Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,875 total complaints in the last 3 years.
1,336 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use Groupon to run discounts for my cleaning business and I noticed that the date that usually receive our deposit was delayed. I didnt think anything of it but after a few days after I reached to the merchant Department and expressed my concerns. They assured me the funds were deposited. Well after a few more days, I called back and yet still was told to the same. Well after about a week, I knew something was clearly wrong. I reached out by phone and got a representative. She was not knowledgeable and was proceeding hang up without a resolution. I kept being persistent and would not allow her to just ignore the issue. After pressing the issue, I said to her please check to see if the account number of the last 4 digits was my business. It was a complete different last four digits. Apparently. There was fraud on my account. Someone changed my account number in the ********************** Admin. I have reached out to Groupon countless times in regard to this matter. They have asked me to send proof I was the owner. I have done all of this. On top of the loss of payment, *** had to pay my contractors out my my personal account. Below is one of the commutation:Hi Clover,We have received response from internal team.And they are stating that the payment not been rejected and cannot be reissued at this time. Please follow up with your bank's ***************** for locating the funds.If you have any queries please contact us. Kind regards,************ Groupon Merchant Operations This is the amount due to my company that still have not received. Its been a whole month. I do not trust this company anymore. They not only force business to give higher discounts but they take an addition discount of the pay. By the time, we receive pay, its so low, after paying our workers. The business barely makes profit. May 8, 2023#********/825Processed$438.01 Example of pay $228.15 Adjustment -$74.76 Payment total $153.39 I am in covenant with God and judgement will come.
Business Response
Date: 06/26/2023
Hello Clover,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).

If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a voucher and the vendor will not honor it because they have been trying to get off this site and Groupon doesnt answer them. The say Groupon is selling this for $549.00 and the actual price of the treatment is $1800.00 I submitted the issue on June 2nd and today I got an email from ******* who looked at the investigation (which I submitted June 2nd) and confirmed the vendor will not honor it, she offers me Groupon credit (email below). I have been clear from the start, I DONT want Groupon credits, since I dont want to buy anything further from Groupon. I want my money back. There is nothing I want to buy with Groupon, I think I am have been clear with them on this.Groupon is aware that *********************** doesnt want those vouchers to be sold and Groupon keeps selling them. That is called fraud. I logged in right now 06/08/23 4:34p.m. and they are still available to sell.Order #********** purchased 04/28/23 $549.00 on cc #**** for: *********************** Microneedling at ***********************. Four Options Available located at ******************************************************************************************* I have asked multiple times to speak to someone on the phone, and the answer was we cant until further notice.All phone number I find to Groupon are ither disconnected or dont work.I need help, this is not penny's. I think they are trying to run out the clock out on the voucher so that they can say its expired.Purchased on April 28, 2023 Expires: August 26, 2023
Business Response
Date: 06/23/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***********************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a service-oriented Groupon offer, for which I was tremendously unsatisfied. For several weeks now, I have been told I would be receiving a credit back to the credit card I used to buy the service, which still hasn't happen. I end up dealing with a different person every time I ask about it, and they keep insisting the credit has been issued, which it hasn't. I keep being told that I need to check with my bank about the credit, but this was paid for via a credit card.
Business Response
Date: 06/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/23/2023

Complaint: 20161885

I am rejecting this response because: his reply does not solve the issue, just directs me to address it with Groupon via email, not via the Better Business Bureau. I have also replied to him via email and if the issue is resolved, I will close it out with the Better Business Bureau.

Sincerely,

***********************
Business Response
Date: 06/26/2023
Hello *****,

My apologies for any trouble.

Please be kindly informed that we've escalated your case internally and our internal team should handle your issue properly. Your refund should be reflected in 14 days.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/26/2023

Complaint: 20161885

I am rejecting this response because:
I have been promised a refund within a certain timeframe quite a few times, and none of them were followed through on. As I mentioned earlier, once I receive the money, I will mark the complaint as being resolved satisfactorily.
Sincerely,

***********************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased on Dec 19, 2022 a Groupon for ********* Wraps (Ceramic Window Tinting for a Full Car) which expires on June 18, 2023. My daughter (who I bought it for) tried to use it on May 6th, 2023, and she was informed that the company was no longer accepting Groupons, and instructed us to ask for our money back. I did just that, and I was told by Groupon that I can only get a credit for $300 for my Groupon account, that I cannot have a refund. Apparently they have a policy about refunds because of my "original form of payment," whatever that means. To be clear, I didn't just cancel this and try to get my money back. Groupon sold a service that they couldn't deliver on, and then refused to refund my money. I don't care what their policies are, if they can't deliver on a deal, they should give my money back!
Business Response
Date: 06/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for an oil change on 5/31 with Valvoline. At this time I informed the company I needed to do an engine flush. I was told they do not have that service, however, the manager said "he can provide an older recipe that is similar." Only to find out that did not help or work! In fact, it made matters worse. My vehicle since then feels to me it does not run the same after an oil change from Valvoline. On 6/1/2023 I had to go to another oil change company that provides engine cleaning services along with an oil change! I need an immediate refund. I have repeatedly to reach out to Groupon on their website and unfortunely their website has not been working for customer support to be contacted. Thank you
Business Response
Date: 06/23/2023
Hello Tonnisha,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unethical business practices! I have been trying unsuccessfully to get my refund of over $600, to no avail! Their customer service is terrible and doesnt even seem to exist! Ive tried to call Groupon as well, to no avail or help in any way! They keep sending me emails requesting more and more information which was already provided to them. The merchants that offer these Groupon discounts sometimes are already closed for business permanently, they wont honor the Groupon, unable to contact them at all, dont honor any appointments, etc. Groupon has terrible business ethics! Its no wonder theyre laying off thousands of employees. Be very wary if you want to purchase what seems to be a great deal! Very unhappy customer!
Business Response
Date: 06/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

