Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,895 total complaints in the last 3 years.
993 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 3rd I attempted to buy a particular item and somehow in addition it bought items that were in my cart. I do not even have a current payment method on my account. The only way they could have charged me is if they retained my credit card information. It never prompted anything, it went straight from an items page to having checked out multiple items... They have continually tried to reassure me that's not possible... In other words tried to reassure me I'm an idiot or crazy and I obviously did this and am just making s*** up, but the fact remains I have no credit card information on my account to have been able to do this myself...
Business Response
Date: 01/13/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating and distressing this situation must be, especially when it involves charges that weren't anticipated.

Firstly, let me express my sincere apologies for any inconvenience you've experienced. I completely understand your concern about your payment details and want to assure you that we take data protection and your privacy very seriously.

Upon reviewing the information you've provided, it appears that the order is linked to a different account. To ensure that we address this issue accurately and comply with Data Protection regulations, I will need some additional information from you. I've sent you a direct email requesting specific details. Please check your inbox and respond at your earliest convenience, so we can assist you further and resolve this matter promptly.

Thank you for your patience and understanding. We are committed to ensuring your shopping experience with us is both secure and satisfactory.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/13/2025

Complaint: 22788635

I am rejecting this response because:

Not really sure what I'm meant to do here, I doubt many conflicts have been resolved on first contact. They've reached out to clarify details, which is fine but doesn't resolve the issue. I don't know how there are only 2 options, and I don't want to leave the impression that this is solved, but there isn't anything wrong with their response...

Sincerely,

******** ****/Holdridge
Business Response
Date: 01/18/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I truly understand how frustrating and confusing this situation must be for you, and I want to sincerely apologize for the distress this has caused. We take these matters seriously and I want to assure you that we are committed to providing clear and helpful support.

Upon reviewing your account, I can confirm that 10 separate orders were placed on January 3rd, 2025. Below are the details of those orders:

- Order #********** - Dog Squeaky Toys Octopus
- Order #********** - 1-2 Pack Nylon Dog Seat Belt Harness Leash
- Order #********** - Nylon Mesh Pet Carrier Backpack Adjustable Front Dog Carrier
- Order #********** - Smart Watch 8 Sports Fitness Tracker
- Order #********** - Three Months of Unlimited Online Yoga at The Yoga Collective
- Order #********** - Morning Routine: 5 Step System For Morning Ritual Mastery at SkillsSuccess eLearning
- Order #********** - Both American Sign Language Courses 1&2 at **************************
- Order #********** - American Sign Language Course at SkillSuccess eLearning
- Order #********** - $100 ************** eGift Card at **************
- Order #********** - Sonic FX Solo & Duo Toothbrush with 10 Brush Heads (Refund of $59.11 successfully processed on the same day)

I can see that a refund was successfully processed for one of the items [Order #**********], which you had initiated.

Our checkout process is designed to display a summary of the total cost before finalizing any purchase, allowing customers to review the selected items. From our records, it appears these transactions were completed on your end. However, I understand that you believe something may have gone wrong, especially given the concerns you raised regarding your payment method. Please rest assured that we do not retain payment information unless it is explicitly provided and saved for future purchases.

If there is anything else I can assist you with, or if you have any further questions, please dont hesitate to let me know. We're here to help and ensure you feel confident and supported in your experience with us.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/20/2025

Complaint: 22788635

I am rejecting this response because:
Nothing about their statement is accurate... It says there were 10 separate transactions, there may have been as many items, but I did not purchase them one at a time... If that is how their system recorded it it is more inaccurate than I could have imagined... The only acceptable out come is a full refund. This is nothing short of theft! They charged a card that they shouldn't have had access to! And are maintaining their claim that I full well made the purchases on my own... I did not! I was on a particular items page and from that page it went to having purchased it and all the items in my cart... I wish I had done a screen record or something, then again if I would have known their site would do something so shady as for that to be necessary I wouldn't have been using em in the first place... I have contacted most of the merchants for refunds, but I do not hold them responsible. It is purely an error on Groupons end!

Sincerely,

******** ****
Business Response
Date: 01/25/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I truly understand how frustrating and upsetting this situation must be for you, and I want to offer my sincerest apologies for any distress this has caused.

I appreciate you taking the time to explain your experience in detail. Our intention is never to create any difficulties for our valued customers, and I regret that your experience with our checkout process has led to these challenges. Please know that your feedback is crucial to us, and we're committed to ensuring that our system is as transparent and user-friendly as possible.

