Complaints

This profile includes complaints for Go Configure Technical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Configure Technical

  235 Remington Blvd Bolingbrook, IL 60440-5826

• 

  Go Configure Technical

  1001 Warrenville Rd Ste 110 Lisle, IL 60532-1392

• 

  Go Configure Technical

  235 Remington Blvd. suite#C Bolingbrook, IL 60440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an elliptical through Nautilus. Was instructed to call Go Configure when the unit arrived which I did on the same day. I spoke with someone who said I'd receive a call back later that day to schedule an appointment. This was on Friday, Jan 13. Never received a response. Called Go Configure again on Sat, Jan 14 and received the same explanation that someone would call back that day. Nothing. Called Go Configure again on Sun, Jan 15 and exactly the same story. Called once again on Mon, Jan 16 and was told they could not get ahold of the technician to schedule a date. Allegedly this was escalated to a district coordinator to get scheduled but another day without being contacted about an appointment to schedule for the elliptical to be assembled. This is unacceptable.

  Business Response

  Date: 01/17/2023

  Thank you for your patience.  We are actively working today to get this assembly scheduled for you.  We'd like to apologize for the long wait for this assembly that you have experienced.

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18818380
  
  I am rejecting this response because: The appointment was scheduled as the company said they would for yesterday (Thurs, Jan 19) between 5 and 8 PM. When the appointment was scheduled the technician said they'd be there right around 5 PM.At 6:15 PM I called the company and asked if I could be provided with an ETA. The company claims they tried to contact the technician. Needless to say, no one ever arrived for the assembly appointment and I have heard nothing back since. This company is a total scam and should be further investigated as fraudulent based on the number of exact same complaints filed against them.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/03/2023

  Please accept our apologies for the further inconvenience we have caused.  Our records indicate that you have requested to cancel the assembly service with us.  If there is anything further we can do or if you would like for us to reopen your service order, please contact us at **********************************

   

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I cancelled the service with this company as they stated due to their failure to complete the job. The issue was never resolved however I have nothing further to request of the company and I will never do business with them again.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for Go Configure to perform a warranty repair on my treadmill for over two weeks now. The initial call for repair was made on 12/27/22, I received my parts on 12/29/2022 and was suppose to receive a call to set up an appointment at that time. I contact them on 1/2/2023 and have spoken to them over 6 times since then. I was just now able to schedule a repair, but not for another 9 days. They have been giving me a run around and telling me they cannot get in touch with their technician. The timely service has been awful and completely unacceptable.

  Business Response

  Date: 01/13/2023

  We'd like to apologize for this frustrating experience.  In reviewing your order, i do see that we now have your service scheduled and confirmed for 1-21.  Additionally, we will continue to work to achieve a sooner date than this for you as we review routes and process any cancelled appointments in your area.

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18731081
  
  I am rejecting this response because: due to amount of time I have waited, I took the time and made the repairs myself.  My appointment has been cancelled and your services are no longer needed.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Playset and assembly from **** Club over one month ago to ensure ample time for delivery and assembly before Christmas. To date, I have not received any specific information about my assembly or the assembly process. I never received any email or order number. I have contacted ****, spent hours waiting for customer service, called Go Congifure daily for weeks, and now I am down to the day of Santa visiting my son, and the gift that I carefully saved for on my fixed disability income is ruined. I am a single, disabled mother, and I have had three custody lawsuits this year, and I cannot afford to hire someone else to assemble my play set. This is atrocious service, and I am enraged by this treatment.

  Business Response

  Date: 12/30/2022

  ******,

   

  Please accept our apologies for these failures.  We are alerting our senior management team to the past issues as well as engage them to help us resolve this issue for you.  You have been more than patient and we need to correct this for you as soon as possible.

  Customer Answer

  Date: 01/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should be out of business. They scheduled 7 different appointments and they never showed. The one time they did come the individual didnt put the unit together correctly. The so called supervisors had terrible customer service . DO NOT USE this service ********** should be embarrassed that they use this firm.

  Business Response

  Date: 12/30/2022

  We would like to apologize for your poor experience with our company.  We are engaging our senior management team to address the failures here as well as work to resolve any remaining repair work we may have pending for you.

  Customer Answer

  Date: 01/02/2023

   
  Complaint: 18648022
  
  I am rejecting this response because: they still have not resolved the issue. they have said they would get back to me several times and have not 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/12/2023

  Thanks for your response.  I have reviewed the records and it seems that we had to reschedule our last attempt to finish this up for you due to inclement weather in your area.  I do see that we now how you back on our schedule for 1-17.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Go Configure to put together a swing set. The guy cracked a board and just kept on going. He didn't bother to properly install the chalkboard. It was put up with a few screws, dangling off the wall, with other screws left scattered on the deck level. Called to complain and request that they assemble the swingset correctly as paid for. At first was told we should be all set and then the company demanded a few hundred dollars more for another guy to come out and fix and finish what the first guy didn't get done correctly. It's been 4 months and we don't have new parts and don't have the job done correctly. When we refused to pay twice for the work that should have been done correctly the first time, the customer service person essentially told us that these are "repairs" requiring more money under their policy. Do not use this company. They will take your money, do a horrendous job and then demand more money to fix it.

