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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 161 total complaints in the last 3 years.
  • 66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a customer of ********************** for the past 17 years. ******,com has been my internet Server and I've had little or no problems during this time. However, over the past two months, I've not been able to get online, even though I've tried dozens of times (literally, dozens) to either email them, call them, or Live Chat...with no response. I had to revert to another server in order to try to communicate with them, due to the fact Reagan.com failed to recognize my Secret Question or Passwords...They refused to contact me through my new email address which is ******************* All I want is for them to contact me, and allow me to get online again. I have pre-paid for my service with them. I hope you can help me. Thank you.

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been using this email for years, but have been unable to do so recently In the past several months, I've been unable to log in, even after numerous attempts to resolve the problem (change password, customer support {doesn't exist anymore]. This has become a total ripoff, as I have to:1. find another email provider, which will take some time 2. notify all my contacts of my new email address This also means that all my saved emails are gone.

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My e-mail has stopped working. I have no idea why. I would sure like to be able to talk with a person about this.

  • Initial Complaint

    Date:09/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As everyone else that seems to be filing a complaint - I can not access support. I keep getting emails that warn me my account is about to be discontinued because I have not paid for renewal and I have tried, and tried to send a message through "chat" (tells me someone live will be with me shortly and hours later - no one. I have forwarded pictures that show my account information both at my credit union where my yearly subscription of $40 was deducted on Aug. 14th and also show it registering in my ****** account where it was authorized on Aug. 11th. I have tried responding to emails sent with no success. I have no alternate email at this time for the account that was used to set up ************************ is my ONLY account now. I reason I went with REAGAN.com was to transistion out of the previous fl-********************** I don't want to lose my ************************ account as it is the ONLY one I have now. Number given is from ****** "transaction id"

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received emails between 09/04/24 and 09/20/24. I did not receive emails on my iPhone and iPad, but now only receive emails on my iPhone. My wife receives emails on her android phone. My account has also been hacked. I can not access my account now after repeated attempts over three days. When I try to contact Reagan.com Support and after being informed someone would contact my chat I never received any subsequent contact. My account expires June of 2025.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm lockedout of my reagan.com email or unable to reset my password, I was charged $40 three times for a 1 year subscription renewal, their ******* support link says it is no longer active, there is no billing or support phone number, are they even still in business or did they just take my money?

    Business Response

    Date: 09/17/2024

    ****** support reviewed the account and confirmed that the user has renewed their account. We sent the user an email update to their alternate email address on file so they can log in at this time. They were also refunded for the overpayment.

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 4th time I can't access my email. I have done all the troubleshooting. I can't contact customer service.

    Business Response

    Date: 09/12/2024

    ****** Support has reviewed the account and refreshed the account. We sent password reset instructions to the users alternate email address and await confirmation that they have logged in.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com email is getting hacked. We pay for this email and it has been malfunctioning for 2 months. The problem is with all the hacking it sends a red flag to the server and with that we are locked out of our email. Support is minimal so we wait sometimes days. They are not operational after hours or weekends. They have to reset the filters on their end so we can reset passwords. I have ate up 50 passwords during this process. Horrible.

  • Initial Complaint

    Date:09/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to access my email for 3 weeks now. I have tried using the chat help but they have not responded. I am a paying customer and just need access to my email. My email is *********************

    Business Response

    Date: 09/10/2024

    ****** Support has reviewed the users account and reset it for them. We responded to the users alternate email address  with instructions to reset the password and log in immediately. We will await their confirmation of logging in.

    Customer Answer

    Date: 09/18/2024

     
    Complaint: 22254537

    I am rejecting this response because: This matter has not been resolved. On 9/8 I was able to reset my email a log back in but on 9/13 I was once again locked out of email. I have tried to reach out to the ****** mail support team through their chat but they never respond. I need someone from their IT to reach out to me and help me get access to my emai 

    Sincerely,

    *******************************

    Business Response

    Date: 09/30/2024

    ****** support reviewed the users account and refreshed the log in for them. The user is able to log in now after they perform a password reset. We will await confirmation of a successful log in.

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    reagan.com disabled my paid email account, and ******************** does not provide help or respond to customer like me, a long time ordinary, law abiding paying subscriber. There is no email, no phone number, not even chat bot for customer services being provided to resolve my issues. A ****************** does not provide any response to the issue.

    Business Response

    Date: 09/10/2024

    ****** Support reviewed the account and it had expired as it had not been renewed. We sent instructions to repurchase the account and immediately gain access to the account. The users emails are still intact.

Reagan.com is NOT a BBB Accredited Business.

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