Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order an Empire Red Kitchenaide food chopper from Groupon November 30 2024. They sent a teal green instead and refuse to exchange it for the correct one or refund my money. Groupon will not give me the merchant information so I can contact them. They refuse to resolve this situation.
Business Response
Date: 01/07/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced regarding your order of the Empire Red KitchenAid food chopper. I understand how frustrating this situation must be, and we truly regret that you received the wrong item.

Please be assured that there is already an open request with the Goods Merchant regarding your case, and they will be responding directly to you through the same email thread. In the meantime, I have also escalated your issue to the concerned internal team to further investigate and ensure a timely resolution.

As this is a third-party deal, I kindly ask for your patience as we await the response from the Goods Merchant. We understand how important it is for this matter to be resolved, and we will continue to monitor the situation on our end.

Thank you for your understanding and patience. Should you have any further concerns, please do not hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/08/2025

Complaint: 22767143

I am rejecting this response because: They refuse to give me the Goods Merchant contact information and the Goods Merchant has not been in contact with me. Even the email Groupon forwarded to from the Goods Merchant did not have their email address attached to it nor did the email have any contact information for them.

Sincerely,

***** ****
Business Response
Date: 01/13/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration you've experienced in trying to resolve this matter. I understand your concern regarding the lack of contact information for the Goods Merchant, and I truly regret the inconvenience this has caused.

I would like to inform you that the Goods Merchant has processed a refund for your order (reference case #********). However, the refund was unsuccessful because a dispute was raised against this order. In order to proceed with the refund from our end, we kindly request that you close the dispute with your credit card company.

Once the dispute is closed, we will be able to successfully complete the refund process for you. We apologize for any confusion and inconvenience this has caused and appreciate your understanding and cooperation in this matter.

Should you have any further questions or need assistance, please do not hesitate to reach out. We're here to help and ensure that this issue is resolved promptly.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will never be resolved to my satisfaction, so I chose to close the case. I do not trust them to refund my money, so I will let the credit card company handle it. They are still advertising and selling and the product I ordered, but yet they cannot make my order right. I will order a new product from a reputable company.

Sincerely,

***** ****
Initial Complaint
Date:01/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter bought me a Groupon last year at refresh in **********. Certificate number ******** I tried to redeem but the merchant would not honor because I had been a previous client when their company was under a different name (they closed because owners had been indicted for hiring unlicensed technicians) I then asked if they would honor. The amount paid and they refused but merchant emailed Groupon requesting a refund be issued. After several emails and attempts Groupon has not offered support or credit to my account.
Business Response
Date: 01/08/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your voucher for Refresh in *******, ** (Certificate #********). I apologize for the frustration and inconvenience this situation has caused.

After investigating your case, we have found that the voucher was purchased using your email address, ************************* Based on this information, we have processed the refund as Groupon credits to the account associated with that email address.

We understand this may not have been the resolution you were hoping for, and we sincerely apologize for any confusion caused.

If you have any questions or need further assistance, please do not hesitate to reach out to us.

Thank you for your understanding and patience in this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:01/04/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a Groupon voucher for a one hour message from the Groupon app. It expires on 1/5/25 and Ive sent messages to customer service regarding the problem on the app. It gives you the option to extend it but a message comes up saying they are having technical difficulties and try back later. Ive done this for over a week and I still havent gotten an email response from them to extend my voucher. I just want my message. Please help
Business Response
Date: 01/08/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced while attempting to extend your voucher for the one-hour massage.

Unfortunately, we are unable to extend the expiration date of your voucher. However, given the technical difficulties you've encountered and the circumstances surrounding your request, Id be happy to offer you a full refund in Groupon credits. Groupon credits are easy to use and never expire, so you can apply them towards any future purchase on ************************** or you can still use the voucher for its paid value as we have mentioned in deal/purchase page as "Amount paid never expires".

We frequently offer our most popular deals multiple times, so theres a good chance that a similar massage deal will be available soon. I hope this option is helpful to you, and youll be able to enjoy a great experience in the near future.

If youd like me to proceed with applying the refund in Groupon credits, please reply to this email and Ill take care of it right away.

