Complaints
Customer Complaints Summary
- 92 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted on numerous occasions about my settlement from intuit by lenkner keller.. I did all the necessary paperwork including sending my ach bank info and a copy of my marriage license to prove my name change. It's been over two months and still have not heard from this law office in regards to my settlement amount. I dont know if it was a scam but no one has contacted me and I have not received any payment at all. I would appreciate some type of correspondence with this company to let me know the status of my settlement or something. This is not a good look for a law firm and definitely not a good sign of good customer/ client service. I can be reached via email ************************** or phone number (will be given if requested via email). Thank you for your assistance in this matter.
Business Response
Date: 10/10/2022
We reached out to Ms. Livingston and clarified previous information that we had provided about her claim. She responded favorably and we let her know that we will continue to keep her updated.Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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