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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 147 total complaints in the last 3 years.
  • 108 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a email account with them for about five years and now it wont let me login or change passwords. When I try to answer the secret question it wont take my answer. When I tried to contact support I get no answer. I have been trying for two weeks without success.they have no phone number. I am paid up through 2025. I would like to cancel that account. I purchased another account with them, hoping to get through that way, without success. I wish to cancel both accounts and recoup my money.

    Business Response

    Date: 07/10/2024

    ****** Support reviewed the account and closed and refunded the most recent purchase per the users request.  The user's other account cannot be refunded as it is in the third year of a three year subscription. A refund can only be completed within 30 days of purchase or renewal. That account is active and we have sent instructions to the user to reset their password and regain access in case they'd like to utilize the account. We will wait for their response to our support ticket.

    Customer Answer

    Date: 07/10/2024

     
    Complaint: 21968022

    I am rejecting this response because: I tried what they said and it still will not let me change my password.  They wanted me to answer a secret question about what city I was born in.  I was born in ********** and it tells me that is wrong I tried every combination lower case upper case and it just does not work. I dont know what to do.

    Sincerely,

    *******************************

    Business Response

    Date: 07/11/2024

    ****** Support replied to the user's open support ticket and informed that the answer they submitted was not the answer on file. We have supplied them with the correct answer and will await confirmation that they were able to log in and if they would like to change their secret answer going forward.

    Customer Answer

    Date: 07/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a Reagan.com email account for almost 15 years. Im now suddenly locked out and cant get access to anything. The Reagan.com support is completely unresponsive. Ive paid up my subscription for three years at $40 per year and now cannot even access it. I cannot find a phone number or any direct means to contact Reagan.com

    Business Response

    Date: 07/10/2024

    ****** Support responded to the user via email as the user came into live chat on July 10, 2024 after hours. The support team sent instructions to reset their password and await confirmation that the reset and log in were successful.

    Customer Answer

    Date: 07/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my ****** email for over 6 years and have been locked out. I can't reset my password and NEVER can get on Live Chat. No such thing and there is NO phone number for them. This is a business account and I NEED to get into it!! I am so angry at how they are treating their customers taking your money for no product. What a shame to ruin the late president's name. I need to get into my account.

    Business Response

    Date: 07/09/2024

    Reagan.com Support reviewed the users account and sent the password reset option to the alternate email address on file and the email address included within the BBB Submission. We also supplied the live chat link with our agent hours for immediate assistance. We will await their confirmation that they were able to log in or communication via live chat.

    Customer Answer

    Date: 07/10/2024

     
    Complaint: 21960397

    I am rejecting this response because: I could not open my options red box! And I gave no alternative email address so their response is ludicrous just like many have said.  I need my account!! They can respond to this temporary address at ********************** 

    Sincerely,

    *********************

    Business Response

    Date: 07/22/2024

    ****** Support sent an email to the requested address within the prior BBB message. The link within the message will allow the user to reset their password to their ****** account and regain access.

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 15, 2024 my Reagan.com e-mail was hacked and I was locked out of my e-mail. I have made many requests to have my reagan.com e-mail account terminated and hired a computer tech to try to fix this, but all requests have been ignored and on July 6, 2024 I received an e-mail from ***** ********** advising me that Reagan.com has charged my **** $40.00 for a renewal. It is virtually impossible to contact a human being at Reagan.com to resolve problems. I would appreciate your assistance in getting this account terminated and a refund/credit to my ***** Fargo **** card. Please refer to the uploaded letter for contact info for Reagan.com and additional details.Thank you, *****************************

    Business Response

    Date: 07/09/2024

    ****** support reviewed the users account and confirmed the renewal was processed. We have refunded and closed the account per the users instructions.

    Customer Answer

    Date: 07/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to access my Reagon.com account Chat and phone calls to developer do not resolve my inability to access my account.This problem has continued for 3 months with no indication that Reagan.com is serving me or other customers. The mere fact that even chat is inoperative sends a loud message that this company is not responding to its customer base.The inability to access this account has led to not only communication difficulties but to financial difficulties.