Thank you for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I will accept an Groupon credit for my inconvenience as stated in the business response and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/12/24 I purchased an eyebrow wax and a bikini wax.I reached out to merchant on 4 occasions by telephone and text and never received a response to book the sessions - I tried December 1, 2 and 4 of 2024. I can not use a service if merchant that Groupon works with does not call me back. On December 4 I initiated a help request from chat service with Groupon - since then I have corresponded with 9 different representatives from Groupon - I have yet to get my money back.I have been given the runaround from everyone with same response - I am sorry but nothing happens. It is now January 3, 2025 - still no refund - the case was escalated twice and I was initially promised refund to my original form of payment on 12/21/24, then again on 12/26/24 - still nothing - I was initially given a credit in Groupon bucks but they have since been removed which is fine because I dont want to use this company in the future but asbut no credit to my credit card as I am entitled to and promised 3 times. I chatted once again yesterday only to be put off again - I am beyond frustrated and very disappointed and upset with the lack of basic customer service. I was promised repeatedly by Groupon **** for a refund to my original form of payment.I have multiple screenshots of messages that I am happy to send if needed.I reached out to my ******************** and filed a dispute as well as ****** and no refund to date from anyone. I paid for a service I could not even schedule much less actually redeem. Groupon has lied to be and at this point has my money and has not provided any service to me. I feel that it likely illegal. I welcome your comments and feedback. Please let me know if you need emails or screenshots- I am more than happy to provide. Thank you kindly,****** *****
Business Response
Date: 01/08/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your feedback and for sharing your experience with us. We completely understand your frustration, and I want to take a moment to explain the situation in full to ensure there is no further confusion.

We sincerely apologize for the delays you've encountered in receiving your refund, but I want to clarify that the refund was successfully processed on our end on December 21, 2024. However, we became aware that you had filed a dispute with ****** regarding this transaction during the same period, due to which the refund transaction had failed.

As mentioned previously, once a dispute is filed with ******, they become the primary party to handle the case, and the refund process can be delayed until the dispute is resolved. This is why we are unable to issue a refund to your original payment method directly while the dispute is still open. We have shared the dispute case ID with you, ******************, and we kindly ask that you reach out to ****** to check the status of the dispute.

Unfortunately, despite our repeated efforts to explain this, it seems that there has been a misunderstanding, as you have stated that ****** and *************** are not taking responsibility. However, as the dispute is with ******, we recommend contacting them directly to speed up the process.

We fully understand your frustration and regret that you feel this has caused such a negative experience with Groupon. We value your business and your trust, and we are doing everything we can within the limits of the dispute process to resolve the issue. Once ****** closes the dispute, we can finalize the refund, and I encourage you to continue following up with ****** and *************** to get this resolved as quickly as possible.

Please let us know if theres anything else we can do or if you need further assistance. We truly appreciate your patience as this issue works its way through the appropriate channels.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/09/2025

Complaint: 22765761

I am rejecting this response because:
please see attached details Groupon claims my money has been refunded but still nothing
I have reached out to ****** as well as ***************. Today I was on the phone with BOA for 57 minutes * they say Groupon MUST send money back to ****** for my credit to show * ****** says they cant do anything because they dont have access to my financial info * which I dispute as well * Groupon has not sent any funds or refunds to ****** like they have assured me they have * I still have no refund * Im getting the runaround honestly from ****** Groupon and *************** * no one seems to want to take care of the problem or issue * its one agency then another passing the buck * please ask Groupon to stop sending the same general message and take action and refund my money directly to ****** so they can get with *************** and issue me a refund
at This point I now have probably 30 screenshots and emails from Groupon and ****** if you need more information or documentation* please do not let Groupon off the hook * they made a promise they have not kept * if you recommend or suggest that I need to ************ of America and or ****** in my dispute please let me know
I thank you kindly in advance for your consideration and assistance.

