Complaints
Customer Complaints Summary
- 92 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a part of the amazon class action lawsuit. I was notified by this business that they sent my claim money. I never received the money and have tried reaching out a number of times with no response
Business Response
Date: 11/11/2022
We reached out to ************** with responsive information and offered to provide further additional assistance as needed. ************** did not request additional assistance.Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I won the lawsuit against Amazon Arbitration. I received an email that $202 was sent to my PayPal, and I haven't received anything. I would like an update as to why.Business Response
Date: 11/10/2022
We reached out to ************** with responsive information and offered to provide further additional assistance as needed. ************** did not request additional assistance.Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from this law firm in regards to a lawsuit against intuit turbotax. I sent them all the necessary paperwork and filled out everything I needed to fill out. They told me that I would receive my settlement in the first week of October it is now November 1st and I have yet to Receive my payment and the law firm will not respond to the multiple emails I have sent them. My next stem is going to contact my personal lawyer about thisBusiness Response
Date: 11/09/2022
We reached out to ************** and were able to work out a resolution to her issue. We will continue to keep her apprised of all updates on the matter. But if she has any additional questions or concerns, she should not hesitate to reach out.Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sent me an email stating that my payment was delivered successfully from the Amazon Settlement but I havent received any payment at all.Business Response
Date: 11/09/2022
We have been in contact with ******************** and we will continue to assist until her issue has been resolved.Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This law firm advertises constantly on FoxNews. Their ads states that they are Marines, ********** grads, *********** grads and this is clearly not the case. Their ads are false and could cause people to hire them based on false premises. This firm needs to be censured.Business Response
Date: 11/04/2022
The claims we make in our advertisements are true. We put together a first-rate team to handle our Camp ******* cases, and our advertisements accurately describe their backgrounds. Specifically, our team handling the Camp ******* matter includes ******* graduates (****** Postman and *****************); a Marine (*************************); and a ********** graduate (*****************************). We take this matter very seriously. We are proud of our team and of the work we do on behalf of our clients, so we will always represent ourselves accurately in any advertisements we sponsor.Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******************************************* lawfirm recently completed a lawsuit against Amazon for forced increased pricing. On Oct 15, 2022, I received their email stating that I received $173.94. I did not receive anything. I have called, emailed and left feedback. They have not responded.Business Response
Date: 11/01/2022
We have been in touch with ****************, providing her with additional information about her claim that she confirmed resolved her issue. We also provided her with the email and telephone number for our client services department so that she may directly reach us in the future, if needed.Customer Answer
Date: 11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9.1.22 - advised by Keller Lenkner the TurboTax settlement was going to deposit $139.08 into my account from the settlement money. It was supposed to be done by the middle of September 2022. I have called Keller Lenkner ****** Services at least five times and have never received a callback after being advised to leave all the info on the voice mail. I have been given four different phone numbers and none of them are ever answered; I leave the information they requested and still have not received a callback or the settlement money. Other phone numbers I have called are: *****************-736-8994, 800-259-2922, ************. None have answered or returned my messages. The reference # is: a0L4W00000XCHpHUAKBusiness Response
Date: 10/22/2022
We reached out to Ms. Rose to review the information provided in recent communications between she and our client services department. We also further clarified details pertaining to concerns that she had about her claim. Ms. Rose responded favorably to our outreach and has been assured that we will continue to work with her to address any questions or concerns she has about her claim.Customer Answer
Date: 10/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of the turbo tax settlement.I received the email to pick payment Back in April 2022.Everyone I know has gotten payment.I still have not received anything.I bet they received their retainment fee though ??Business Response
Date: 10/19/2022
We reached out to **************** with previously provided information addressing her concerns, as well as a current update on her claim. **************** responded favorably. We are happy to have resolved this issue and will continue to keep her updated on her claim.Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THEY WERE MY ATTORNYS IN A CLASS ACTION LAW SUITE WITH THEM, THEY ADVISED ME THAT THE **** WAS OVER AND ASKED FOR MY PAYMENT METHOD. I PROVIDED MY DIRECT DEPOSIT INFORMATION, THEY SAID THEY WERE GOING TO SUBMIT MY REFUND VIA ZELLE. I NEVER RECIEVED IT. ON TOP OF THAT THEY ALSO HAD MY ADDRESS. I HAVE BEEN EMAILING BACK AND 4TH WITH NO RESOLUTIN. I HAVE EVEN PROVIDED A PRINT OF MY BANK ACCOUT AND ZELLE ACCOUNT SHOWING NOTHING WAS RECIEVED, THEY HAVE BEEN PAID AND I ALSO WANT TO BE PAID. MY NEXT STEP IS TO FILE A COMPLAINT WITH THE ***** BAR.Business Response
Date: 10/21/2022
We have reached out to **************** with information regarding her claim and continue to work to resolve all related concerns.Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from Keller | Postman informing me that my settlement payment was processed and successfully delivered to my PayPal account. I have received no such payment. The email address which they have on file is connected to my PayPal account, so the payment would not have been misdirected due to a faulty email address.Business Response
Date: 10/14/2022
Ms. ******** issue has been resolved. We reached out to her to confirm that she has no pending questions or concerns about her claim. If she has any other questions or concerns, we welcome her to reach out to us, as we would be happy to assist.
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