Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1/5 stars

Average of 89 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromRuby B

    Date: 12/08/2023

    1 star
    Shoes are garbage and the company refuses to accept returns (despite advertising a good return policy).
  • Review fromJanice O

    Date: 12/04/2023

    1 star
    Scammers that dont honor return policy. Getting the run around after several attempts to return shoe that doesnt fit. I probably will have to bite this one? How can this business continue?? What can we do as customers?
  • Review fromJean Marie A

    Date: 11/30/2023

    1 star
    Rip off! Don't buy from this company. The shoes are poorly made with NO support. I was told they would not refund my purchase because I TRIED THE SHOES ON! How does a consumer know a product is the right purchase if they cant try it on????
  • Review fromSil G

    Date: 11/30/2023

    1 star
    Zero stars. Awful shoes. Like pool shoes at high prices. Pure ********* what advertised. No support flimsy on all sides. A total scam. They know you don't want awful shoes and they try and force you to keep them by offering you.a 10% discount. There is no address to mail back. I heard those that did mail back got no acknowledgement of receipt and therefore no money.. The ultimate in scams! Don't buy!! If you do call credit card company right away and say it is a scam. Ready to turn them into the Attorney General.
  • Review fromSharyl C

    Date: 11/19/2023

    1 star
    Cannot agree with even one star. Hard painful shoes advertised as comfortable and will not refund as the website had stated. They offered 5% which would amount to $2.50 back for ***** pair. They said I could keep the shoes. Wow. I don't want them.
  • Review fromellen d

    Date: 11/18/2023

    1 star
    This is a horrible scam company only leaving 1 star because I had to to continue The quality of the shoes is very poor.. Only way to contact them is via email which are answered in my opinion by **. The website states stress free returns.. returns are anything but stress free and are probably a stall tactic to avoid the 30 day return policy.In the past there have been 10 emails back and forth regarding a return -asking for video of the shoes -asking several times why i do not like them -offering be a 5% return of the original price!I usually do more research on online companies. and have no one to blame but myself BUT this company is a SCAM and should not be able to continue
  • Review fromLisa P

    Date: 11/15/2023

    1 star
    This company will not honor a returned of product. They are a shoe company that accepts only untried product. Because I tried them on, they will not accept the return. I had to first send a photo showing I tried them before they told me this. Its a total scam. They send a Poor product that does not fit or have any orthopedic feature and then they wont accept returns. DO NOT purchase from them.
  • Review fromCorri S

    Date: 11/09/2023

    1 star
    This company has not sent my shoes I ordered on Oct 7. Scammers dont worth any stars.
  • Review fromLINDA L

    Date: 10/21/2023

    1 star
    This business sends it shoes from *****. They are ill fitting and cheaply made. It can take 10 to 21 days to receive your item. My shoes did not fit. The only way to contact them is through email. They fail to answer your questions. If you return items, you pay return shipping even though their site and the information they provided to me shows they will fully refund and not charge shipping to return. They will not respond as to why. Also, I never wore the shoes, so it will be interesting to see if they fully refund me. They also stated in email I must keep them up to date on my return and send them tracking information, which I did, but was still told to keep them up to date on the return. I have already contacted my bank in case they fail to refund my monies. They advertise all the time on ************* the reviews always look good, but now I wonder who is providing those reviews. I do not recommend this company.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.