  Business Response

  Date: 12/05/2022

  Thank you for your submission.  We have reviewed the order and will be making plans to have someone return at no expense to repair the set.  It is our understanding that this is a summer home for you and that there may be no one available again until next year.  Please contact our office later this week to let us know how we should proceed with scheduling this appointment for you.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18515411
  
  I am rejecting this response because:
  

   

  In response to the e-mail below, the business continues to promise repair but has not scheduled it.  I have called to set a date and have been told someone will contact me.  To date, no one has returned my call with a service date.  Complaint not resolved as of today.  Just more promises but no delivery on their promise.

   

  *******************************

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/30/2022

  ******,

   

  We understand your frustration.  It appears that weather is forcing us to postpone the final repairs until warmer weather returns.  We have an open ticket in our system and will be following the weather in your area so that we can redispatch to get this finally resolved for you.

  Business Response

  Date: 01/23/2023

  We will continue to monitor the weather in hopes of finding a warm stretch that we can take advantage of before spring.  *********** order remains current and active within in our system and we have full intentions to get this finished for you as soon as possible.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful company. You pay to have a service performed within 2 weeks of receiving your item (as per the agreement with purchasing said service). I called them THREE weeks AFTER my item was sitting there to have it set up. They finally call back a week later to "schedule" me to have my gazebo put up for 2 weeks later. The day comes for them to arrive between ****. At 12:30 I get a call that they have to cancel and reschedule for 3 weeks later. The crew they were sending out looked at the video of how to put the gazebo together and said it was too complicated. Ummm, isn't this what your company does? They have incompetent employees from the customer service all the way to the crew that assembles the items. Worst company and NO they will never be recommended. Now I have to fight to get my money back for a job they never did!

  Business Response

  Date: 11/30/2022

  Please accept our apologies for how this was handled by our team.  We have forwarded your complaint on to our field management team in ******* for review and to take further action to resolve for future opportunities.  IN order to expedite your refund, we have notified the manufacturer of your product that you would like to cancel service and be provided with a refund ASAP.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Oct 27, 2022, when I authorized charges to be placed on my credit card for services to be performed on either Dec 1 or Dec 2, I have been attempting to have the provider set up an appointment to perform said services. I have placed numerous phones calls to them and am repeatedly advised that I will receive a call from the "coordinator" within 24 hours and/or that they have been unable to reach the assigned technician. Further, they have told me that a new technician will be assigned because the original technician was unable to perform the services. This organization has not followed through on any of their commitments and has not performed their services, but they gladly took my credit card info and did nothing thereafter. While entering these comments, I received a call from someone who identified herself as "the coordinator" and she too advised me that she spoke to the technician but he is in the field and unable to confirm his schedule until this evening. She further stated, she would leave this open in her system and follow up with me tomorrow. That said, I informed her that this this is the SAME EXACT STORY I have heard from her organization no less than 3 times previously and I provided her with the names of the individuals who made those statements. Lastly, I advised her that I was adding comments to the BBB site, and that it appears that the issues I'm having are routinely posted to BBB by other customers seeking services. Meaning, this appears to be Standard Operating Procedure for this organization. In summary, this appears to be a "take the money and run" situation. I'll update my comments if and when the services are performed as expected.

  Business Response

  Date: 11/22/2022

  We'd like to apologize for how this has been handled.  I am seeing in our notes that we did reach your technician today and he plans to schedule your order this evening once his route is complete.  We will be following back up in the morning to ensure that he has done so and take further action if he has not to ensure that you are being treated fairly and properly going forward.

   

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cozy escape playhouse from kidkraft in September. I paid an additional $800 to have it assembled with goconfigure. The appointment to have it assembled was cancelled and rescheduled several times. Finally, the man came out here, and said that his helper didnt show up, and that he wouldnt be able to do the job by himself. I had to pay someone to help him, and they werent able to come close to finishing the job. Goconfigure takes advantage of these workers and of the customers. They charge me top dollar for this service, and find someone who is willing to show up for a low rate, when it is not realistic to expect one person to put these things together. Its a 2 man job. I paid for the service, and they werent able to provide it. Total scam and rip off. I should have just found someone locally to do it the first time.

  Business Response

  Date: 11/21/2022

  We aplologize for the challenges we have had to date assembling your playhouse.  We are reviewing your case and waiting for an update on shipping for the missing and damaged items that we found when we arrived.  As soon as we have an estimated arrival date for these items, we will be scheduling a follow up appointment as well as following up with ************** to ensure that they understand and are prepared for the work that they will need to do on your product.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July 19, 2022, I have tried to have my Bowflex Revolution fixed, but I have not been able to get scheduled with a technician. I have had basically open schedule for a technician to come but unable to get scheduled. Had them escalate it so many times for them to find someone to come over. Once, I finally got someone to call me and said technician was schedule to come on 9/7 between 8am - 12pm, and was a no show no call. I had to call the company when got toward 12pm and the representative said couldn't get a hold of the technician but just to stay home and someone will come and they'll keep calling and then call me back. Then at 3pm called them and said heard nothing so what is the status and they said they'll reschedule it. I call every 3-5 business days and they still unable to find me anyone and I am not schedule with a technician as of 9/15/22. I have an open schedule basically and since 7/19/22 unable for a company to schedule a technician is unacceptable and unprofessional to keep saying they'll schedule someone soon. I can't use my equipment until it's fixed and and tired of hearing them state I will escalate it to regional scheduler to have you schedule and they'll call you in a few days and never do.

  Business Response

  Date: 09/26/2022

  Please accept our apologies for the frustrations here.  According to our records we were able to visit you for a service call on 9-21-22 where we did perform the scheduled service on your machine.  Thanks for your patience with us as we worked through this.

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************