PayLink forwarded the contents of your inquiry to ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from **** that they issued a refund to **************** via check #***** on November 17, 2022 in the amount of $2,168.13.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact **** should there be any further questions or concerns. **** contact information is as follows:
************************************
13801 ************.
Ste. 400
****************, MD 63043
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Customer Answer
Date: 11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a scam! Had services for almost a year paying a total of ******* to them called them twice to get things fixed on my car and always would say its not covers . And told them to refund me all my money because I have never used there services and they want you to write a letter to see if you can get a refund when they was taking my money every month is ridiculous. When you take your car to the car shop and try to use Paylein direct as an extra coverage, they say that service is a scam and they dont deal with it so we paying yall money for something that is not even really real for an extended warranty on I vehicle when it covers nothing really at all only thing I want for this company to do is a refund me all my money I found a dispute with my bank and they gave my bank two months but I have to do paperwork to go back from the first time they started taking payments out of my account for this services trying to work it out with them to refund my if not to go ahead through my bank out my my back, but na too, and just to to our is sayingBusiness Response
Date: 11/10/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by *********************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on September 1, 2021, ************ purchased a vehicle service contract from Direct Vehicle Protection (Direct Vehicle), a third-party marketer selling vehicle service contracts on behalf of ****** ************** Services (******). At the time of sale,a down payment of $120.00 was collected directly by Direct Vehicle.
Furthermore, our records indicate that the policy was cancelled in our billing system on November 4, 2022. Accordingly, no further payments have been or will be collected from ************ by PayLink.
In an attempt to assist ************, PayLink forwarded the contents of your inquiry to ******, the company that coordinates customer cancellations and refunds. It is our understanding from ****** that they are in the process of issuing a refund to ************ in the amount of $687.58.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact ****** should there be any further questions or concerns. Palmers contact information is as follows:
****** ************** Services Inc.
5500 *****************.
Ste. 120
******, ** 43017
**************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink DirectInitial Complaint
Date:11/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was charged with ****** for no reason. It has your phone number listed as part of the name. When i typed in the name into a ****** search it brought me here with the same phone listed on my bank account. I do not authorize anything from your company. I would like to be reimbursed for the money that was taken from my bank account. We do not need any home warranty or auto warranty! Contact me with any questions or concerns you may have please.Business Response
Date: 11/16/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by ***********************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on June 3, 2022, **************** purchased a home service contract from Aegis Warranty Group (Aegis), a third-party marketer selling home service contracts on behalf of Lots Solutions. At the time of sale, a down payment of $195.00 was collected directly by Aegis.
Enclosed are copies of Ms. ******* Aegis Contract as well as the PayLink Payment Plan Agreement for the Aegis Contract.
Please note that billing for Ms. ******* policy was suspended while investigating her complaint.
In an attempt to assist ****************, PayLink forwarded the contents of your inquiry to Aegis, the sales agent and company that handles customer cancellations and refunds. As of today, PayLink has yet to receive a response from Aegis.
If **************** wishes to cancel her policy or inquire about any refunds due, she is encouraged to contact Aegis at the number below.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Aegis should there be any further questions or concerns. Aegis contact information is as follows:
Aegis Warranty Group
13801 ************.
Ste. ********************************************* 63043
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paylink lied about coverage, saying everything was covered, but would not cover anything I needed. Requested cancellation and was put on hold for over an hour until phone battery ran out. Sent email follow up for cancellation and never heard back and am continuing to be charged. This is a SCAMBusiness Response
Date: 11/03/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by ***************************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on June 21, 2022, ****************** purchased a vehicle service contract from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $189.47 was collected directly by Sky ****.
In an attempt to assist ******************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that they had not spoken to ****************** since the purchase date prior to this complaint and no claims have been filed on ****************** policy. Per Sky ****, they spoke to ****************** on November 3, 2022 in response to this complaint. Sky **** has indicated that ****************** has a policy for his vehicle with another company and intended the complaint to be directed at that company. Per Sky ****, ****************** has elected to keep his coverage with Sky ****.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink DirectInitial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
09/2021 paylink contacted me to sell a ********************** for a Kia *** car I had just bought that was already under factory **********************. I didnt know of paylink or how they got my number and I thought they were my Kia ********************** people when I agreed to a 1x payment of $168 thinking I was upgrading my **********************.with **** I had no clue they were an unassociated business selling a new ********************** I didnt want,ask for or need. I never signed anything, or agreed to buy a ********************** from them. Regardless they charged me $168 monthly I believe they took a total of $1600 even though I noticed the charges and asked them to stop and return my money. They did neither! I called regularly to be blown off and blamed for this Outrageous incident. They perused me, misled me, stole from me and have yet to refund any of the money they had no permission to take. They did cancel the ********************** but I need my money back. They sent me no documents, this was all over the phoneBusiness Response
Date: 10/27/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by *************************, BBB Case #********. Please be advised, PayLink Direct (PayLink) processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on September 11, 2021, ************** purchased a vehicle service contract from Sky **** Protection (Sky ****), a third-party marketer selling vehicle service contracts on behalf of **************. At the time of sale, a down payment of $168.68 was collected directly by Sky ****.
