Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They reached out to me in July of 2024 about a lawsuit against ******* the music listening app. I signed the paperwork in January 2025. I reached out to them and received a response only once in regards to what was going on with the case in which i was told they were still working on it. I have reached out several times since then and nobody has answered a single phone call i have left voicemails and have not received any calls back. They have extremely poor communication. They kept communication up until the point that i signed the documents and after they were signed its like they dropped off of the planet.

  

  Business Response

  Date: 09/09/2025

  Thank you for your feedback. We appreciate the opportunity to clarify the current status of your case. Ms. ***** claim against ******* is progressing through the arbitration process. After successfully compelling arbitration in Los Angeles Superior Court, the matter is now pending before the ******************************** (***). We are currently in the early stages of that proceeding, including coordinating the initial arbitration call.
  
  One of our attorneys recently connected with Ms. **** to provide a direct update and confirm she has a point of contact moving forward. We recognize the importance of clear communication and are ensuring clients are kept informed as their matters develop. For any further questions, please feel free to reach out to us at ************************************************************ or contact Mr. ******* directly. We will continue to provide updates as your case advances.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keller Postman has secured settlement offers from manufacturers and distributors of the drug ****** (**********). The initial settlement was from ****** and it was distributed to the clients in October 2024. Unfortunately, ** has hidden behind a 3rd party lien resolution company- Ziplien, and after 11 months has not released the settlement monies to the injured parties. They claim that Ziplien is trying to assure the release of the money is completed only after due diligence regarding clients owing ******** or ********. When asked where the money is being held and at what accrued interest rate, they do not directly say. When asked, if due to the delay clients will be compensated with the amount of the settlement plus any interest or dividends earned during the time of their investigation, they do not reply. I know that the money is earning while we are waiting for distribution. ** is taking the time and playing the "Float" to retain all the money earned during the "time of determination of the lien resolution." Nobody is stupid! Additionally, when asked if: "Since this lien research is being done now, if it will require it to be repeated when the other defendants settle, ( and *** has already settled for $2.2 billion) they have slippery non ethical replies.I have been a party to this litigation for 6 years. Now, when the big pharma companies are settling it is the Lawyers we are supposed to trust that are taking advantage and ripping us off! Where are the funds being held? What is the rate of return? How much will each if the litigants be compensated for the delay from the investment proceeds? Why should we have to duplicate this process since it is being done? Who approved using Ziplien?Who do they think they are fooling?I want my money! I was the one injured , I had to go through having cancer. Why can't I get my settlement money?

  

  Business Response

  Date: 08/29/2025

  We appreciate Mr. ****** continued engagement and understand his desire for timely payment. Keller Postman has secured settlement offers from multiple ****** defendants on Mr. ****** behalf, and an initial partial payment from one settlement has already been issued. The remainder is being held in a qualified settlement fund and is subject to federally mandated lien resolution processes.
  
  In cases involving ********* we are legally required to verify and resolve any potential government healthcare liens before distributing the full settlement amount. This is not a firm-specific policy,but a requirement under federal law and the terms of the settlement agreement.Our lien resolution vendor, Zipliens, is working with ******** to negotiate a global resolution across multiple cases, a process that often results in better outcomes for clients but does take time, especially given current government processing backlogs.
  
  Interest is accruing on settlement funds while held,and clients will receive a proportional interest payment once distributions are finalized. We are not permitted to disclose individual financial institution details through this forum, but we can confirm that the funds are safeguarded in accordance with settlement requirements. We understand the frustration associated with delays and are committed to transparency and client communication throughout this process. Our team remains available to answer questions and will continue to provide updates as more information becomes available. If Mr. ***** has additional concerns, we welcome him to contact us directly at ***********************************

• Initial Complaint

  Date:08/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dates of my ****** use have changed by my attorneys. My ****** use began with my diagnosis of Hep-C in or around the year 2000..I sent in signed wittness statements verifying this fact.They claim they dont have them.Then they produce an E signed document that i never signed stating my ****** use started in 2011...Totally FALSE...They promised time after time to straighten this matter out but done nothing.. Settlement offers are unfair..Once they received settlement offers from the pharmicutical companies...These problems all of a sudden arose.. Please help me with their unfair practices...As a veteran I feel ashamed !

