Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 vouchers of 2 hours slope access $126 from Groupon on 8/14/2023. We went to the *********************** at same day, they didnt allow us to get in because they dont have equipment rental separate. So I contacted ******** again, they told me to cancel or get a refund. I contacted Groupon for 2 weeks but they refused giving me a refund. Please help me

  Business Response

  Date: 09/19/2023

  Hello Idy,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the merchant not honoring your Groupon when you try to redeem. 
   
  I checked and see that we've processed the refund for this order as Groupon Bucks to your account on 09/02/2023. I could also see that you've partially used the refunded Groupon Bucks towards your new purchase. 
   
  You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  I hope the issue is resolved. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:August 14 Amount:309.44 About:****************** Dispute is: this service is not available I bought tickets on this website ,the staff told me that they dont support it, and then I went back to the customer service of ********************** to refund the money, and he said that there is no way to refund the money, only the credit I dont need the credit ,what I want is the money refund

  Business Response

  Date: 09/16/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've sent a direct email from Groupon, please take a moment to review the email and respond back to me. 
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a coupon from Groupon and learned afterwards the business had closed. I tried getting a refund in the original form of payment (debit card) because there was no fault of mine. They explained that it could only be refunded as a credit which I agreed to. I still have not received the credits, I cannot verbally talk to anyone, and the representatives that are emailing me are now switching from one to another all saying they need more information to process my payment.

  Business Response

  Date: 09/18/2023

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to to your Groupon account. We noticed that your current request and the one's made directly to our support team are using a different email address than the one you used to make this order.
  
  Please note that all refunds will be issued to the same account where the purchase was made, which in this case is ********************* not the email you've provided instead. Please login using this correct email address to your Groupon account to view and use the credits. 
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from a merchant via Groupon. In waiting for the item, I reached out to the merchant to find out where the item was. The merchant informed me of the extensive ordering process, which included a video to navigate to finish the order. Finally when I got to the finish point of this process, I saw that there was a large purchase amount. I decided to no longer continue with this order as I was under the impression via adverted, from the merchant and Groupon., that the amount i paid was the amount of the product. In providing Groupon with thier required information, that no services werr rendered by the merchant, to receive a refund as promised, I was then placed in a loop of over 35 emails and numerous associates, informing me I will receive a refund to I will receive a credit upon receiving their required information from the merchant, that I've provided numerous times. Please help me receive the refund I was initially promised. Thank you kindly!

  Business Response

  Date: 09/16/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've sent you a direct email. Please take a moment to review the email and respond back to me directly in the Groupon email. 
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing a complaint today with Better Business Bureau. Groupon used to be about quality. Now it *****. Their merchants are not committed to them anymore. REVIVE SPA ARLINGTON 30-Minute Organic Body Scrub or 30 or 60-Minute Foot Reflexology Massage at Revive Spa Arlington ( Up to 61% Off)Purchased on August 10, 2023 Expires: December 8, 2023 When calling merchant today I was made to feel like I was a burden and that the Groupon people screwed up on this order. I purchased two Groupon for a foot massage only to be disappointed by the lack of professionalism and appreciation shown for the Groupon. Waste of time and money When contacting Groupon they gave me some spill about a "cooling off period". What a joke as I just purchased this Groupon only 8/11/2023 and it is not 8/30/23.I will never use them again and I plan to pay for a full marketing blitz to the world in bringing light to this incident if this is how they see fit to do their business.

  Business Response

  Date: 09/14/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble.
   
  To make this right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased a getaway from Groupon for Aug. 31st-Sep 3rd. I looked and it didnt look like it went through upon receiving a email from my bank stating fraud was told by the bank it didnt go through, so I did another purchase and now I end up being double booked. I have talked through chat to groupon to rectify this situation and called the resort to be told I need to reach out to groupon. I have escalated this to a Supervisor which stated that I need to contact merchant. ******** is stating that Groupon needs to contact them. I am going back and forth. With ****** out for this. I contacted all parties right away and still no resolution

  Business Response

  Date: 09/14/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 08/30/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, I have received thank you so much 

  
  

  Sincerely,
  
  ***************************;           

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was charged $60 for a ****** membership that I did NOT purchase nor authorize. I noticed it when Groupon sent me an email thanking me for a purchase that I hadn't consented to. Reached out to Groupon via the live chat, apparently it is impossible to speak with an actual human. I continued to get automated messages that someone would reach out to me via email within 24 hours. Never heard anything so I went back to the app. I "spoke" with multiple "agents" that ensured me someone would be in contact with me. A few days later, I go back to Groupon to see if someone had responded in the chat, and to my surprise, my account was deactivated and I was no longer to log in. Tried to recover my password through my email, I was informed there was no account with my information. This process of trying to get some information has been absolutely horrible, and Groupon as a corporation needs to be shut down. I NEVER received an explanation. I am glad I decided to delete my card information before they decided to close my account.

  Business Response

  Date: 09/14/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can see that your account has been reactivated and the purchase has also been refunded back to the mode of payment used.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was unauthorized use of my Groupon account on 8/29/23. I never authorized these charges and have since filled a fraud complaint with my bank. Groupon still owes me a refund for 2 Groupons that expired

  Business Response

  Date: 09/15/2023

  Hello Maksim,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  Please check the direct email that I've sent to you from Groupon.com and respond back to me over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/23, I received a transcript of a customer service chat via email from **********************. Confused as I had not contacted Groupon customer support, I found that a scam artist contacted Groupon asking them to change the email address on my account from my email to theirs. The customer service rep did not ask for any confirmation of identity and was not phased at all when told that a previous Groupon customer service rep had refused to make the change. When the first email address the scammer gave the rep already had a linked account, the scammer told the rep that they were going to create a whole new email to change it to. AND THE CUSTOMER SERVICE REP ALLOWED THIS AND MADE THE CHANGE. I now have no access to my groupon account or any of the active groupons I purchased (and have email confirmation proof that I purchased). I also have almost $500 in fraudulent charges on the credit card that was linked to the groupon account that I have to contest. I have had to spend time on the phone with the credit card company, researching how to get someone at groupon to help me (there is only an email address and no way to get immediate help) and switching out all the auto pays I had on this card to another one. All of this because one incompetent customer service rep at ********************** didn't do their job and handed over my account, all my personal information and my credit card information to scam artists. No due diligence, no question as to all the weird things this person said, nothing.

  Business Response

  Date: 09/14/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've sent a direct email to you form Groupon, please take a moment to review and respond back to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1000-146080-764903.I wasnt able to use this service but got charged for the voucher. I made appointment and I wasnt able to the receive the service due to it being booked by someone else. Id like refund to original payment method

  Business Response

  Date: 09/14/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  Please see the direct email that I've sent to you from Groupon.com and respond back to me directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support