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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 126 Customer Reviews

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    Review Details

    • Keith K

      Date: 04/02/2024

      Unable to get through to ***************** Unable to access account online and was told I needed to contact customer service. I would transfer my HSA funds if I was able to communicate with Alight but obviously they are making it impossible on purpose. I had a ticket number given to me two weeks ago but no response. I am very concerned about my hard earned HSA dollar disappearing!

    • Lynda J

      Date: 03/18/2024

      Worst company ever!!!! They are now handling our benefits which they paused which means cancelled. Cant get a straight answer. Seven hours in 2 days trying to figure this out. They absolutely don't listen to what you're saying. Never in my life have I been so frustrated!!!!! How does a place like this stay in business? Its mind boggling!!!!   

    • Julie H

      Date: 03/14/2024

      Bad .. just very bad. App doesn't work. Receipt upload won't work. Finally resorting to claim form. Good luck finding that on the web. 

    • Miss Chrissy G

      Date: 03/12/2024

      Absolutely ridiculous company. I moved and they keep sending my information to the old address. When I call to update my address they tell me I need to enter in a pin. I don't have a pin because I left my company 10 years ago so they send me a temporary Pin by snail mail while still sending my benefit info to my old address for the new owners to see. Talk about a breach of security. Now I receive the new pin and it doesn't work- so weeks later and I STILL can't access my account to change my address. I SOLD MY HOUSE. Let me change my address for the love of god. Now I am waiting for another pin which probably won't work again. Unbelievable.

    • Dr Zorlac J

      Date: 03/06/2024

      This place ignores your requests and then marks them closed after 7 days, fixed or not. Must be comforting to be able to p*** people over with total impunity. Employers probably pay $10/mo for their services so they're quite happy with them. Please change the sign on my review since negative numbers are not offered.   

    • Bb T

      Date: 03/04/2024

      They literally are too lazy to search for 5 seconds on how to add required fields in the software they sold us. I found it myself since the people who "work" here don't work.  

    • Elden B

      Date: 03/01/2024

      Been second in line for representative call for over 40 minutes! What a joke of service.  

    • Jeremy P

      Date: 02/20/2024

      Nightmare! Worst company I ever dealt with! If you have want your money, don't do business with them.     

    • RONALD B

      Date: 02/07/2024

      Worst business I have ever dealt with period. The company I worked for 25 years sold it's benefits and this company handles them or owns them. I asked for the **************** plan description and Administrators then got a "Glossary of Terms" They opened complaint tickets and closed them without coming close to answering the question or providing the information. I've been fighting for months with this company and have gotten nothing of any worth. I even tried to enroll in the plan and was told I had to wait until the next month. I was just told today I have to wait another month. The customer support doesn't seem to have a clue. Web site *****. I even had a rooster crowing in the background while trying to set up my insurance. (didn't get it done, again) I'm exhausted just talking on the phone with them. If you have a choice then run from anything this company does. Unfortunately, I have no choice other than dealing with the severely incompetent people at this company. EXHAUSTED!  

    • Linda F

      Date: 02/06/2024

      I have had the worst time with this company. My benefits continue to be paused because they do not notify me of a dispute and trying to get them to solve any issues is worse than having a tooth pulled!! I DO NOT Recommend any company to utilize their services.  

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