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Business Profile

Online Retailer

OrthoFit Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 89 Customer Reviews

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Review Details

  • Ann R

    Date: 01/11/2024

    Somehow they charged and sent 2 pair of shoes. I ordered 1 sz 8 other shoe was sz 5!!?? VERY POOR quality... sent message about order immediately after submit. Said they can't correct order. Contacted to RETURN ...they say they can't even tho site says 30 days. Sent a photo?? why... said they'd give me 15% of cost and don't return. NO I want to return. I called my charge card company and we are filing DISPUTE. Told them I would report to BBB. Sorry I didn't check scam alert first!!

  • Lori B

    Date: 01/09/2024

    This company is a total scam. The shoes are c*** and you cannot return them. I also got scammed for a "stress- free" return policy. They are a rip off company that ships from ***** and even when I sent pictures of the damaged product they still wouldn't return them. I feel really dumb that I got scammed by this joke company! PLEASE INVESTIGATE THIS COMPANY THAT IS ALLOWED TO ADVERTISE ON **************

  • Dax S

    Date: 01/05/2024

    Orthofit shoe store is a HUGE FR"AUD. They claim "stress free returns" , it is anything but stress-free. THEY DO NOT DESERVE EVEN HALF A STAR.For starters, the website is confusing and misleading. I thought I was availing the 10% discount they were offering, instead I was scammed into buying one more pair of shoes.As soon as the shoes arrived, I tried them on, they did not fit, they were not at all comfortable. That very day I emailed them saying I needed to return them. They responded a couple of days later asking me strangely to send them images of the shoes from every angle, and explain why I wanted to return them. I did that, multiple times over several days. It has been a week. I have not heard back from them, and judging by the numerous similar complaints about this company I have no hope they will ever get back to me. And if at all they do, they are unlikely to refund my money as has been mentioned in every complaint. This company uses fraudulent business practices, of that there is no doubt. I have written this to warn other potential buys who may fall into the trap I fell into. Please steer clear of this company. I have no idea what can be done about it except for writing complaints.

  • Brandi A

    Date: 12/28/2023

    Horrible. Do not use this company. They say they have a stress free return policy which is a joke. They only wanted to give a 10% refund. The shoes came from ***** and were in a plastic bag. Do not use this company for anything!

  • Sue B

    Date: 12/15/2023

    This company is unscrupulous and that's being generous. SCAM!!!!! While the tread was great, the upper part had no support and a loop that holds the lace has already broken. When I tried to return, I was told that the shoes could not be resold because I wore them for two weeks. I almost fell out of my chair. WHAT company would resell shoes that were returned because they were junk? Apparently ORTHOFIT.........what a scam

  • Sharon L

    Date: 12/14/2023

    RIP-OFF company. Returned garbage shoes and they refused my package. Said I tried shoes on and I didn't. Paid $69.95 for shoes that came in a plastic bag. Cheap *^#@!!!

  • Ruby B

    Date: 12/08/2023

    Shoes are garbage and the company refuses to accept returns (despite advertising a good return policy).

  • Sharyl C

    Date: 11/19/2023

    Cannot agree with even one star. Hard painful shoes advertised as comfortable and will not refund as the website had stated. They offered 5% which would amount to $2.50 back for ***** pair. They said I could keep the shoes. Wow. I don't want them.

  • Lisa P

    Date: 11/15/2023

    This company will not honor a returned of product. They are a shoe company that accepts only untried product. Because I tried them on, they will not accept the return. I had to first send a photo showing I tried them before they told me this. Its a total scam. They send a Poor product that does not fit or have any orthopedic feature and then they wont accept returns. DO NOT purchase from them.

OrthoFit Store is NOT a BBB Accredited Business.

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