Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 165 total complaints in the last 3 years.
  • 60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been locked out from sending emails after down loading phone link with *********, which i did not want. Reagan.com commanded me to do so. I have been a paying customer for 10 yrs. There is no customer support, live or otherwise.

    Business Response

    Date: 11/12/2025

    We have reviewed the user's account and found the account active. The user has accessed the account as of November 11, 2025. Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:11/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email is down; live chat does not work. There is no way to contact customer support to address this issue. I have a lot of data on this email provider and I ****** access it.

    Business Response

    Date: 11/12/2025

    ****** Support reviewed the account and it is active. User has accessed the account as of November 11, 2025. 

  • Initial Complaint

    Date:11/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 3 days I have been unable to access my reagan.com email. There is no way to contact support.I do not know how to navagate the site sent to nor do I know what it means.

    Business Response

    Date: 11/14/2025

    ****** Support has reviewed the account and it is active. The user should reset their password to gain immediate access to their inbox. 

    Click this link to reset the password:   *******************************************************
    Please make sure the password is at least 8 characters with 1 upper and lowercase letter and a number/special character. You CANNOT reuse an old password or a password that is similar to any previous password.

  • Initial Complaint

    Date:11/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumers alleged email account lockouts and failed password ********* support phone contact available.

    Business Response

    Date: 11/12/2025

    ****** Support has reviewed the account. The account was disabled as the subscription expired. The user has since renewed the account and has access. Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:10/29/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to get to my email. It looks as if I can get into the member area through the recaptcha process and page but the email will not open. There is no way to contact tech support but through email. No way to speak to a person. The tech support chat box would not open.I note another had this problem but the account was past due. To my knowledge, the account is active and in good standing, There is a blue flag on the home page to that effect, anyway.On one attempt, a screen popped up saying there was an issue logging in and to contact Email Administrator if matter continues with code 69028c256536f Would like to know what happened so as to avoid situation in the future.Many thanks !

    Business Response

    Date: 11/07/2025

    ****** Support reviewed the account and it is active. We see the user has logged in since November 6 2025. Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:10/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for this e-mail service and it is up to date and current . All of a sudden I cannot access my e-mail and there is zero customer support assistance . They simply do not respond and do not provide any way to contact a live person to get resolution.

    Customer Answer

    Date: 10/31/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:10/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying for well over a 1/2 hour to get into my webmail, at Reagan.com. My account is up to date and renewed last week or before. I CANNOT REACH SUPPORT AND NO ONE EVER COMES UP ON THEIR CHAT LINE.

    Business Response

    Date: 11/14/2025

    ****** Support reviewed the user's account and confirmed that it is active and they have gained access as of November 13, 2025. 

    Customer Answer

    Date: 11/17/2025

     
    Complaint: 24080230

    I am rejecting this response because:  they have ABSOLUTELY no way for the customer to contact them by phone.  I was able to cabbage their email so I ******* them with emails when email goes down.  Their contact system is a JOKE.  I have contacted my bank and was assured they can reclaim my funds when/if I want them to.  I don't want that, but ****** needs to live up their name and have a way their customers can contact them EASILY.  Last outage, they claimed was work on their server.  OK, HOW ABOUT NOTIFYING YOUR CUSTOMERS IN ADVANCE YOU'RE GOING TO BE DOWN???!!!!!!!!!

    Sincerely,

    ****** *******

    Business Response

    Date: 11/18/2025

    ****** Support utilizes live chat as the primary source for contact with our users. Email support ******************** is the secondary option to contact the support team. Live chat is immediate, whereas support tickets are responded to within 24 hours of submission. If you leave a voicemail at the support number ************) then you would also need to leave your email address where we can respond via email. We do not call our clients on the phone. 

    Customer Answer

    Date: 11/19/2025

     
    Complaint: 24080230

    I am rejecting this response because:  the day of my complaint, chat was NOT immediate and I held on for over 30 min before giving up.  First time I've heard of a phone number and they don't post that anywhere.  IF YOU'RE GOING TO BE DOWN, JUST LET YOUR CUSTOMERS KNOW!

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/01/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 9/8/25 my email account *********@************************ been frozen, i am locked out of it and no way to contact provider to get it restored, i have been a customer for 5 years. I have submitted the online "contact" provider form over 5 times now and no response. I want ********** to restore my email service asap ie deliver the service they are supposed to and fix the problem.

  • Initial Complaint

    Date:09/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to access my email with Reagan.com for at least a couple months now. There was no notice given, attempts to change my password are unsuccessful. I've tried to reach out to their support team, leaving a message on their chat help menu, and have received no response. In trying to send them communication, it will state security question but the question is not there and you can't proceed without an answer. In their "check all boxes that have a motorcycle", the picture does not show up that would allow you to check the boxes with a motorcycle. The Support link doesn't work. I would like to be able to retrieve my emails.

  • Initial Complaint

    Date:09/29/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my email stopped over night. It is the only email I use. It is very important for me to get back on. If I owe something to continue, I will pay. It stopped over night with no warning. Every two years they send me something to pay. Now I cannot even get on the web site to pay. I really would like my emails back. Please help. I called and left messages with the phone and tried emailing them. No response.

Reagan.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.