Complaints

This profile includes complaints for Go Configure Technical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Configure Technical

  235 Remington Blvd Bolingbrook, IL 60440-5826

• 

  Go Configure Technical

  1001 Warrenville Rd Ste 110 Lisle, IL 60532-1392

• 

  Go Configure Technical

  235 Remington Blvd. suite#C Bolingbrook, IL 60440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online from reputable retailer and paid for assembly at my location during the transaction. I received the item over 5 weeks ago and cannot get anyone to give me any date to assemble. I have called twice a week for the past 3 weeks on Monday and Friday hoping to get some sort of resolution. I end up disappointed each week as nothing is done and no appointments available. Come On? Seriously?

  Business Response

  Date: 05/15/2023

  We'd like to apologize for the delays we presented in your case.  This was certainly not the experience that we strive for with our customers and your feedback has been shared with the relevant parties in our organization as we expect improvement in these areas.  According to our records, you have requested that the service visit be cancelled and we have made that change in our system.  Again, please accept our apologies for failing to provide service in a more timely manner.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ***** We purchased ************* gazebo from backyard discovery in November 2022, and paid for installation. We paid $2900 which included a $600 installation charge. The gazebo arrived in a timely manner and we were contacted by GoConfigure to schedule an installation date, approx 2 weeks later. The date came and we were notified that morning that it would be cancelled due to cold temps. Within a few days we were contacted and given a new installation date, which was once again cancelled the day of. At this time installation was put on hold for 3 months because it was now December. By March we had not been contacted with a new installation date, despite the mild winter and temps in our area. We were given another installation date, April 12. A few days prior to that day, we were once again contacted and told there was an issue with the technician and they would have to cancel. We were told they would contact ** with a new date. After a week of no contact, we called GoConfigre and were once again given new date, April 28. On April 26, cancelled once again with the reason being that technician was no longer with them. Each time, we are told by GoConfigure that they will need to contact a technician to schedule a date and get back to **. About a week goes by with no contact, at which point we call them and then are given a date approximately 2 weeks out. We are still waiting for our latest reschedule date.

  Business Response

  Date: 05/08/2023

  ********,

   

  Please accept our apologies for the challenges we presented you with here.  We certainly strive to do better than this and in this regard we have failed.   I have located your record in our system and find that you requested to cancel this service as you have located another installer to perform the work.  We have the order now cancelled in our system.

   

  Go Configure

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19991221
  
  I am rejecting this response because:  goConfigure did nothing to rectify the situation. They rescheduled our installation a month out from the previous date given. At this point I canceled the service and we installed the gazebo ourselves.  This gazebo was delivered in November of last year and we were given a date two weeks after delivery for installation. After that and another date was canceled we were put on hold for the winter after which we put the boxes in storage. In the spring we were given an installation date of April 12 and got the boxes out of storage. That date and and another on April 28th.  As of May 5th the gazebo was still not installed. Despite efforts on our part to protect the boxes from the elements, by covering with a tarp, the boxes sustained water damage.  How do we know when we would end up installing this ourselves we would have done it back in November when it was first delivered, before any water damage could have occurred. Now we are requesting monetary compensation from GoConfigure. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 05/19/2023

  ********,

  We did additionally notify the company that you purchased our service from to alert them that we would not be performing the installation.  My understanding is that they will be able to provide a full refund for the assembly portion of your purchase. Again, I'd like to apologize for the poor experience you had with our service.

   

  Go Configure

   

  Customer Answer

  Date: 05/20/2023

   
  Complaint: 19991221
  
  I am rejecting this response because:  we want GoConfigure to be held responsible for the 6 months of inconvenience they caused.  We received a refund for assembly from Backyard Discovery. However, the numerous cancellations from GoConfigure resulted months of delays. Furthermore after being put on hold for the winter we but the boxes in storage.  When they scheduled a date in April we took them out of storage where they sat on our patio for another month. Despite efforts on our part to protect the boxes from the elements, upon opening they were water damaged.  In the end, we assembled the structure ourselves. Had we known GoConfigure was going ** numerous bogus dates for scheduled installation, only to end up assembling ourselves, we would have done this last fall upon delivery of the gazebo. This company is a joke and needs to be held responsible for their actions, or lack thereof. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a pergalo from ********** & paid for Go Configure to assemble on March 7th. I was finally given a date for assemble April 21. No one showed. When I called, I was told there was no record of that date being schedueld. My husband used/lost a day of vacation to be there. I have called every day since and am told the same thing every time - "Your order has been escalated and a district manager will be in contact." That was four days ago. I have called every day since April 21st and still no one has made an attempt to schedule an appointment. This company should not be in business. Period.