  

  Business Response

  Date: 08/29/2025

  Thank you for bringing your concerns to our attention. We understand how important this matter is to you and appreciate the opportunity to respond. Mr. ***** was referred to Keller Postman by another law firm after completing a sworn filing called the Census Plus Form, in which he certified under penalty of perjury that his ****** use began in 2011 and ended in 2018. These dates were used to generate his settlement documents, and Mr. ***** signed those documents with the same certified dates in September 2024. At no point prior to signing did Mr. ***** notify our firm that the dates were inaccurate.

  After receiving his ****** settlement offer, Mr. ***** began expressing concerns about the ****** use dates. However, due to the prior sworn filings and signed documentation, those dates could not be changed. Our team reviewed the case thoroughly and communicated this multiple times, along with an explanation of why his settlement offer from ****** was limited to an innovator liability payment. Mr. ***** was also informed that, based on the certified dates, he did not qualify for the *** settlement program.
  
  We understand Mr. ***** is disappointed in the outcome, but the ****** settlement programs are governed by strict documentation and eligibility rules, and we are obligated to follow them. We remain committed to treating every client with professionalism and transparency and encourage Mr. ***** to reach out directly if he has further questions.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are crooks they lie cheat and steal they give you hope just a shatter it they tell you they're holding your money or settlement for this long The only when it comes to the time to give it to you to tell you they're going to keep 45% for longer for the same reason and then keep 98% of the of it so you'll never get on your feet and you're never going to get your money you have no explanation no reason but the same thing over and over a settlement that they're not supposed to take money out cuz they were paid separately they still take money out of individual settlements they are liars and thieves and you can't even mention how much you're getting or you get nothing so they got their little gag order so that they can steal from you their liars they're waiting for their people to die so they can keep all their money they hold their money for their own interests in their own sake why they make millions The other people die and sell short and live in their cars while they're just collecting collecting and collecting for on years won't give you a time frame when they're going to give you your 45% which is really 98% of the money they held which they never tell you that they tell you a little increments what you're losing and they tell you one thing and then all of a sudden it disappears so you have no proof like screenshot everything so they're liars don't believe a word they said don't use this lawyers firm for anything because they're only out for their selves why they're making millions you're living in your car Good luck to this awful awful company

  

  Business Response

  Date: 06/24/2025

  We understand Ms. ******** frustration and appreciate the opportunity to respond. Ms. ******* was offered and accepted a settlement as part of the ****** resolution program. In accordance with the terms of the settlement agreement and federal law, we are required to verify and resolve any medical liens before distributing the full settlement amount. This includes liens asserted by ******** and ********* which must be processed and reviewed before any remaining funds can be released.
  
  To avoid delaying all payments, we began issuing initial payments while holding back a portion of the funds in cases where liens may apply. Ms. ******** initial payment was issued as part of this process, and she was provided with her disbursement packet, which included an explanation of deductions, a breakdown of withholdings, and her signed acknowledgment. We have made multiple efforts to explain the lien resolution process and respond to her concerns. We remain available to speak with Ms. ******* should she have further questions, and we are committed to ensuring that any remaining funds are disbursed as soon as the lien process is complete.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Law firm claiming to represent me has satisfied desired communication for claim.Overcharging attorney fees with no articulated itemized description. **************** reluctance to help and faking disturbance in signal by altering his voice to act like there is a disturbance. **************** refusing to forward to an attorney in The firm. I am a disabled veteran and this company is predatory trying to take money that is owed to me

  

  Business Response

  Date: 06/04/2025

  We investigated Mr. ****** complaint and reached out to him by phone and email to discuss his concerns directly. We provided him with the total costs associated with his case and let him know that we would be happy to discuss a more detailed cost breakdown with him directly. To date, Mr. ***** has not yet signed his payment documents. We remain available to speak with him at his convenience.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23304285
  
  I am rejecting this response because:

  The documents that the company provided do not obtain my signature. I never agreed to the payment of these fees.

