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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 147 total complaints in the last 3 years.
  • 108 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting emails from 'customer support" at ****** email, yet they look suspicious and I haven't responded to them. Everything I've read on the BBB site, the business responds with the same excuse of the user replying to a spam email. When I try to chat the business, it says I'm second in cue, yet them disconnects. I've tried emailing, everything to get a hold of some one at ****** email with no luck. $40 a year for email is ridiculous.

    Business Response

    Date: 06/18/2024

    Reagan.com Support emailed the user at their alternate email address and explained that we do not send any email notices other than a renewal reminder prior to the start of the renewal period. We also adjusted the spam filter settings to help with the spam the user reported. We are awaiting a response from the user at this time.

    Customer Answer

    Date: 06/18/2024

     
    Complaint: 21863619

    I am rejecting this response because:
    Their response was they contacted me through my secondary email, which I don't have access to.  Why wouldn't they contact me through their email service that I pay for?  I would like to see their response, so please inform them of that since it seems like they only respond to the BBB.  Also, the number that they list is a fax number, not a number to speak to an actual person.
    Sincerely,

    *********************

    Business Response

    Date: 06/20/2024

    Reagan.com Support replied to the users primary account to explain that we do not send emails of that nature and please delete it. We also made several adjustments to the filter settings to help with this issue.

  • Initial Complaint

    Date:06/17/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After years with reagan.com I suddenly can't login, chat or contact them in anyway. I hoped it to be a temporary problem but your site lists a series of complaints that mirrors mine exactly. There is no phone contact so I don't know what to do. Other complaints seemed to be solved by them giving me a reset. Other responses to BBB by ****** indicate a spam violation by me. I am puzzled as everyday I was getting at least 50 emails I posted as spam,, never opening them. This large influx of spam, phishing or whatever is a royal pain. When I renewed recently I only did so for 1 year since I have been unhappy with the ****** spams per day. However that was better than changing my email contact for business and all else.

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to log in to my email account with ********************, apparently it has been compromised. My password does not work, I am unable to change the password. Secret question does not work hence not able to obtain a new password. This happened a week ago and I have not been able to reach anyone at reagan.com even after multiple requests thru their support page. I have read several complaints here in BBB regarding the same issue. I need reagan.com to provide me a link to be able to restore my email account.

    Business Response

    Date: 06/17/2024

    Reagan.com support replied to the user's alternate email address after reviewing the account. The account was active and there were not outages of any kind. We sent them a password reset link along with the correct log in credentials. We are awaiting a reply once the user confirms that they are able to log into their ****** account.

    Customer Answer

    Date: 06/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email subscription that I pay for annually thru Reagan.com has not been working for approx. 4 or 5 days. When I try to long onto the main site @******.com, my browser just spins, both on mobile devises and desktop computers. I have no way to contact them for support bc you have to log into your account for support and I can't log in. No one seems to be monitoring or answering the Chat feature either.

    Business Response

    Date: 06/14/2024

    Reagan.com Support contacted the user at their alternate email address after confirming that the account is active. Support gave the user instructions to reset their password, clear their cache and log in at the ****** website.  We will await the users confirmation that they were able to log in.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past year SPAM emails have been ramping up crazy to my REAGAN.com email. This past month I spend at least 10 minutes every day moving spam to my spam folder. I don't believe Reagan.com does anything about this and this was supposed to be the site to protect me! What a joke. ****** is rolling in heaven!

    Business Response

    Date: 06/28/2024

    ****** Support has reviewed the user's account and emailed the user a link to the ****** Live Chat. Support also made several adjustments to the spam filter settings. We will wait for the user to confirm that spam emails are subsiding via chat or email.

    Customer Answer

    Date: 07/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** am receiving less spam. There are folks who still have difficulty getting to my server for email. Reagan.com has placed more spam filters I think on 'my email?' so hopefully I'll continue to get important emails from other people. Today emails from some folks were in spam that shouldn't have been but that's a start ... yay!

