Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,852 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel reservation through Groupon for $741.76 and canceled it well before the deadline, as per their cancellation policy. Groupon confirmed the cancellation via email and stated that the refund would be processed. However, instead of refunding the money to my credit card (as expected), they issued the amount as Groupon Bucks without my consent.I have not used any of this disputed amount. I only discovered this issue recently, and when I tried to resolve it with Groupon, they refused to refund the money to my credit card. As a 74-year-old widow on a fixed income, I need the money backnot store credit that I will never use. I feel misled and frustrated by Groupons handling of this refund.I am requesting that Groupon refund the $741.76 directly to my credit card, as originally promised.
Business Response
Date: 02/01/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your order for La Quinta Inn & Suites by Wyndham Paso ****** Order #**********.

I genuinely understand how frustrating and distressing this situation must be for you, especially as you mentioned being on a fixed income. I apologize for any inconvenience or confusion this matter may have caused you.

After thoroughly reviewing our records, I can confirm that a refund for $741.76 was successfully processed to your original payment method on January 28, 2025. An email confirmation was sent to you shortly after this refund was issued. If you have not seen this email, I recommend checking your spam or junk folder, just in case our emails have been misdirected.

Please be aware that refunds issued to a credit or debit card appear as transactions from Groupon, Inc. Occasionally, it can take your bank a few days to route the funds correctly and post them to your account. I kindly ask you to monitor your account for a few days and to reach out to your bank if the refund does not appear in a timely manner.

Should you continue to face any difficulties or have further questions, please do not hesitate to reach out. We are here to help and want to ensure this matter is resolved to your satisfaction.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction was for a ********* Windows 11 Pro Product Key. The vendor would only provide the key once the group was redeemed. I needed to provide my personal information through a third party website (directgames) and received a product key by email. Once I entered the product key to activate my Windows 11, an error came up saying that the key had already been used on another device (not mine). It became clear to be that the vendor "directgames" either sells product keys that have already been used or the same product keys to multiple people. Since you need to redeem the groupon before they give you the key it's technically redeemed, even though no legitimate product was ever delivered. Groupon continues to sell these product keys despite consistent complaints from the comments, so it's clear that Groupon is either complicit in this fraud or is so negligent that they are intentionally unaware it happens.
Business Response
Date: 02/06/2025
Hello J S,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: First, I want to sincerely apologize for the inconvenience youve experienced with your ********* Windows 11 Pro Product Key purchase. We take these matters very seriously and strive to ensure customer satisfaction.

I've issued a full refund to your original form of payment and removed the voucher from your account. You will receive a confirmation email shortly regarding the refund, and while we process refunds immediately, please note that it may take a few days for your financial institution to post the credit.

We will also conduct a thorough review of this issue to ensure its properly addressed. While this process may take some time depending on the individual facts and circumstances, please know that we are taking this matter seriously and will take appropriate action based on the findings.

If you feel that this incident may involve criminal activity, we encourage you to report it to your local authorities. In the meantime, if you have any further information or need additional assistance, please don't hesitate to reach out.

Thank you for your understanding, and I apologize again for the inconvenience caused.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards,
********
Manager
Groupon
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this groupon deal for a highlights treatment, and soon after I purchased it, I called the salon to book my appointment. However, it took them 3+ days to get back to me, and when they did get back to me, they refused service because of my hair type. The problem is, because they took 3+ days to get back to me, and the groupon could only be refunded within 3 days, so when I reached out to groupon as soon as I heard back they denied me a refund and only offered it as groupon credits. I am seeking a full refund, as the salon refusing treatment took too long for me to ask for a refund, and I am not able to get the service I originally requested, and despite it not being my fault at all, and an issue with groupon and the merchant, I am being penalized, by being charged and not refunded.
Business Response
Date: 02/03/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your experience with us. I sincerely apologize for the delay in communication from the salon, as well as for the frustration this situation has caused.

I understand that the salons refusal to provide the service you purchased, combined with the delay in their response, has put you in a difficult position. I see that the outlined issues are addressed in the offer terms, which can be reviewed prior to purchase.