  I have asked the legal firm repeatedly for their attorney numbers and they have refused to give them. The firm also failed to relinquish any case file pertaining to the work they claim to have done in this false litigation. I am also concerned for other veterans that this may be happening, to who are being cut short of expenses by **, for hearing damage caused by ear protection they knew was causing damage to ears. I am also planning to use the freedom of information act in junction with a veteran service officer, so we can find the other veterans this company has represented and write what has been wronged.

  No funds are accepted by the company for litigation against ***

  Ligation will be continued dependently.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/17/2025

  We understand that Mr. ***** continues to have concerns and appreciate the opportunity to respond. Our records show that Mr. ***** signed and submitted the relevant engagement documents, including his authorization for co-counsel involvement, through a verified DocuSign link associated with his email. We have provided him with copies of these documents and remain available to discuss any questions he may have. To date, he has declined offers to speak with our team by phone. We remain committed to transparency and are happy to continue this conversation directly should Mr. ***** wish to do so. 

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23304285
  
  I am rejecting this response because:
  

  Note: title of complaint was meant to say "unsatisfied" instead of "satisfied".

  I recall at one point in time the law firm wanted to convince me to accept the lowest possible settlement price, but I wasn't fully in favor of it. When I asked why they recommended this they said based on my case it would have been the best choice. You can see in the paperwork they provided that the signatures they provided do not match mine.

   When I was presented by the firm with their invoice I was confused about everything on it. 

  I should be noted when I asked the firm to provide my case file, they failed to do so and said that I did not have a case file. This would indicate that the could not have possibly assessed my position correctly and given the proper legal guidance to accept the lowest settlement outcome. 

  So in this argument, not only do we see that there is a mismatch in signatures but also that I did not meet with this firm in person ever and that they never had a Case file to represent me to begin with. This is unethical and if they're doing it to me they're doing it to other people. 

  They have yet to send me any attorney numbers. I don't even think they are attorneys.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/02/2025

  Our records reflect that Mr. ***** electronically signed the relevant engagement documents through a verified and secure DocuSign process associated with his email. We have made multiple efforts to contact Mr. ***** by phone and email to address his concerns, but he has declined to communicate with us directly and requested that all responses be made through the BBB.
  
  We have provided Mr. ***** with his case materials,including documentation related to his representation and settlement. If there is any additional information he believes is missing, we encourage him to reach out to us.
  
  Keller Postman is a licensed law firm, and our attorneys are in good standing with the appropriate bar associations. We remain committed to transparency and welcome further discussion if Mr. ***** chooses to re-engage. For reference, we can be reached at ********************************** or through our website, where attorney contact information is listed in the Team section.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has information for me to prove that I lived on camp *** **** at from one period of time to any other I don't remember that the exact dates I prove that cuz I was married to a Marine and now I had breast cancer in 2018 I had to have him back to me and I use radiation for for the cancer I qualified and everything now they're telling me I don't qualify when I try to contact them I hear nothing or they're saying will they change the qualifications will give me the paperwork to show that they changed the qualifications from the military because I don't trust them. I don't know how much the case was worth I put $100,000 it could be less but or it could be more but the machine wouldn't let me go through without putting something in there

  

  Business Response

  Date: 05/08/2025

  We reviewed Ms.************** ********* and understand her concerns. Our records show that we submitted her claim to the Navy under the Camp ******* Justice Act, and that claim is currently pending.

  The government is currently offering settlements to only a very narrow group of Camp ******* Justice Act claimants. To be eligible for a settlement offer under the current guidelines, claimants must meet specific criteria related to the duration and timing of their exposure on base and the nature of their medical diagnosis. Based on the information Ms. ************ has given us, her claim is not eligible for a settlement offer under the current guidelines.

  We understand this is frustrating for her, as it is for many claimants, but it is the result of a unilateral decision made by the federal governmentnot any action Keller Postman did or did not take. Her claim remains open and very well may be eligible for settlement at a later date.