Sincerely,

****** *****
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 2, 2024, I purchased a Groupon for $119.25. This promotion provided a car detailing that had to be used by Sept. 1, 2024. If used by this date, it would cover the entire detailing. If not, the promotional value would expire, leaving ONLY the dollar amount paid, which pales in comparison to the promo value. The Groupon was for Angels Auto Spa in **********. Due to work, I'm NOT able to schedule during the week. However, I checked prior to purchasing the Groupon, and the business IS open on the weekend. Their website states this as well.I was denied the opportunity to use the Groupon, and therefore never received the goods and services I purchased. Groupon refused to assist me with the issue, even after contacting them to express my concerns and explain the situation. Groupon refused to issue a refund, which is all I requested. I was not able to make an appt. with the business. Every time I called, they said they were booked and to make an appt during the week. I cannot do that. I told two different people this one named ***** and one named ***. I even drove to the shop on Saturday, August 3, 2024. I asked about making an appt for that day. I was told by Phu that they were short staffed that day and couldnt do it. I told them that the website said they were doing details that day. He said the website is wrong a lot and that its not always correct. They FORCED the promotional value to expire through no fault of my own.Groupon failed to help me. They failed to back the product they were selling They promoted a business that violated TOS. If a product has limited use, that MUST BE ADVERTISED! It wasnt. Because I did not receive the goods and services that were promised, I simply want a refund from Groupon. The non-promotional value is not an option as the the business prevented me from using the Groupon, which puts the responsibility back on Groupon. They also failed to advertise any time restrictions, which the business repeatedly pushed on me.
Business Response
Date: 01/09/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau, and I apologize for the trouble you've experienced. Ive reviewed your most recent comment, as well as all of the internal correspondence from Groupon. I also sent you a response directly via email from **************************.

Regarding your complaint: Im truly sorry to hear about the difficulties you faced with the business. I have escalated your request internally, and we will work diligently to resolve this for you. Typically, we aim to provide an update within 48 to 72 hours, though in rare cases, it may take up to 7 days. Rest assured, well get back to you as soon as possible.

Please feel free to reach out if you have any further questions in the meantime. Thank you for your patience and understanding.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 01/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business did provide a refund as requested, which is the result I was looking for. Thank you, Groupon, for providing a refund.

Sincerely,

*** ********
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# **********/ purchased 12/1/2024/attempted to use 12/5/2024. Merchant provided a product key that has been previously used and therefore could not be used by me upon purchase. I purchased the **************** professional 2019 lifetime activation. I emailed thr Merchant to no avail on 12/5/2024 & 12/9/2024. In addition, Groupon was emailed on 12/23/2024, 12/26/2024,and 1/1/2024. I attempted to contact by phone on 1/3/2024 also to no avail as the number didn't provide a customer service representative. Although *********** was never rendered they denied a refund or in the alternative a proper product key. The Merchant is a ***************************** should stand by what they allowing on their ************ customers.
Business Response
Date: 01/07/2025
Hi ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced regarding the **************** Professional 2019 activation key you purchased on 12/1/2024 through Groupon.

I understand the frustration this has caused, particularly with the merchant providing a previously used product key, and the lack of response despite your multiple attempts to resolve the issue. Please rest assured, we take your concerns seriously.

To resolve this, I am escalating your case to our Resolution Team. They will be in touch with the merchant directly to investigate the reason behind the issue and to clarify why the activation key was invalid. We will also work to ensure you are either provided with a valid product key or are issued a refund, depending on the outcome of our investigation.

I will keep you updated on the progress and will ensure you are informed of any developments. We kindly ask for your patience during this time as we work to resolve the matter as quickly as possible.

Once again, I apologize for the inconvenience, and I appreciate your understanding and cooperation.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I thought I was purchasing a **** Club Membership for a year dated on the purchase when it was processed, I then printed out the transaction and the email said it expired on March 1, 2025, which seemed strange...Right away I tried to get ahold of the company, but they had no telephone number, when I did get a response via email, they mentioned I purchased the membership, apologized and they made other offers to me for different discounts along with an apology but nothing about refunding my money. They sent me many emails but nothing about sending my refund, I let them know I wanted my money back. There is also another email they sent me with Case ID ********. Different names on the emails such as Dusan Senkypl, and another name called Priyanka from Groupon Customer Refund. Also, one of the emails had steps to take for a refund, and when I click the link like it redirects me elsewhere not allowing me to click on the Original Payment Method which is still not allowing me to request my refund.
Business Response
Date: 01/04/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for any inconvenience caused by the confusion around your ***** Club Membership purchase.

I have looked into the issue you've described. It appears that you purchased a One-Year ***** Club Membership voucher. This voucher is valid for a year starting from the date of activation, but it must be redeemed in accordance with the instructions provided in your Groupon account to activate your membership.

I apologize for any difficulties you experienced in trying to resolve this matter through our support system, including the challenges you faced with the refund process. Since the refund link provided by our support team did not work for you, I have now issued a full refund to your original form of payment. You should receive a separate automated email confirming this transaction shortly.

Please note that while we initiate all refunds immediately, it may take your financial institution a few days to reflect the credit on your statement.

