Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 89 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sreeramulu V

    Date: 06/03/2025

    This is a scam company and you wouldn’t know this is operated from China. Their return policy is horrible and I recommend blocking this website to save hard earned money.

  • Ann D

    Date: 05/29/2025

    I would never order from a company like this again, cheap product, poor fit, and their return policy is only 30 days and you need to pay the shipping to China, even though it supposedly came from Illinois. Also they do not allow you to return if you try them on!
    This is VERY POOR customer service!
    The shipping fee, would be close to $30!

  • Christina S

    Date: 05/28/2025

    these people should be put out of business. they are total scammers and they took weeks for them to send the shoes and then when I got them I had ordered the Pacific size. I always wear size 8 but when I got him they were too small. I never even wore them and now they're saying they're going to give me $12.43 back unless I want to send them to China for the full refund which would cost over $70 to send. I'm sick about it and I feel very robbed! this is horrible and I feel very taken advantage of. I am contacting my credit card company and disputing this charge

  • Colin C

    Date: 05/13/2025

    This business does not even deserve a star. They are scammers. What they advertised is not what you get. Way different made with a low down cheap material. They are immitations of original that does not go off well. Run for your life. Choose another company to order shoes. Can't say you were not warned.

  • Richard S

    Date: 05/11/2025

    Tried to get them to take back these shoes we bought online, women's sandals. Product came damaged and they wanted us to China which cost almost as much as the sandals. Poor customer service. DO NOT buy from the company you will regret it!!

  • Wanda S

    Date: 04/14/2025

    I wish I would have read these prior to purchase. The shoes are very small. I even ordered up a size. If I want to try to return them, it is to China. The shoe soles are made of cheap plastic. Do not order from this company.

  • Ruby P

    Date: 04/07/2025

    I ordered two pairs of shoes for my aching feet and didn’t receive them until after I filed a case with my PayPal account. The was emailed that they were reordered without charging me again. Wow but when I received them they are nothing like what was presented on website ,soft flexible sole instead hard cheap plastic. I was finally sent a return address which is to China with a 31.00 fee. Unacceptable

  • Loanne T

    Date: 03/30/2025

    Poor quality shoes, shoes do not fit well, no support for the arch. The return policy said "hassle free return" which is not true. They will not take the shoes back even if you just try it on to see how it fits. This is a scam store, do not by from them. I should have read the reviews.

  • Jennifer J

    Date: 03/18/2025

    Agree there should be a zero star option. Scam company in China. Poor quality and poor customer service. Unsure if I should donate the terrible shoes to some unlucky soul or simply throw them away. Lesson learned. Only buy from OrthoFit if you really want cheaply made, terrible quality items. Nothing about their shoes is orthotic.

  • Farimah M

    Date: 03/08/2025

    scammers
    the company is handled in a small village in china. no US numbers or address. They have Auto generated response to all e mails.
    They ask you to buy a size larger and when that fails for the customer, they want customer to pay $100 shipping fee to send the item back. They take no responsibility. The quality of their shoe is the same as buying plastic at the dollar store. The shoes come in plastic bag. no receipts, no box, no letter. PURE SCAM
    STAY AWAY FROM THIS COMPANY

OrthoFit Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.