   Our team remains available to speak with Ms. ************ to review her case in more detail and answer any questions she may have. One of our attorneys attempted to reach her by phone and left a voicemail. We encourage her to return the call so we can further assist.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23263393
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******-*****

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad passed away waiting on his settlement. Before he passed he added me to his claim and they assured him there would be no issues since my dad passed I submitted all paperwork they requested and said would be few weeks its going on almost two months since my dad passed and still they email and text his phone when they know he has passed away its been nothing but problems trying to see whats going on with his settlement

  

  Business Response

  Date: 05/08/2025

  We extend our condolences to Mr. ***** and his family on the passing of his father. After reviewing this matter, we can confirm that our team has updated the claim to reflect Mr. ***** as the representative moving forward.
  We also addressed the issue with the client portal, which has now been corrected by the settlement administrator. Additionally, we have ensured that all future communications will go to Mr. ***** and not to his late father.
  Our team attempted to contact Mr. ***** by phone but was unable to reach him and received a message that the number was incorrect. We welcome Mr. ***** to contact us directly at his convenience so we can answer any remaining questions and provide support throughout the remainder of the settlement process.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a settlement that I was supposed to receive back in August of 2024. I provided both my ******, debit card, and home information to this company. They have not provided any assistance, and now saying there is no way to contact someone via phone. The settlement was for 77 original then *****. This is a BuzzFeed settlement for information being exposed, and here it is my information is being exposed.

  

  Business Response

  Date: 04/18/2025

  We investigated Ms. ******* complaint and confirmed that she selected ****** as her method of payment for the BuzzFeed settlement. According to the settlement administrator, a payment of $80.65 was issued on August 30, 2024, and marked as completed. After Ms. ****** contacted us to report that she had not received the funds, we provided her with the payment confirmation and discussed the issue with her directly. Ms. ****** indicated that ****** flagged the transaction and, as a result, she never received the funds. We are currently working with the settlement administrator to confirm whether the payment was returned and if a paper check was subsequently issued. We remain in active communication with Ms. ****** and are committed to resolving this matter as quickly as possible.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23077140
  
  I am rejecting this response because: I assume the company would continue to help, but it seems once the case was closed they began giving me the run around again. I would like for this case to be reopened, as they are not trying to help at all, just save face seems like. Here is my case id: 23077140, as well as proof they are not trying anymore just giving the run around.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/22/2025

  We appreciate Ms. ****** following up with her concerns. After investigating the matter, we confirmed that the original $80.65 settlement payment was issued via ****** on August *******. However, it appears that the payment was never accepted or received. To resolve the issue, our team confirmed Ms. ******* current mailing address and is working with our internal team to issue a replacement check directly. We have communicated this to Ms. ****** and advised her to watch for the payment in the mail. Should she have any further questions or need additional assistance, she is welcome to reach out directly.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  The issue has been resolved! Thank you so much for all your patience with me through this situation. Thank you.

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The law firm took out their fees without disclosing at the beginning of agreement. I get a 1099 owing for their portion of taxes, meaning that they are not paying any tax on my case and I am this was never told to me.

  

  Business Response

  Date: 02/12/2025

  We appreciate the opportunity to address this clients concerns. When the client retained our firm to pursue her claims, she signed a retention agreement that explained our fees in detail. However, when this claim reached settlement, we significantly discounted our fee so that our client could put more money in her pocket. The exact breakdown of our fees, the costs, and the net amount to the client was disclosed to the client in the settlement release she signed. Under the law, the settlement administrator is required to issue a 1099 with the gross settlement amount, before the deduction of costs and fees. Keller Postman pays taxes in accordance with the law. We are not a tax firm, and we encourage our clients to discuss their potential tax liability with a tax professional.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relentless harassment. I made a single inquiry online very briefly and they have been constantly calling me countless times a day every single day without fail for weeks on end including weekends and holidays! They were repeatedly asked to stop yet continue to call nonstop

  

  Business Response

  Date: 01/10/2025

  We regret the inconvenience caused to Mr. * due to the frequent communication attempts from our team. After reviewing our call logs and the details provided by Mr. *, it appears there was a misunderstanding during our interactions. We have taken immediate action to adjust our records and have ceased all further communication to ensure no additional calls are made. Our intention is to maintain respectful and considerate communication with all inquiries.