As previously mentioned, our checkout process is designed to display a summary of the total cost before finalizing any purchase, allowing customers to review the selected items. According to our records, the transactions appear to have been finalized on your end. However, I understand that technology can sometimes behave unpredictably, and I am sorry for any confusion this may have caused in your situation.

We have received notification that you have filed a dispute with your financial institution regarding these transactions. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution. Your financial institution specializes in handling such disputes and will be able to work with you towards a resolution effectively.

Please know that our Customer Support team is always available to assist with any questions or concerns you may have regarding your Groupons or our process. However, once your financial institution is involved, we must allow that process to run its course.

Again, I apologize for the inconvenience and confusion this situation has caused. Please feel free to reach out if there's anything else I can do to assist you during this time.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 8 2025 I purchased a voucher at for ****** through Groupon. I read the fine print and the policy that both said I was entitled to a refund within 3 business days if I did not use the voucher. However, what was not made clear by the fine print or the policy, was that Groupon only issues Grouponbucks and not full cash refunds. This is completely misleading and shady business practices as it should be made clear what kind of refund it is in the fine print and the policy. I was not aware that only Grouponbucks were issued and that was never made apparent until I requested a refund. This should not be hidden from customers before they decide to purchase from Groupon. I am requesting a full refund to my original payment method because I was misled to believe that I was entitled to a refund and not Grouponbucks.
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Case ID:
********
I have been able to get in contact with the business and able to get my situation resolved.

Thank you

Sincerely,

****** ******
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 4 wheel alignment from an online site called Groupon for a wheel alignment that was advertised for $70. And when arriving at the merchant to fulfill the service, they are going to try to charge me an additional $75 on top of what I already spent. I've promptly contacted rufon about this matter. In request of a full refund and well was told that after 3 days a refund could not be provided. Even after I explained to them that the merchant was trying to charge me additional fees. I feel as though this company is very misleading with the advertised rates that they have in their coupons and simply want a full refund.
Business Response
Date: 01/13/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We truly appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion or frustration youve experienced.

We would like to clarify that our deals, including the one you purchased, are clearly outlined with the following notice on the deal page: "Does not include shop supply fees or tax (where applicable). See store for further details. Additional service fees may apply." These terms are intended to ensure transparency about any additional fees that may be required at the merchant's location.

Unfortunately, as per the terms of the deal you purchased, this offer is non-refundable. We understand that this situation may be disappointing, but we are unable to process a refund for this particular purchase. We apologize for any inconvenience this may cause and hope that you are able to resolve the matter directly with the merchant.

We truly appreciate your understanding, and we value your feedback as we continuously work to improve our services.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 5 Black Tie movie tickets for Xmas presents from Groupon. For some unknown reason they canceled one. They billed me for 4 - $55.04. ($13.76 per ticket). When I tried to redeem them they said I only purchased 3 and they had refunded me for one ticket - back to my original form of payment. I have asked for proof of the refund. Nothing. I have provided all four order numbers. Same as above They say one canceled only have 3. We have been back and fourth almost daily on this issue. I am tired of all the run around. I told them I wanted a refund of the $55.04. They said no.
Business Response
Date: 01/13/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. Ive also responded directly to your email from **************************, and I want to sincerely apologize for the inconvenience this situation has caused.

Upon reviewing your account ************************ I could only locate one order purchased on 12/15/2024 for one Black Movie Ticket at *** Theatres (Order #**********) and was unable to find the remaining four orders.

To assist you further, I have sent a direct email requesting additional details regarding your purchase. This information is essential for us to locate and verify your order accurately. I kindly ask that you provide the requested details at your earliest convenience so we can proceed with resolving this matter.

Looking forward to your response.

Kind regards,
********
Manager
Groupon
Customer Answer
Date: 01/13/2025

Complaint: 22779564

I am rejecting this response because:
I received NO direct communication from this person I have supplied the numbers she is requesting multiple times. The number of mystic purchased has changed AGAIN. I ordered 4 tickets - paid for four tickets and Groupon says they refunded one which is absolutely NOT true. My patience is exhausted. I want a full refund of the $55.04 immediately.