Enclosed are copies of Ms. ****** Sky **** Contract as well as the PayLink Payment Plan Agreement for the Sky **** Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on September 7, 2022. Accordingly, no further payments have been or will be collected from ************** by PayLink.
Our records also indicate that ************** called our office on October 3, 2022 regarding the completion of the cancellation process for her policy and to inquire about a refund. The PayLink agent explained that cancellations and refunds are processed by Sky **** and provided ************** with their contact information for any further questions. This was our last contact with ************** prior to this complaint.
In an attempt to assist ****************, PayLink forwarded the contents of your inquiry to Sky ****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Sky **** that ************* called their office on September 11, 2021 to purchase a vehicle service contract and provided her vehicle and billing information to activate the policy. Sky **** has also indicated that they cancelled ****************** policy per her request and issued a refund via check #****** to ************** on October 25, 2022 in the amount of $1,052.82.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Sky **** should there be any further questions or concerns. ********* contact information is as follows:
Sky **** Protection
5750 **************.
Ste. 430
******, ** 60077
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an official-looking letter in the mail stating that my home warranty was about to expire. I called asking about the benefits of renewing the warranty. I was told that my appliances were covered and that I would have access to services in my area for a flat rate. After activating my account and paying $125 on May 27th, I could never get anyone to answer the toll free phone number and the provided website wasn't real. I never received any additional information from the home warranty company after the confirmation of my "plan". My account has proceeded to have recurring payments of $185 on the 27th of each month. I attempted to cancel the account at the beginning of August and the beginning of September, but it hasn't been canceled. These payments have also increased my monthly interest charges on the card associated with the account. I would like a cancelation of this account and refund of all payments made from May 27 to September 27th.Business Response
Date: 10/21/2022
Dear Sir or Madam:
This letter is in response to the complaint submitted by ***********************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on May 27, 2022, **************** purchased a home service contract from Like New Home Warranty (Like New Home), a third-party marketer selling home service contracts on behalf of ********************** At the time of sale, a down payment of $180.00 was collected directly by Like New Home.
Enclosed are copies of Mr. ******* Like New Home Contract as well as the PayLink Payment Plan Agreement for the Like New Home Contract.
Furthermore, our records indicate that the policy was cancelled in our billing system on October 18, 2022. Accordingly, no further payments have been or will be collected from **************** by PayLink.
In an attempt to assist ****************, PayLink forwarded the contents of your inquiry to Like New Home, the sales agent and company that handles customer cancellations and refunds. It is our understanding from Like New Home that they do not have a record of **************** contacting them until October 11, 2022, after their offices had closed. Like New Home has indicated that they have attempted to contact **************** in response to this complaint have been unable to reach him.
Furthermore, it is our understanding from Like New Home that they are in the process of issuing a refund via check to **************** in the amount of $354.16.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Like New Home should there be any further questions or concerns. Like New Homes contact information is as follows:
Like New Home Warranty
2973 ***********.
Ste. 240
**********, ** 92626
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
Enclosures.Customer Answer
Date: 10/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is preying on elderly and unsuspecting individuals. Upon detailed review of my widowed; mother thats in her 70s financial records; In card ending in 5201,I have discovered that Paylink has been taking automatic debits from her bank account in the amount of $159.00 since 2017! This amounts to over $13,000 of unauthorized debits!! Plus a additional deposit!! Apparently it all began through a company called Paylink Direct; My mother is on a fixed income and did not willingly or wittingly sign up for such auto warranty coverage, and has received no documentation of agreement to these debits. I believe this company is a scam and a sham and has deliberately deceived people into believing this so-called coverage was necessary and authorized by their car dealership. I have tried to call the ***** numbers I have been able to find online, to no avail. I demand that Paylink be held accountable for this debit amount and issue a refund immediately, or legal action will ensue. Their practices of taking advantage of elderly individuals is deplorable!Business Response
Date: 10/14/2022
Dear *** or Madam:
This letter is in response to the complaint submitted by *********************, BBB Case #********. Please be advised, PayLink Direct (PayLink)processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts.
Our records indicate that on January 7, 2022, **************** purchased a vehicle service contract from ********************************* LLC (*****),a third-party marketer selling vehicle service contracts on behalf of ********************* At the time of sale, a down payment of $100.00 was collected directly by *****.
Enclosed are copies of **************** ***** Contract as well as the PayLink Payment Plan Agreement for the ***** Contract.
Please note, our records indicate that this is the only policy for **************** in our system.
Furthermore, our records indicate that the policy was cancelled in our billing system on October 11, 2022. Accordingly, no further payments have been or will be collected from **************** by PayLink.
In an attempt to assist ****************, PayLink forwarded the contents of your inquiry to *****, the sales agent and company that handles customer cancellations and refunds. It is our understanding from ***** that they issued a refund via check #**** to **************** on October 13, 2022 for a total of $1004.85.
For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact ***** should there be any further questions or concerns. ***** contact information is as follows:
********************************* LLC
100 ************
Ste. 121
**********, ** 63385
*************
Sincerely,
*****************************
Compliance & Contract Specialist
PayLink Direct
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