    Business Response

    Date: 07/22/2024

    ****** Support reviewed the user's account and it is active as of July 22, 2024. We sent the password reset instructions to the user's alternate email address on file. We also alerted the user that in the original ******************** message he typed Reagon.com whereas it is actually Reagan.com. In case, the user mistakenly typed it with an O, we want to make sure they entered their log in credentials correctly to avoid any future log in errors. We are awaiting confirmation of their successful log in.

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for a Reagan.com email and I have been locked out of my email account. I have tried contacting the company to resolve this issue with no reply from them.My account is paid up to February of 2027.

    Business Response

    Date: 06/27/2024

    ****** support reviewed the users account and reset the account for the user. Support responded to the users alternate email address with steps to reset their password and regain access to their inbox. We are awaiting their response of a successful log in.

  • Initial Complaint

    Date:06/21/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 20th, 2024 I was no longer able to login to my email account Ive had for over 15 years. I reset my password about a dozen times. There is no phone number to call. Every time I try to start a chat, it starts and ends at the same time. I send messages about my complaint but have no email for them to respond to. For weeks, I have been getting alerts that I need to verify information on my account but gave no instructions on where to verify it or what they wanted verified. This is going to be a disaster to try and inform the hundreds of contacts I had of a new email address. Im notified about monthly payments by email. Is this something that can ever be resolved? I stand to lose money because I cant be reached by email.

    Business Response

    Date: 06/27/2024

    ****** Support reviewed the clients account and discovered that they interacted with a spam email. The account has been reset and we sent instructions to their alternate email address to reset their password. 

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am locked out of my email address that I am PAYING FOR!! **************** is unreachable, live chat always disconnects regardless of device. Phone support never responds. I expect this to be resolved or I am cancelling my credit card. I'm not going to pay for a service that I cannot use or reach support about.

    Business Response

    Date: 06/28/2024

    ****** Support reviewed the user's account and the discovered that the account had expired as it had not been renewed. The user communicated with the Support team via Live Chat on June 28 and was able to repurchase their email account successfully.

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife is unable to get emails from anybody but reagan.com.One email says that you all changed your TOS and that I need to approve new TOS, but when I click on it, I get a 404 message.Another email says that you've sent her a secure pdf, when I click on it, it sends me to the login page, and we start all over.Another email says you all sent her a new document, but when I try to "see document", it sends me to the login page.When I try to chat, I get an "end chat" after I send the message.

    Business Response

    Date: 06/28/2024

    ****** Support reviewed the users account and all account settings were intact. Support emailed the user our LIve Chat link so that they can communicate with a support agent immediately to address their issue.

  • Initial Complaint

    Date:06/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For TWO MONTHS, an increasing number of websites I have belonged to for YEARS are inaccessible to me because of some company called CLOUDFLARE. It's supposedly some anti-hacker company, but when I try to go to one of the sites (to include an e-mail account I have been PAYING to have), just pop up a CLOUDFLARE window, telling me to click the box to prove I'm HUMAN! Like a good chimpanzee, I click the box, then a bunch of dots make a stupid circle, THEN the box pops up again (and again and again....) It took me 2 MONTHS to access a site I was a member of for about 10 years. For the past month, I have been getting a "PAST DUE notice on my Reagan.com e-mail account (this is an e-mail account I pay about $50 a year for because they advertise that they're totally secure (even though I regularly get spam that goes back to other Reagan.com accounts. I click on the warning flag to attempt IN GOOD FAITH to pay for my account, so I don't lose it. I spent 4 HOURS tonight trying to complain about CLOUDFLARE interfering with my payment attempts, but that company INTERFERES with my attempts to contact Reagan.com, in addition to interfering with my payment attempts. When I tried to complain to the **** I was again prevented from using their site because of CLOUDFLARE! I am now in peril of losing my e-mail account I have paid for, for 20 years.

    Business Response

    Date: 06/28/2024

    ****** Support sent the user steps to add an email that is inadvertently arriving at the spam folder to the safelist within their account. This will allow emails from that particular email address to come directly to the inbox folder. We will await their confirmation that they've added the address to the safelist and have successfully received a correspondence.

Reagan.com is NOT a BBB Accredited Business.

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