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing this complaint on behalf of my father, who has been using Reagan.com for his primary email address for the past ~4 years. My father is 90% blind. He has no other email addresses, and unfortunately any communication between Reagan.com and my father must go through me. In April, 2024, the email subscription lapsed. Despite being set up for auto-renewal, he lost access to his account. We promptly contacted Reagan.com through the support link on the website. A support representative confirmed that the subscription had lapsed and guided us through the renewal process. We thought we renewed successfully, but as it turns out, that wasn't the case.On May 27, we contacted support again and were provided the link to renew, which we did successfully. Despite renewing and paying the $99 fee, my father could still not log in. We were assured that once the renewal was processed, we could log in again and keep the same user ID. We have attempted password resets multiple times, but the login issue persists. Our emails to support on May 28, May 30, May 31, June 4, and June 5 either tell us to contact them using the support link on Reagan.com, which does not exist any longer, or have gone unanswered. My father, a retired Army veteran and staunch ****** supporter, values the service he used to receive from Reagan.com. There are many free email services available yet chooses to continue to support Reagan.com as a paying customer and it should be **********************'s responsibility to provide ongoing support. I have attached a number of screen shots and records of email exchanges for reference.

    Business Response

    Date: 06/26/2024

    Reagan.com support reviewed the user's account and have confirmed that the payment was processed.  We have refreshed the account for the user and sent password reset instructions to the person assisting the user with accessing their email account.  We have requested that they confirm that their log in is successful once it has been completed. 

  • Initial Complaint

    Date:06/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Appears as though my email at Reagan.com has been hacked. no email service for two days now. my email has sensitive information n in it.

    Business Response

    Date: 06/26/2024

    Reagan.com Support has reviewed the user's account and it is currently active. They stated they were unable to reset their password which may mean that the secret answer was not entered correctly as it is case sensitive. ****** Support sent the correct information to the user's alternate address and the steps for password reset. We have requested that the user confirm that they were successful in resetting the password.

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) I have a problem with my account that involves security of it (login issue). I need LIVE CHAT help to fix this important issue. I have being waiting to get help for 2 days. I am currently sitting as the #1 person in the live chat queue for 2 HOURS and no one is answering the chat. I also have been emailing support and they tell me to use the chat, which I am trying to do. There is no help with this company. No phone number (one listed here is a fax). I am livid ! 2) I get TONS of spam and fraud with this email including spam masquerading AS Reagan.com. They do nothing to help with this apart from telling you to send it to spam folder. Terrible.

    Business Response

    Date: 06/28/2024

    ****** support sent the user our Live Chat link and times so they can receive an immediate response. Support also reviewed their account settings and made several adjustments to the filter settings. We will wait for the user to utilize Live Chat for further insight into their problem.

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a Reagan.com email address for over 10 years. I loved seeing ***************************** picture when I would log on. Voted for him both times as President. I am a 75 year old, retired VP from the insurance business. I cannot log into my email at ******************* This started over a month ago. My contacts, info on them, passwords etc for hundreds of folks and businesses are unavailable to me.. I have spent over 39 hours in the chat room, 15 or more times, waiting to solve this problem. I wait for hours in the queue at position 2. They never connect me, even after hours, Just close down. I have left messages at ************ and no one responds. I paid for a technology service Just Answer and they could not help me. I need to get back on Reagan.com and protect all my contacts and private information. Please help me. I have a 2nd email address at *********************

    Business Response

    Date: 06/28/2024

    ****** Support has emailed the user at their alternate email address with the Live Chat link for immediate communication with our support team. We also submitted the Password Reset link so that the user can reset their password and log in immediately thereafter.

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had ****************** for over ten years.I'm not sure what happened but I can't log into my account. I've tried a half dozen times to change my password but it's not accepted.I've tried to chat with them online but to no avail.I've sent the support team several messages but they won't get back to **** even opened another email account with them a week ago but still can't get the messages to my original account.Thanks

    Business Response

    Date: 06/04/2024

    ****** Support reviewed the users account and confirmed that the user interacted with a spam email which caused a spam violation. The account settings were reset on May 28, 2024 and we see that the user accessed the account on June 3, 2024. The support team also contacted the user on June 4, 2024 at their alternate email address on file with password reset instructions and a link to live chat for immediate assistance for their records.

Reagan.com is NOT a BBB Accredited Business.

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