  Business Response

  Date: 04/28/2023

  ****,

  We'd like to apologize for the challenges we have presented here.  In researching your order I do see that we now have you scheduled and confirmed for 5-09.  Thanks for your patience with us and we appreciate your business!

   

  Thanks,

  Go Configure

   

  Business Response

  Date: 04/28/2023

  ****,

  We'd like to apologize for the challenges we have presented here.  In researching your order I do see that we now have you scheduled and confirmed for 5-09.  Thanks for your patience with us and we appreciate your business!

   

  Thanks,

  Go Configure

   

  Business Response

  Date: 04/28/2023

  ****,

  We'd like to apologize for the challenges we have presented here.  In researching your order I do see that we now have you scheduled and confirmed for 5-09.  Thanks for your patience with us and we appreciate your business!

   

  Thanks,

  Go Configure

   

  Business Response

  Date: 04/28/2023

  ****,

  We'd like to apologize for the challenges we have presented here.  In researching your order I do see that we now have you scheduled and confirmed for 5-09.  Thanks for your patience with us and we appreciate your business!

   

  Thanks,

  Go Configure

   

  Business Response

  Date: 04/28/2023

  ****,

  We'd like to apologize for the challenges we have presented here.  In researching your order I do see that we now have you scheduled and confirmed for 5-09.  Thanks for your patience with us and we appreciate your business!

   

  Thanks,

  Go Configure

   

  Business Response

  Date: 04/28/2023

  ****,

  We'd like to apologize for the challenges we have presented here.  In researching your order I do see that we now have you scheduled and confirmed for 5-09.  Thanks for your patience with us and we appreciate your business!

   

  Thanks,

  Go Configure

   

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the appointment is kept on May 9th, and the job is completed.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment scheduled for April 4, 2023 for assembly of a backyard playset. That day, no one showed up for the appointment and no one from Go Configure notified me of a cancellation. The technicians showed up four days later on April 8. They were unable to complete the project that day and said they would come back on Monday, April 10. Again, no one showed up that day and no one from Go Configure contacted me about a cancellation or rescheduling. The technicians returned on Tuesday, April 11. They left without properly anchoring the playset to the ground. They caused damage to the playset while attempting to anchor it at incorrect points. At that point I contacted Go Configure to tell them that the installation was not complete and the technicians would need to return to complete the work and repair the damage. Another technician returned on Thursday, April 13. The technician said he couldn't complete the installation and that another technician would return the next morning on Friday, April 14 to complete the job. Again, no one from Go Configure contacted me to provide a window of time when the technician would arrive. On April 14, I called Go Configure at noon and they said the technician would arrive around 2PM. Once 2PM came and went, I called back and they said they had no idea where the technician was and they had no other help to offer me. When I tried to reschedule for another day they told me I couldn't do that because in order to schedule that they would need to get in contact with the technician who was **** The lack of communication and incompetence with this company is astounding. This was a costly installation and I have zero confidence the work will ever be complete. I have submitted photos of the playset improperly anchored at 6 locations, and damage to the playset.

  Business Response

  Date: 04/25/2023

  Please accept our apologies for the troubles here.  I have alerted our Repair team to your current issue and will have them reach out to assist further.  

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Play set order #********* Ordered on 3/6/23. paid $3,898.99 for the order and installation. Was told we would get would a date set within 3-5 business days of product arriving.Product arrived no more than a week later. We went back and forth your Go Configure about getting a date set, went through 4 different technicians, finally, on the last one we got a date set. 4/10/23. between 9AM-1PM. That technician no call no showed.It is now 4/12/23. I have yet to receive any idea of date or time about a new installation date from this company, which will more than likely be set 2+ weeks out. I have equipment sitting in a cardboard box that has been rained on and left to sit. I don't know if I'll even trust the structure once it's built because of the length of time it was left to just sit like that. I am requesting my money back from KidKraft for the entire purchase and expect a call back from someone in regards to the absolute lack of communication from this company.