"Additional fees may apply depending on hairs length, texture and density. Service is for basic highlights and does not include toning, base color, or color correction."

While the standard refund policy for Groupon deals is that cancellations must be requested within 3 days of purchase, I completely understand that the circumstances here were outside of your control.

As a one-time exception, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

We appreciate your understanding and patience as we worked through this, and Im truly sorry for the inconvenience this caused. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/24/25 Utilized Groupon to book a room at *******. The hotel confirmed my reservation never existed in their system and advised me to contact Groupon for a refund. Since the issue is on Groupons end, I expect a full refund to my original payment method. Groupon listed a sold-out room for purchase which was extremely misleading, and the poor handling of this situation reflects deceptive practices in my opinion. Groupon is of no assistance. Theyve repeatedly told me that Harrahs has to process the refund. Again, Harrahs was sold out of rooms hours prior to me booking with Groupon, therefore my reservation never existed in their system, there was no transaction. No refund. The third ***** I chatted with at Groupon said she could issue a refund as credit to use on their platform. I respectively declined. I do not plan on using their platform anymore after my experience. I only want my account used for purchase, refunded. Can you please assist.
Business Response
Date: 01/29/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing the details of your experience. Im truly sorry to hear about the issues youve faced with your Harrahs reservation and the frustration youve encountered throughout this process.

To assist you further, Ill need a bit more information about your order. Unfortunately, we were unable to locate an account with the email address provided or any previous contact history under it. Could you please share the details of the order, such as the order confirmation number or the email address associated with the purchase? This will help us investigate the situation thoroughly.

Once we have that information, well do everything we can to look into the matter and provide the best possible resolution.

Thank you for your patience, and I look forward to assisting you further.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/29/2025

Complaint: 22859766

I am rejecting this response because: Groupon is simply requesting more details about the issue. I responded to them directly via email with the requested information but havent received a reply. That was four hours ago, and they have yet to find a resolution.

Sincerely,

******** Bahaiddin
Business Response
Date: 02/04/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience and for following up with us. Im truly sorry to hear about the delay in our response, and I completely understand your frustration. While our usual response time is within ***** hours, I assure you we are actively working on resolving this issue.

To confirm, Ive already issued a full refund to your original form of payment for your Harrahs reservation. You should have received a separate automated email confirming this. Please allow a few days for your financial institution to post the refund to your account. If you have not seen it reflected yet, it may take some time to appear on your statement depending on your bank's processing times.

I understand how important it is to have this matter resolved, and I sincerely apologize for any inconvenience this has caused you. Please let me know if you do not receive the confirmation email or if theres anything else I can assist you with in the meantime. We want to make sure youre taken care of.

Thank you again for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:01/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
groupon not vetting their vendors. they allow vendors to sell on groupon site that do not fulfill sales and scam people from money. groupon sells vouchers for third party products and then groupon hides behind saying they are not liable for a refund since the voucher was already used (you cannot obtain the third party product without using the voucher). groupon should refund the money for the product sold on their site and then groupon should civilly ****** after the vendor they allowed to sell product(s) on their site. groupon should be protecting their customers not throwing them under the bus for their failure to vet their vendors.
Business Response
Date: 02/06/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly apologize for any frustration or inconvenience this situation has caused. I completely understand how important it is to have confidence in the merchants youre purchasing from, and I assure you that we take this very seriously.

Please know that we do thoroughly vet our merchants to ensure a positive experience for our customers, and we take feedback like yours to heart as part of our continuous effort to improve. We are committed to addressing these concerns, and Ive escalated your request to our internal team for further review.
We typically provide an update within 48 to 72 hours, but in some cases, it may take up to 7 days. We will make sure to keep you informed and get back to you as soon as possible.

Thank you again for your patience and understanding during this process. If you have any additional questions, were here to help.

