Complaints
Customer Complaints Summary
- 92 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email Oct 15th 2022 saying my amazon settlement portion of ****** had been deposited to my account. It had not & still hasn't. I've been contacting them almost weekly then monthly regarding not received it. They apologize then tell me "we still haven't heard anything yet" "we have to trace it and find out where it went. " etc etc.... I decided ti come here & try to get help from you to get them to send out my check & resolve this issue. This is ridiculous.
Business Response
Date: 02/02/2023
We appreciate ******************** reaching out to us. We followed up with him via email, but we have not received a response. We also called him twice, but he did not answer so we left messages in his voicemail box. We provided ******************** with additional information about his settlement payment that should help him locate it in his account. We further advised him that, if the information we gave him does not help to locate his payment, he should reach back out to us for additional assistance. We are happy to continue to work with him to resolve his issue.Customer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** attempted a Zelle transfer of a class action settlement, which failed due to omissions on the part of my financial institution. Firm has not answered phone calls, emails or text messages since. Firm's automated call handler insists email or texts are the best way to reach them, however SMS sent to the provided number result in an automated response saying text messages are not monitored. Email suggests calling, however, I've stayed on hold for 4+ hours on a couple of occasions with no answer, only hanging up after close of business. It honestly seems they're disingenuous about connecting with clients.Business Response
Date: 02/01/2023
We appreciate Mr. ***********;reaching out to us. We followed up with him via email and phone to inform him that his digital payment was indeed unsuccessful. We also provided the anticipated timeline for the settlement administrator to reissue his payment. Mr. ***********;said he understood the timeline for reissuance of his settlement payment and had no other questions for us. We are happy to continue to work with him and the settlement administrator to resolve his issue.Initial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern:I received a email on December 22, 2022. Stating my turbo tax settlement payment has remitted to my account I provided. I have not received payment that was a Direct Deposit or a check in the mail. I have emailed Keller Lenkner and have had no response to date.Can you please look into this for me.Business Response
Date: 01/31/2023
****************************** payment was reported to our firm as having been successful. We provided him with additional information that should help him locate the payment in his account. We further advised that if the information we gave him does not help to locate his payment, he should reach back out to us for additional assistance. To date we have not received a response from ******************************, but we will continue to work with him until the issue has been resolved to his satisfaction.Customer Answer
Date: 01/31/2023
Complaint: 18888225
I am rejecting this response because:I have not been provided with additional information that should help me locate the payment in his account. I have tried contacting them with no response.
Sincerely,
*************************************Business Response
Date: 02/10/2023
We spoke with Mr. Hatzioannides and were able to help him locate the settlement payment that was remitted to him in September 2022. He confirmed that he had actually received his settlement payment. We thanked him for allowing us the opportunity to resolve his issue and invited him to contact us any time, should he have any further questions.Customer Answer
Date: 02/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
Date:01/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2022 I received notification I was to receive the $139 TurboTax Settlement Payment. I was repeatedly notified, then given payment options, and asked to confirm address. The payment processing firm somehow listed my address as *********, ********. I was able to obtain help in November from Clerks at the firm, then several more emails saying: "Payment on the way", the confirmation of address. * As of 011/20/2023 this payment/check has NOT arrived and the ********** refuses to respond to calls, emails, or texts. I am quite certain this is outside of any/all legal guidelines for me to obtain the funds I am owed.Business Response
Date: 01/26/2023
We contacted ****************** with additional information about his payment and disbursement status. He has since reached out to let us know that he has received payment and his issue has been resolved.Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This involves a settlement from the business of Coinbase for extra charges they imposed. Kellerpostman was the law firm in charge of the settlement and have been intentionally ignoring me with no responses about my inquiry and basically holding my money and others money without a word on when they will release it to its rightful owners. Again for the last two weeks no response from them and no update, there is something wrong going on.Business Response
Date: 01/20/2023
We reached out to ************ to reiterate information previously provided to him from our attorney and client services teams and to provide additional information. He responded to ** to advise that his issue has been resolved.Initial Complaint
Date:01/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reached out to Keller Postman multiple times via email, phone and contact form on their website in regards to a claim. Just like everyone else, I have yet to receive any kind of a response or acknowledgment. I was involved with the Turbo Tax settlement. They sent me correspondence stating my payment had been sent. I have never received any such payment.There is no information on their website or anywhere else to help me locate it. A simple FAQ or one sentence email could prevent the majority of these complaints. I would really like for someone to contact me and let me know where my payment is.Thanks.Business Response
Date: 01/20/2023
We reached out to ************** with additional information about his claim. ************** responded favorably, letting us know that he found his payment and his issue has been resolved.Customer Answer
Date: 01/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It was a misunderstanding and my payment had been sent to me.