  Business Response

  Date: 04/12/2023

  ****,

   

  Please accept our apologies for the challenges we presented in getting your playset installation scheduled.  I do see that we have a new solution in place for you on **** and ****, next week.  We will continue to monitor your order and strive to improve our delivery of the services that you have paid for.

   

  Go Configure

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our original order for a Nautilus T618 Treadmill was placed on Dec 15, 2022. It took multiple visits from Go Configure assembly team, and after three deliveries of different parts, including a motor, and a brand new treadmill. our machine has still not been assembled -- three and a half months and we have two treadmills not working inside our lounge. We are absolutely fed up. Apparently, there is one assembly person almost 2 hours away from us, but even he doesn't come. This is the worst customer service we have ever encountered. We just don't know what to do!!!!!

  Business Response

  Date: 03/30/2023

  ******,

   

  Please accept our apologies for this failure to get your treadmill taken care of for you.  We will be escalating your order and engaging our field management team to expedite this service for you!

   

  Go Configure

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19871328
  
  I am rejecting this response because:

   

  This company has been saying the exact same thing for months. We have called every day for the past two weeks, and they say EXACTLY the same thing.

  We have continually asked for it to be sent higher than the regional manager, but nothing is escalated. At this point, we have no faith that the job will be completed.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/03/2023

  Thank you for your continued patience with us.  I do see now that we have a confirmed appointment for you on 4-15.  We will continue to monitor this for you to ensure we are successful in completing this service visit for you.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a playground set from Backyard Discovery. I purchased this swingset with assembly through GoConfigure. I have had to call 20+ times to get scheduled. I have been cancelled on by technicians, called again, still no date to come back except weeks in the future. I paid almost 800 for this assembly service and it is the most difficult process to receive the service I paid for. After looking at reviews online, I see that so many people are also upset and faced with the exact same problem. I believe this company is committing fraud as they do not provide the service they state they are going to.

  Business Response

  Date: 04/03/2023

  We would like to apologize for this frustrating experience.  We strive to support our customers better than this.  According to our records, a request has been made to cancel this assembly order.  We have notified our partner of this request and cancelled the order on our side.

• Initial Complaint

  Date:03/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*******. I purchased a playset and paid an additional $900 for assembly. As of yet I still haven't been contacted about an date for the assembly. I would like for them to finish the job.

  Business Response

  Date: 03/20/2023

  ********,

   

  We apologize for the delay in offering you an appointment to build your swing set. I have escalated your case to our field management team for assistance to expedite service.

   

  Go Configure Team

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They want your money up front and schedule you out a week or two, not paying attention to weather. It was raining on the first day scheduled. Instead of prioritizing me first, they put me on the tail end of schedules making me wait another week in a half. The week in a half came, and the new technician was a no show and no call from 9 am to 4 pm and after. Now, I have to wait to be reschuled again, which may take a week or more. This is not fair to me, the customer - and they"ve had my money for at least a month now.

  Business Response

  Date: 03/15/2023

  *****,

   

  Please accept our apologies or the trouble in getting this scheduled for you.  Our records indicate that you have requested to cancel your order and receive a refund.  I will make sure to expedite the refund to you.

   

  Go Configure

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling for a week requesting a date to assemble a fireplace I received Friday. Each call I receive a different lie about a call to a technician even been told they called district manager. I have a 100 pound fireplace in my den. No one has called with an install date and time yet. When you call the ***** number its useless I will never do this again.

  Business Response

  Date: 03/06/2023

  Please accept our apologies for the inconveniences here.  ************** unfortunately had a family emergency on 3-1 and was unable to fulfill the intended appointment.  Our records indicate that you have requested to cancel the service visit altogether.  We have completed the cancellation in our system and have notified the party that you purchased from so you may receive a full refund for assembly.