Could you provide me your email account on **********************? I will be able to look at your issue and provide further help.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 07/31/2023
Complaint: 20161627

I am rejecting this response because:
Whom it may concern,
My complaint against Groupon, Inc. has definitely not been resolved.
I have not received my refund from them nor they have not been in touch with me by any means.
I just received your letter two days ago.
Thank you for your prompt attention to this matter,

**********;**********;
8523 **************
*******, ** 60617
************

Sincerely,

*********************;
Business Response
Date: 08/04/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: We apologize for the continued trouble with this, but we have not received an update to the details we requested in our last reply.

Since you have submitted this complaint under the email address ***************************** which is not valid, we were not able to find your account and review the purchases you're referring to. We had requested the correct email address used on your Groupon account in our last response.

Once we have that, we will locate your account and assist you further.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a Groupon on April 12, 2023. Groupon # ********** Order is still "processing" as of June 8, 2023. Price $15.60.Reached out aprrox 8x through email. Pretty prompt replies - basically saying "be patient, our team is working on it." 8 weeks seems like a more than generous amount of time to resolve the problem. Reached out through ******** Canned response after 3 weeks of waiting. "Hi , It looks like our system is taking a bit longer than normal to process this order. I'm so sorry for the delay!"
Business Response
Date: 06/23/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Due to technical problems on our side, the pending order has not been reprocessed. Unfortunately, we are not able to determine what caused the error and, as a result, the failure to process your order.

To help make up for your inconvenience, I've issued a $15.60 in Groupon Bucks to your account.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons *************************************************************** page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ferry rountrip ticket from Groupon. However, the ferry line went out of service. Groupon send out email that it was extended until June 29, 2023. However, when I entered a code, it said it was expired on May 29, 2023 even the ferry service went out of service weeks before expiration date. I do not want credit and I would like to get refund instead. Thanks. *** Sorry, we found some problems:Voucher ********** has expired Voucher ********** is valid for bookings between Dec 15, 2022 and May 25, 2023 ********** is not valid
Business Response
Date: 06/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site. However, I am able to offer a one time exception in this case.

It looks like when you made your original purchase, $38.00 was charged to your credit card and $20.00 in Groupon Bucks was automatically applied.

I've just issued you a full refund and returned the amounts listed above to your credit card and Groupon account, respectively. Please allow up to 10 business days for the credit card refund to be reflected on your statement.

The Groupon Bucks are available in your account immediately, never expire, and can be applied to your future purchases. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a trip to ******, when I went to use the voucher code it didnt work. I contacted them and they told me I needed an email from the third party vendor stating the voucher was not redeemed. When I provided the email stating that it had not been redeemed by the third party no one from Groupon got back to me and the trip expired and was no longer available. I reached out to them about a resolution and no one could help me. Theres also no one I can speak to, its all through an automated system. I then put in a dispute with my credit card company, but they were unable to help. So I reached out to them again and they keep telling me the problem is with my financial institution (Discover), but then Discover keeps telling me to go back to Groupon. I have sent over ***************************************************** If they cant refund my money at least give me another voucher, but they have failed to do that as well. Im out of pocket $4500 Im not sure what else to do. I have not taken a trip and they have stolen my money. Can someone please help?
Business Response
Date: 06/23/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that Our Internal Team is still working to get everything figured out as quickly as possible. They will reach out to you via email and respond to case #********* once there's an update.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2023

Complaint: 20158111

I am rejecting this response because:

Please note the case has still not been resolved. First claiming it was due to my credit card company dispute then claiming they didnt know whether the vouchers were redeeemed.

Both unacceptable because I have provided ample proof multiple times that the case is closed with the credit card company and the that the vouchers were never redeemed . See attached communications.

Sincerely,

**************************************
Business Response
Date: 07/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem your Groupon as planned.

I checked and see that your issue has been escalated to the Getaways Outbound Team. They are still working to get everything figured out as quickly as possible.

Thanks for your patience, and please let me know if you have any questions in the meantime.

Regards,

******
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2023

Complaint: 20158111

I am rejecting this response because: it has been almost 3 months. They have given zero reasons why I cant get my money back they just keep telling me they are working on it. We are talking about thousands of dollars. They have essentially stolen my money. I couldnt book anything because their vouchers dont work and according to their policy if thats the case then Im entitled to a refund. Thank you again for your help.

Sincerely,

**************************************
Business Response
Date: 07/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 07/19/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2023

Complaint: 20158111

I am rejecting this response because:
First they said I could get the refund and now they are giving partial and the rest in Groupon bucks. I do not want these, I will never use them or this company they are a bunch of frauds.

Sincerely,

**************************************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a what I thought was an ****** ****** Valvoline coupon for an oil change *****. turns out the coupon was only good in *********** **********. (The location was set to ****** ****** when I searched for the Valvoline coupon) When trying to recover a refund they replied that I was past the date to receive my money back and would have to receive Groupon bucks. My purchase was made on 06/03/2023 I started to attempt to get a refund on 06/06/2023 within their 3 day refund policy.
Business Response
Date: 06/22/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks for reaching out. I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

*****
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.