Sincerely,

***** ******
Business Response
Date: 01/20/2025
Hi *****,

Thank you for reaching out, and I sincerely apologize for the frustration youve experienced, especially regarding the lack of direct communication. Unfortunately, we do not have phone support. I understand how important it is to feel heard, and I regret any inconvenience this may have caused. Please know that Im here to assist you personally and will do my best to resolve this as quickly as possible.

Upon reviewing our records, we haven't received any information regarding your order through the email address ********************** Could you confirm if you might have used an alternate email address to send us those details?

To help us investigate this further, could you kindly provide a screenshot of your order along with the following information:

Order confirmation number
Voucher redemption code
Any alternate email addresses that may have been used for the purchase
The amount charged
The date of the charge
If the charge was made via a credit or debit card, please also include:

Name on the card charged
Type of card ****** MasterCard, etc.)
Last four digits of the card
Expiration date
Billing address associated with the card
For ****** charges, please provide:

The ****** invoice ID reflecting the charge
The email address registered to your ****** account
If you feel that providing all this information is too much, please feel free to send a screenshot of what you see from your end, and well be able to assist you further from there.

Please reply back to this email with the requested information so we can investigate the issue and get it resolved for you.

Thank you for your patience, and I look forward to assisting you further.

Kind regards,
********
Manager, Groupon
Customer Answer
Date: 01/21/2025

Complaint: 22779564

I am rejecting this response because:
I responded to Groupon and supplied the information she requested.

I told her I wanted a refund of $55.04.

Please acknowledge receipt of this email.

Thank you,
***** ******
Sincerely,

***** ******
Business Response
Date: 01/30/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for sharing your concerns with us. Id like to clarify the confusion regarding your accounts and purchases. While the emails from **************** and ********************* may go to the same inbox on your end, they are recorded as separate accounts in our system. Three tickets were purchased through ****************, and one was purchased through *********************.

We do not issue refunds for non-refundable deals, but I acknowledge that our agents may not have explained this clearly to you. I can assure you that no charge was made for the rejected order, and you should have been refunded the $13.76. Please check your bank to confirm this.

Regarding the issue with the redemption links not working, could you please provide a screenshot of the error you're encountering? Ive checked the links on my end, and they appear to be working, but Id like to ensure we address this for you.

Thank you for your patience, and I apologize for the miscommunication. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Kind regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/01/2025

Complaint: 22779564

I am rejecting this response because:
******** referred to a refund of $13.76 and I was to check with my bank. I have told her repeatedly I did not receive a refund.
She keeps saying I am confused. I am NOT confused. She is confused. I hardly think her condescending manner to a
customer is warranted. ********************** is the one at fault here. Not me. She sent me four ticket links to redeem. Amazing since
from the beginning she repeatedly said there were only three. When I told her the links didn't work, she said that they worked
on her end. Then I got another email with a different way to redeem the tickets which I did and printed. Every step of the way
Groupon, their **** and ******** have told me I was wrong about everything. I have no expectation that these redeemable
tickets will work. If I am correct, I will be back and then request compensation for the tickets, trip expenses and time involved.
I have asked ******** to provide the documentation for the $13.76 refund theysaid was issued. They refuse to provide that. I will
accept the response when she does so. Groupon is in trouble with managers like ******** running the show.

Sincerely,

***** ******
Initial Complaint
Date:01/07/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for a full set of eyelash extensions on 1/7/25. I called the salon: Salon Adagio, **************************************************. Phone: ************. I was told by the person who schedules appointments that they did not have a technician to do eyelash extensions. They might have someone in two weeks. I paid $68.85 for the coupon. It is not reasonable that they do not actually have a technician to provide the service I paid for.
Business Response
Date: 01/13/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. Ive also responded directly to your email from **************************, and I want to sincerely apologize for the frustration and inconvenience this situation has caused you.

We completely understand how disappointing it must be to purchase a service only to find that its unavailable. Please know that we take your feedback very seriously, and we will be addressing this issue with the merchant to ensure this type of experience does not happen again in the future.
In the meantime, I can confirm that your voucher has already been refunded to your original form of payment. The refund should be reflected in your account within 10 business days. We truly appreciate your patience throughout this process.

Once again, I am sorry for the disruption to your plans, and we are committed to making sure your future experiences with Groupon are much more seamless and enjoyable.