Sincerely,
ChaseInitial Complaint
Date:01/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern:I received a email on December 22, 2022. Stating my turbo tax settlement payment has remitted to my account I provided. I have not received payment that was a Direct Deposit or a check in the mail. I have emailed Keller Lenkner and have had no response to date.Can you please look into this for me.******************* *********************Business Response
Date: 01/19/2023
We have reached out to ************ with further information about her claim. She has let us know that she was able to find her payment and her issue is resolved.Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined class action suit against coinbase. They contacted me with a settlement amount. I agreed and filed necessary paperwork and agreed to get paid via PayPal. This was 4 months or more ago. I have received no money nor any response. I have contacted them via email with no response from them ever. I saw post on here and reddit claiming clients have not received their money. I emailed them again 2 weeks ago. No response, no money. My PayPal is valid and nothing is wrong with account. I want my payment or reason why I have not received payment as of this point in time.Business Response
Date: 01/13/2023
We reached out to ****************** with a reminder about information previously sent to him regarding his claim. We told him to let us know if he had any additional questions but, to date, have not heard back from him.Customer Answer
Date: 01/13/2023
Complaint: 18692891
I am rejecting this response because: They are lying. I emailed them at the correct email address asking them when will I be getting paid my payment. They do not respond at all. Than when I contacted the * *.*. they texted me "if you have questions please contact us". *ut everytime I contact that email They do not respond. It's just like all the other complaints. During the class action suit they answered all the time, very attentive, sent all paperwork. Once I signed agreeing to my sum, I haven't heard from them in 3 to 4 months. All I want to know is approximately when will my payment be made to me. Thank you.
Sincerely,
*************************Business Response
Date: 01/25/2023
We reached out to ****************** again via email and phone (which went to voicemail) with an update on his claim. We asked him to confirm that his issue had been resolved. To date, we have not received the confirmation, but we also have not heard from him that there are remaining issues.Customer Answer
Date: 01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in May of 2022 I received an email regarding Reference # a0L4W00000XGwapUAD and an amount that I would receive from Class Action , I am not finding a record of receiving any amount as of 1-04-2023. I have called several times and left messages, I have also text and emailed. I would love to get this resolved and it is unfortunate that I'm having to go this route. Thanks for taking the time to read this.Business Response
Date: 01/09/2023
We reached out to ****************** with additional information about his claim. Using that information, he was able to find the payment that had been sent to him back in September 2022. ****************** has not alerted us of any additional questions or concerns about his claim, but we would be happy to assist him should any arise.Initial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am one of the class action members that Keller Postman represented on a case against Amazon. On Oct 7th, KP firm claimed they have completed the settlement payment to myself, which was untrue. I contacted them numerous times with no response for several weeks. On Nov 22nd they replied they would send the payment, which I still have not received. The firm has a fiduciary responsibility to pay out case members on time since they have already collected the funds, and there should be a deadline set by the judge which the firm must finalize settlements with class action members. The lack of response and extended delay of payment is unacceptable and questionable business practice. I am filing a BBB complaint and will also raise a complaint with the Bar.Business Response
Date: 01/10/2023
We reached out to **************** several times regarding her issue and providing her with additional information about her claim. We asked for confirmation as to whether her issue has been resolved and encouraged her to contact us if she still requires assistance. To date, we have not received a response from ****************.Customer Answer
Date: 01/11/2023
Complaint: 18674299
I am rejecting this response because: The business finally reached out to me after BBB made contact and asked me for an alt email. I sent 2 email replies answering their questions. Then they left me couple of voicemails saying I haven't responded, so I called back the number they had asked me to call. It was an endless automated recording stating they were busy and I should leave a voicemail or text them. I tried leaving a voicemail but the system said it couldn't record. I tried texting and I received an automated message back saying they don't accept texts and I should leave a voicemail. I then sent them another follow-up email summarizing all of this to multiple email addresses I have for their business, but I have not received any replies from them.
Sincerely,
*********************Business Response
Date: 01/19/2023
We made contact with ****************, received an alternate email address from her, and confirmed that she successfully received her payment at the alternate email address to resolve her issue.Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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