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Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 89 Customer Reviews

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Review Details

  • Pamela W

    Date: 08/28/2025

    This company deserves nothing more than zero stars. They tout complete customer satisfaction and yet they do not listen to the customer nor do they have any intent to satisfy the customer. The shoes are shipped in plastic bags with no box and they claim that for health issues, shoes cannot be returned if they have been tried on. How does one know if they fit without trying on? This company is nothing more than a scam and should have their business license revoked immediately!

  • BettyJean P

    Date: 08/27/2025

    Complete Scam! Run and dont look back!
    1) the shoes are very cheaply made and have no support, 2) You can't return them unless you want to pay for international shipping, handling fees, and custom fees back to China!!! 3) they try to offer you a $5 coupon for future purchase with the return of the shoes.
    Complete Scam.

  • Kathie V

    Date: 08/23/2025

    Minus 10 stars actually!!
    DO NOT ORDER FROM THIS COMPANY!!!!
    CHEAP KNOCK OFF SHOES.
    YOU DON'T FIND OUT UNTIL LATER THAT THEY ARE SHIPPED FROM CHINA AND HAVE TO BE RETURNED TO CHINA!! THE COST TO RETURN IS MORE THAN THE COST OF THE SHOES!
    THEY KNOW THAT AND THEN KEEP ALL OF YOUR MONEY!!!

  • Latoya C

    Date: 08/22/2025

    Just don’t buy these shoes they do not work and they are cheap and they are a scam. You will not get your money back.

  • Christina D

    Date: 08/20/2025

    I would not use this site/company for any purchases. Items are cheaply made not good quality, sizing, incorrect, and they’re refund policy makes it impossible to return for a refund.

  • Melissa L

    Date: 08/18/2025

    Horrible shoes. Such a scam. They are plastic and knit, such bad quality.Not even 10.00 shoes and yet they were 60.00!! I wish I would have known better since I can't afford to live this much money

  • Elena N

    Date: 08/16/2025

    I wish I would have done more research about this company. I have neuropathy issues and googled shoes that would be helpful. On their website, they make it look like a legitimate company that specializes in orthopedic shoes. After I placed the order and started tracking delivery, I realized the company is based in China. it took 2 weeks to get the sandals and when I opened the plastic wrapping, they did not look at all like the photo. They are not cushioned and are very cheaply made. When I contacted them about a refund, they told me it would be best to get a 10% discount rather than return. The cost of shipping would be more than the cost of the shoes. Do not purchase from this company.

  • Naila H

    Date: 08/07/2025

    I believe this company is a scam. I ordered a pair of sandals. It took over a month for them to arrive. The sandals looked NOTHING like the picture on the website. I reviewed my order multiple times to make sure I had the correct order. Very cheap, plastic, disposable-looking sandals. The poorly applied glue could be seen all around the sole. There was nothing orthopedic about the sole - just flat plastic. I immediately asked to return them. They replied promptly with a Word Doc containing instructions to return to this address: Building 7, No.**** ****in West Road ******* industry zone,******* District Shaoxing City
    Zhejiang, China 312300. Shipping would be my cost which I researched would be at least $35, some estimates were over $100. I think Orthofit counts on the customer not proceeding with the return because of prohibitive costs so they can pocket the money. WARNING!!! DO NOT BUY FROM ORTHOFIT

  • wendy a

    Date: 08/04/2025

    SCAMMERS in addition to poor quality and sizing, false claims, limited customer service. More importantly, the double order scam and then no refunds unless you pay to have them shipped back to china. I did a credit card dispute for dishonest and deceptive business and got my credit card account reimbursed.

  • Lisa R

    Date: 08/03/2025

    The worst!!!!! Product did not look anything like the pictures: very cheap and smelled funny When I inquired about refund /return I was told I had to fill out the form they sent to my email and send the shoes back. HOWEVER, the only address listed on the form to maill them back to was in China-even though the return address on the packaging was in IL. No invoice/packing slip included in the shipment, I didn't want to even rate as 1 star as I feel they don't even deserve that.

OrthoFit Store is NOT a BBB Accredited Business.

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