Kind regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupons that advertised personal golf lessons at Golf Stop which is/was a brick and mortar business. When trying ro schedule the golf lessons, the business could no longer be found and said it was permanently closed. I reached out to Groupon's customer service and was then provided a phone number for the business. Upon calling, the golf lessons are at someone's personal residence. This is not how the Groupon was advertised and they have now changed the terms of the agreement and are unwilling to offer a refund. I am not at all comfortable forcing the recipients to trech across town to go to someone's home for golf lessons. It is odd and uncomfortable and quite frankly, not safe. The company refuses to refund my money. I want a FULL refund for my purchase.
Business Response
Date: 01/29/2025
Hi Crystal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the confusion and discomfort youve experienced with your golf lessons. I completely understand your concerns, and I sincerely apologize for any inconvenience this situation has caused.

I want to assure you that we take your concerns very seriously. After reviewing our records, I can confirm that your refund was successfully processed to your original form of payment for both vouchers on 01/26/2025. You should have received an email confirmation regarding this refund shortly after it was issued. If you're not seeing this in your inbox, I recommend checking your spam or junk folder in case our emails have been redirected there.

Please keep in mind that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. It can sometimes take a few days for your bank to route the funds correctly and post them to your account, so I appreciate your patience during this time.

Thank you for your understanding, and I hope this resolution meets your expectations. If you have any further questions or need additional assistance, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:01/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 10, 2025, I purchased Intuit Quickbooks Desktop Pro Plus 2024 Lifetime Activation For Windows from Groupon, Inc. I was told I would receive an email giving me access to a voucher for the product. I never received the voucher. I have asked for the voucher several times but have not received it. Their website says I redeemed the voucher. I have contacted them several times about this and they keep sending me to a company called *********. I was able to reach ********* after some five attempts and they sent me two separate activation keys, both of which have proven invalid. I contacted ****** about each one and they said the first one was not an activation key number and the second was owned by someone else. I have exchanged at least 10 emails and online chats with Groupon and they refuse to resolve this issue. They keep telling me to contact Keyempire. I have tried to get a valid activation code but to no avail. I am requesting a full refund for the product $250.00 as I have had to buy the product from another company. This is for a business and I could not wait any longer. I do not want store credit.
Business Response
Date: 02/06/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive thoroughly reviewed your recent comments, as well as all internal correspondence regarding your case. Ive also sent you an email from ************************** with further details.

I completely understand how frustrating this has been for you, especially given the urgency of needing the product for your business. Despite your multiple efforts to obtain a valid activation key, you've encountered several challenges with the merchant, and I truly apologize for the inconvenience this has caused.
As the voucher is marked as redeemed in our system, we may not be able to provide a refund at this time. However, we previously escalated this matter to our merchant support team and directed you to contact Keysempire via their website: **********************************. We advised allowing a ***** hour window for the merchant to respond.

At this point, could you please confirm if youve been able to follow up with the merchant through the provided link? This will help us determine the next steps.
I sincerely apologize again for the difficulties you've experienced, and I truly appreciate your patience throughout this process. If theres anything else I can do to assist, please feel free to reach out.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/07/2025

Complaint: 22858706

I am rejecting this response because:
Groupon has not resolved the issue. I still have not received a voucher from them thought their system says I have redeemed a voucher. They have simply repeated the same information as before without seeking to resolve the issue. I purchased the item from Groupon and they are obligated to provide a refund for not providing the item. As I have stated over and over, the company they sent me to will not give me the product and have issued me two false activation codes. They are no longer responsive to any communication from me. The company who makes the product, ******, has stated that these are not credible codes. Groupon needs to take responsibility for this issue. I am very disappointed in their lack of action. Let it be said that I will not buy from them again and will encourage others to avoid their offers.

Sincerely,

***** ***********
Business Response
Date: 02/11/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your latest comments, along with all internal correspondence regarding your case. I also responded to you directly via email from **************************.

Im truly sorry for the frustration and inconvenience this situation has caused. I completely understand how disappointing it must have been to not receive the service you expected. Your experience is not what we aim for, and I sincerely apologize that the merchant didnt provide the proper support.
I also see that a dispute has been initiated through your financial institution regarding this purchase. At this stage, the best course of action would be to follow up directly with your bank to finalize the resolution.

Please know were always here to help with any issues related to your Groupon purchases. If you need further assistance or encounter any other issues, feel free to reach outwere committed to making things right for you.