Kind regards,
********
Manager
Groupon
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 18th 2024 I went to Liquivida wellness center to redeem my Groupon for 1full syringe of JUVDERM lip filler I paid $322.20 through Groupon .the place had signage for JUVDERM they tech showed me in the room I was in and after she injected my lips for 45 min I asked her which JUVDERM she used the ultra or ultra xc. SHE SAID NONE THAT SHE USED HER FAVORITE BRAND FILLER RHA3 and she likes it better than *********** I was mortified but I said oh wow really.. and she was busy ad left me in room with ice pack and said have a great day call us if any complications so I went to spit the numbing cream that was in my mouth in garbage and took pictures of the box of filler she used it said Teoxane dermal filler .i also took photos for the syringes nothing said JUVDERM nothing in the room but the brochure said JUVDERM..I left Liquivida wellness center and immediately contacted Groupon for days demanding a refund I purchased JUVDERM not some off the wall Brand injection . My lips and surrounding area burned and bubbled for days. Not only that since the swelling has subsided it seem no filler at all.. Groupon said they were sorry and gave me a credit of 100$ to my Groupon account.. this is disgusting that had i not asked her and took a look around like the JUVDERM website recommended to make sure to look for ******* labeled package and syringe I would have never known. from the look of it the pace is still running a special for JUVDERM.. this is fraud to the fullest and I don't even know what this filler is .I never heard of teoxone or rha3.i also asked the tech for her card because I know only a ** or nurse can administer this she sad she didn't have one. i need to be compensated.. I have photos of everything I purchased i have photos for the room the syringes the box in the garbage she put in there and it won't let me load to this complaint please help.
Business Response
Date: 01/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I also responded to you a moment ago via email from **************************. I apologize for the trouble youve experienced.

Regarding your complaint:

I understand your concerns regarding the use of RHA3 instead of Juvederm for your lip filler treatment at *************************, as well as the discomfort and dissatisfaction you experienced following the procedure. We take these matters seriously, and I want to ensure we review the situation thoroughly to assist you appropriately.

To help us better understand the details, would you be comfortable answering a few additional questions? You may have already provided some of this information, but confirming as many details as possible will help us carefully review the situation:

Can you please provide a detailed account of what happened?
What date and time did this occur?
Where did this take place?
Do you know the name(s) of the person/people involved?
Have you notified anyone else about this incident?
Is there any relevant documentation (e.g., reports, photos, emails, texts, audio/video) that you would like to share with us?
Is there any other important information you believe we should know about this situation?
Thank you again for your time, and I look forward to resolving this matter for you as soon as possible.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 01/17/2025

Complaint: 22778801

I am rejecting this response because:I reported to you since 12 18 24 My name is *******. ***** is my fiance
My license was required when I redeemed all ***********************
I purchased 1 full syringe of juvederm ultra or ultra xc for lip filler

When I first sat in chair she handed me a
juvederm labeled display that they have on table directly in front of me to show me how much a full syringe had in it

after over 45 min of many small injections ( which i knew usually doesn't happen when getting juevederm. )i asked which one of the 2 offered juvederm the injector used. She said neither she prefers her favorite filler RHA3 .I HEART SANK!

she then told me the numbing cream will probably cause saliva to buildup and I have to spit it out..I asked where did she have a cup she said no and to spit in garbage thats when I noticed a open box of teoxone dermal filler .

I had juevederm in my lips 5 years ago and its very few injections and lips are even and plump throughout ..no side effects..no burning headache or ear ache.. I had all of this *** more for a weekor more..my lips still hurt ..I have no sign of filler at this time
Except an enlarged lip right under my nose I look like a distorted duck

The ad on groupom says juvederm period
Also says they are solely responsible for products and services used af for the patient

Also I asked the injector for a card so I could see her license info
( in nj laws state nurse or ** only can do filler injection) she said she didn't have one

Date time
December 18 2:15 pm

Where
liquivida wellness center
****************************************************

Injector
Lily ?

Notified groupon when I left appointment

This is terrible that it hasn't been resolved
They are taking advantage of customers who don't know better or maybe dont know the signs of something being off
I have every photo and correspondence

Sincerely,

******* ****
Customer Answer
Date: 01/20/2025
Complaint: 22778801

I am rejecting this response because: I have told my same story like 15 times to these people. I don't understand. they have no live *** they just keep sending same responses. this is nuts. the place liquivida injected me with a filler they don't even offer. They have juvederm displays but used something else. I have the proof they ripped me off. My lips are in pain yet no filler. my top lip by my nose is deformed. A ** will fix my lips but it will cost $700 to $900. I want my $322 back to my card on file So I can get to a **. The injector was not a licensed nurse or ** and this is nuts.