Again, I apologize for any confusion or inconvenience this situation may have caused. If you have any further questions or need additional assistance, please do not hesitate to reach out to me directly.

Thank you for your understanding and patience.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:01/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have $1055 available in Groupon ****s on my account. I am on vacation and have attempted 7 purchases using my Groupon **** ******** Groupon has immediately refunded each transaction, not applied the Groupon ****s and not provided any Groupons. Customer Support says its an issue with my card on file (which has no issues with any other merchant) so they advised I update my card information and try again. I updated my card information using 2 additional cards (with no issues at other merchants) but Groupon is still claiming it is an issue on my end - either with my cache, my internet browser or my card. These all work perfectly fine. The issue is on Groupons side - it seems they are not allowing me access to my credit balance of $1055.00 in Groupon ****s Credit. I would like the $1055 refunded back to me. It has cost me extra paying full price at the merchant instead of having access to my Groupon **** credit balance - which has also been hacked and removed from my account completely prior. They added it back but Im tired of the ongoing issues accessing my significant credit balance of more than $1000.
Business Response
Date: 01/04/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must have been to be unable to use your Groupon Bucks during your vacation, especially after diligently trying multiple times with different payment methods. I sincerely apologize for any inconvenience and stress this has caused you.

Our system is designed with stringent security measures to prevent orders that might not comply with our terms of use. However, there are instances when orders are mistakenly blocked, and it appears this has happened in your case. I deeply regret the disruption this has caused you. Please be assured that we are actively working to enhance our system to minimize such occurrences in the future and to ensure a seamless ordering experience for you.

To address the issue, we have removed the attributes that were causing the blockage for your Groupon purchase. I kindly request that you try placing your order again, and this time it should be processed without any further issues. As a token of our apology for the inconvenience you've experienced, we've already added $10 in Groupon Bucks to your account. You can use these bucks on the deal of your choice.

Thank you for your patience and understanding. If there's anything more you need or further assistance you'd like, please don't hesitate to let us know. We value your business and are committed to providing you with a smooth and enjoyable experience moving forward.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/02/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a family 4 pack for $99 to the Carowinds Winterfest. I was sure to read the fine print and still was disappointed. The Groupon advertised ***********, work shops, select rides being open etc. The only thing I was expecting to pay for was parking and food! When we finally got inside there were no rides open, 3 restaurants and an additional fee to ice skate. So my family or my children did not enjoy it because there was literally nothing to do. The Groupon was falsely advertised because it never mentioned additional fees. When I reached out to Groupon they werent much help. I would like a refund because I literally waisted my time and money.
Business Response
Date: 01/04/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the disappointing experience you had at Carowinds Winterfest. We understand your frustration, especially when the experience did not align with the expectations set by the Groupon offer. Its never our intention to cause confusion or inconvenience, and we regret that you did not have the enjoyable visit you were hoping for.

Upon checking, we have a information in deal/purchase page as "All Sales final" and I could see that you have already viewed the voucher and tried to use it. Hence, the amount of the voucher has been already paid to the merchant. It is also mentioned as "Check hours of operation prior to visit".

Hence, as an exception to this situation, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on **************************. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If youd like me to go ahead and apply for the credit, just let me know by replying to this email.

Should you have any further questions or concerns, feel free to reach out to us. Were here to assist.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an oil change coupon for $72.99 to ************* change and when I went in the same day to the business the online coupon I was sent to my phone was. Non functional. I was forced to pay full price at the business and when i contacted Groupon was told sorry we will refund your money as we see the voucher was not used. I was told to my original payment card. I called my bank to file a protection complaint and was told to wait until it posted which it did and I was only offered by Groupon a credit of Groupon bucks and no refund!!! I cannot contact Groupon as it will not allow any persons to person calls and only chat which after the initial visit will not allow you access again!! Very very frustrating and unprofessional
Business Response
Date: 01/03/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding your recent oil change coupon purchase and the subsequent issues with the voucher. I completely understand how disappointing this situation has been for you.

I want to assure you that I have issued a full refund to your original form of payment. Please note that while we process all refunds immediately, it may take a few days for your financial institution to post the credit to your statement. We appreciate your patience as this completes.

I also understand the difficulties you encountered with our support channels, and I regret that your experience has been less than satisfactory. We value your feedback, and I will ensure that it is shared with the relevant team for further review.

Once again, I apologize for the inconvenience, and I hope this resolves the matter to your satisfaction. If you have any further concerns, please don't hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.