Again, Im very sorry for the trouble, and thank you for your patience and understanding. Please let me know if theres anything else I can do to assist.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/21/2025

Complaint: 22858706

I am rejecting this response because:
Complaint ID: ******** I did respond to your last email stating that the company has not provided any resolution to the issue. All they say is that they will not reissue the voucher I did not receive and that I need to contact the secondary vendor which I have tried to do but to no avail. They took $250 of my money and I have received nothing in return. This matter is not settled. ***** *********** 2/18/2025
Sincerely,

***** ***********
Initial Complaint
Date:01/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon and i would like a refund its within the 72 hour period.
Business Response
Date: 02/01/2025
Hi ***********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand that you are looking to get a refund for your recent Groupon purchase, and I'm truly sorry for any inconvenience this situation may have caused you.

Upon reviewing your account, I noticed that you initially opted for a refund in Groupon Bucks for this purchase. It appears that you have used the full refund amount of $127.20 towards a new purchaseOrder #********** at *********************************************************

I completely understand that these types of situations can be frustrating, and I'm here to help address any concerns you might have. Please feel free to reach out if you have further questions or if theres anything else I can do to assist you.

Thank you for your understanding and patience.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased through Groupon on January 19, 2025. The service was a 90-minute session with an add-on, priced at $71.20, which was paid for online in advance. However, the actual experience was highly unsatisfactory for the following reasons:1.Service Not Delivered as Advertised: Despite my clear communication to the merchant regarding the specific service I purchased, I did not receive the full 90-minute session nor the add-on that was part of the package. The service I received was completely different from what was advertised.2.Additional Unjustified Charge: Although the service was prepaid through Groupon, the merchant charged me an additional $10 at the time of the appointment. I was not informed of this extra fee in advance, and no explanation was provided for the additional cost.3.False Advertisement and Unprofessional Experience: The service failed to meet the description and expectations set forth on Groupon. This amounts to false advertising, as the merchant did not deliver the service I paid for in good faith.4.Poor Customer Support: I attempted to address this issue with Groupon, but my claim was declined after the merchant refused to resolve the matter. This response is unacceptable given that the service was clearly not delivered as promised.I request an immediate resolution to this issue, by requesting a full refund of the $71.20 paid through Groupon and the additional $10 charged by the merchant.
Business Response
Date: 01/29/2025
Hi Akem,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the issues you encountered with your recent purchase.

I genuinely appreciate you bringing these issues to our attention, and I understand how important it is for our customers to receive the services they expect. It's disappointing to hear about your encounter, and I apologize for any inconvenience this may have caused.

While we strive to ensure that all our offerings meet our customer's expectations, it seems like we fell short this time. Please know that your feedback is incredibly important to us. We are committed to improving our processes and ensuring that our deals deliver as promised. Your concerns will be shared with the appropriate teams, and we take all feedback seriously.

Regarding your request for a refund, unfortunately, once a voucher has been redeemed or used, our policy limits our ability to issue a full refund. However, as a gesture of goodwill, our team has already issued a partial refund of $15 in the form of Groupon Bucks to your account. Unfortunately, any additional refunds for redeemed vouchers would require approval from the merchant, which we have not been able to secure at this time.

We truly appreciate your understanding and value your continued support. If there is anything else we can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a membership to Rosetta ***** through Groupon on 1/11/25. I never received an activation code and have already dealt with their terrible chat-only customer service. I need the moneies paid to be refunded to the account provided to **********************.
Business Response
Date: 02/01/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the issues you've encountered with your ******* ***** membership. I understand how frustrating it must be to not receive your activation code. Please accept our sincerest apologies for the inconvenience caused.

Upon reviewing your case, I see that your issue has already been escalated to the concerned team. They are actively working on it and will get in touch with you soon to provide an update.

Please note that we usually receive updates fairly quickly, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchant in the backend. Rest assured, we are working diligently to resolve this matter as swiftly as possible.

We truly appreciate your patience and understanding during this time.

Regards,

******* *********
Manager
Groupon Customer Support

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