Sincerely,

******* King
Business Response
Date: 01/23/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for bringing this situation to our attention. We take claims of this nature very seriously and will escalate this to the appropriate team for review.

I've gone ahead and issued a full refund to your original form of payment and removed this voucher from your account. You'll receive a separate automated email message to confirm this as well. While we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
We understand your concerns about the product used and the licensing requirements in **********. As you pointed out, licensed medical professionals such as nurses or doctors are required to administer injections, and we will be investigating this matter further.

We will review your concern carefully and conduct a detailed evaluation properly and efficiently, to the extent possible. Please note that the time it takes to adequately and comprehensively assess the situation to completion will depend on individual facts and circumstances. We will take action as appropriate to address the findings of the comprehensive assessment.

Typically, we won't contact customers once a concern has been raised unless we have additional questions. However, you can reach out to us at any time if you have any additional information you would like to share regarding your concern.

Please let me know if there is anything else I can do for you right now. If you feel that you have been the victim of a crime, we encourage you to report this incident to your local authorities.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for upholstery cleaning. The Groupon stated for 2 sections of a couch. I called to redeem and was told I had to get an estimate because the entire couch would need to be payed for. The Groupon does not state the entire couch needs to be cleaned. Groupon nor the business will return funds. The owner stated I was silly to think that I would get a couch cleaning for that price. The owner falsely advertised.
Business Response
Date: 01/13/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I also just responded to you via email from **************************. I truly apologize for the frustration and disappointment you've experienced.

I understand how important clear and accurate information is, and I'm so sorry that this issue has caused you inconvenience. Please know that we take your feedback seriously, and we'll do everything we can to ensure this doesnt happen again.

I see that your voucher has been refunded as Groupon Bucks, which you can use for future purchases. I hope this helps, and I truly appreciate your patience as we work to make things right.

If you have any further concerns, please dont hesitate to get in touch. Were here to help

Kind regards,
********
Manager
Groupon
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this from groupon for my car, ******************************** Change with Tire Rotation and Standard Filter (+$15 Rebate) at ************************ Centers Order # ********** I realized immediately that I needed full synthetic blend, which i purchased immediately afterwards. So then I immediately contacted Groupon customer service and explaining that I needed one refunded (and of course i had purchased the correct one) never heard back, never heard back. Then I reached out again, and they said three days had passed, and showed them that it hadn't with my email trail.....then they just said that it was non refundable. **** *.
Business Response
Date: 01/13/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. Ive also responded directly to your email from **************************, and I want to sincerely apologize for the inconvenience this situation has caused.

As part of our standard policy, we typically do not issue refunds after the 3-day refund window has passed. However, after reviewing your case and taking the circumstances into account, we have made an exception and processed a refund to the original form of payment. You should see the refund reflected in your account within 10 business days.

For your future reference, please note that our support team is available 24/7 to assist with any concerns or questions you may have. You can contact them anytime using this link: ******************************************.

We appreciate your patience and understanding, and I hope this resolves the matter for you. If you have any other questions, dont hesitate to reach out.

Warm regards,
********
Manager
Groupon
Customer Answer
Date: 01/14/2025

Complaint: 22777322

I am rejecting this response because they are lying. I responded within EIGHT HOURS OF THE PURCHASE. I want a FULL REFUND.

Sincerely,

***** ******
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I logged into my Groupon bought a Groupon for Christmas at the **********************, **. I used Apple Pay. I went to use the Groupon, couldnt find it anywhere. I purchased another one while I was in the parking lot, holding up the line of the place because I couldnt find that Groupon anywhere. I purchased this 12/24/24. It was for 12/26/24. I contacted Groupon 12/27/24. There is no customer service phone number. Since the event was 6-11 pm. I was not able to chat with them while I was holding up the line looking for said Groupon. I purchased and used the new one. 12/25/24 was a holiday and Im sure no one was looking at Groupon that day. When I contacted they keep saying it was past 3 days. They said I can use the Groupon for the original amount but again it was for a Christmas event, its no longer Christmas and I had already went and used the second one.When I contacted Groupon on 12/26/24 and they would not refund me. I was told my email was typed wrong. If I was logged into my account using Apple Pay, that is not possible.
Business Response
Date: 01/13/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. Ive also responded directly to your email from **************************, and Im truly sorry for the inconvenience this situation has caused.

Thank you so much for your patience, and I truly apologize for the frustration youve experienced.

I understand how disappointing it must be to deal with this situation, especially during a busy time, and Im very sorry for any inconvenience it caused. After reviewing your case, I want to let you know that our supervisor issued a refund to your original form of payment as a one-time courtesy due to the issue with your email address.

Unfortunately, the refund attempt was unsuccessful because of a dispute that was initiated. At this stage, I would kindly suggest reaching out to your financial institution for further assistance in resolving the issue, as they may be able to help process the refund.

I genuinely appreciate your understanding and patience as we work through this, and if theres anything else I can do to assist you, please dont hesitate to get in touch.

********
Manager
Groupon Customer Support
Customer Answer
Date: 01/18/2025

Complaint: 22777299

I am rejecting this response because:Groupon has stated they are unsuccefully able to refund it. I have requested to cancel the dispute from *** so they can refund it, but I work at the bank and that should have no impact.

Sincerely,

******** *********
Business Response
Date: 01/23/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. Ive also responded directly to your email from **************************, and Im truly sorry for the inconvenience this situation has caused.

Regarding your issue: I understand how frustrating this situation may be, and I truly apologize for any inconvenience caused. Since the dispute was closed in your favor, we are unable to issue a refund from our end. However, your bank should have already processed the refund for this purchase. I kindly suggest reaching out to them directly to confirm the refund status. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 01/24/2025

Complaint: 22777299

I am rejecting this response because: I keep getting the same automated response. The claim was not closed in my favor. I have a temporary credit and they can take it away anytime. I wanted to be able get a credit from Groupon or keep the credit and neither has been completed yet.

Sincerely,

******** *********
Initial Complaint
Date:01/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying for days to reach Groupon to no avail. I was gifted a Groupon and called to schedule and the merchant refuses to accept the Groupon for a promotion that she listed (and is still being currently offered), stating that Groupon hasnt paid her business. Im filing against her business as well since she has yet to take the offer down and someone (either Groupon or **************************) continues to defraud people. The Order # listed is the actual Groupon Redemption Code
Business Response
Date: 01/13/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. Ive also responded directly to your email from **************************, and Im truly sorry for the inconvenience this situation has caused, especially as it involves a gift voucher.

After reviewing your previous correspondence and understanding the difficulties youve encountered, Id like to inform you that, as per our policy, we have issued a refund in the form of Groupon Bucks to your account at ************************************ These Bucks are now available and can be used for any future purchases on our platform.

Additionally, we take your feedback seriously and will follow up with the merchant to ensure that this issue does not happen to other customers in the future. Your experience is important to us, and were committed to improving our processes.
Thank you for your patience, and please let me know if you have any additional questions.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 01/20/2025

Complaint: 22776904

I am rejecting this response because:
I have looked on Groupon and there is no other company that offers this service near me.
Groupon is running some kind of scam to get people to buy things that they cant use and then holding the funds hostage.
its Groupons problem that the merchant created this problem, not mine.
I do not trust Groupon and there is nothing on Groupon that Id spend nearly $500 dollars on at this point.
I was refunded to the original method of payment

Sincerely,
****** *****
Business Response
Date: 01/30/2025
Hi ******,

Thank you for reaching out and sharing your thoughts. I completely understand your frustration, and I appreciate your feedback.

While I realize this may not be your preferred resolution, I want to assure you that there is a wide variety of deals on our website. The Groupon Bucks youve been issued will never expire, so you can use them whenever you find a deal that fits your needs.

We take your feedback seriously and will continue working to improve our services. While Im more than happy to address any other inquiries regarding your purchases, I regret that we are unable to refund the original method of payment under the current circumstances.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/11/2025

Complaint: 22776904

I am rejecting this response because: I responded a while ago indicating that I was not satisfied with the response/solution given by Groupon.
They provided me with Groupon credit, and I have viewed Groupon and there is nothing on the site that Im interested in utilizing.
This was supposed to be a Christmas gift, and now there is no Christmas gift still.

I informed Groupon that I was not happy with this resolution, and they pretty much said too bad.
I emailed BBB about this a while ago.
I apologize if for some reason that wasnt seen/delivered.

There have been no updates from Groupon since then.
They refuse to refund the money back to the original form of payment.
So Im basically scammed out of $500 which they are keeping.

Sincerely,

****** *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Groupon, Inc. is NOT a BBB Accredited Business.