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Business Profile

Home Builders

Go Configure Technical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

This profile includes complaints for Go Configure Technical's headquarters and its corporate-owned locations. To view all corporate locations, see

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Go Configure Technical has 3 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cozy escape playhouse from kidkraft in September. I paid an additional $800 to have it assembled with goconfigure. The appointment to have it assembled was cancelled and rescheduled several times. Finally, the man came out here, and said that his helper didnt show up, and that he wouldnt be able to do the job by himself. I had to pay someone to help him, and they werent able to come close to finishing the job. Goconfigure takes advantage of these workers and of the customers. They charge me top dollar for this service, and find someone who is willing to show up for a low rate, when it is not realistic to expect one person to put these things together. Its a 2 man job. I paid for the service, and they werent able to provide it. Total scam and rip off. I should have just found someone locally to do it the first time.

      Business Response

      Date: 11/21/2022

      We aplologize for the challenges we have had to date assembling your playhouse.  We are reviewing your case and waiting for an update on shipping for the missing and damaged items that we found when we arrived.  As soon as we have an estimated arrival date for these items, we will be scheduling a follow up appointment as well as following up with ************** to ensure that they understand and are prepared for the work that they will need to do on your product.

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cabinet bed from ********** and paid for installation. For more than 3 weeks Ive been trying to get it assembled, as Ive paid for it. Every time I call I am told that I would get a return call the next day, it never happens. I finally got an appt and they didnt show, didnt bother to call me and tell me they werent coming so I sat around for 4 hours for no reason. They had me provide 3 dates that would and they would make sure I was the first appt. They selected the date and said would be here at 9 am. At 10 am when no one showed I called and was told my appt was now in the afternoon, thats great I took the day off work, again, to wait for assembly and no call nothing. I get a call a hour later saying my appt is cancelled! I was told I would get a call from a supervisor by the end of the day and of course I never did! I bought this item in October and need to have it assembled for family coming from out of town and here it sits for nearly a month in the middle of my living room floor! They will not return phone calls. So I paid for assembly but I cant seem to get them to do what Ive already paid for.

      Business Response

      Date: 11/11/2022

      Please accept our apologies for the delays you've experienced with us.  We were able to secure an appointment for you today, 11-11-22.  We are looking forward to getting this taken care of for you.

      Customer Answer

      Date: 11/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since July 19, 2022, I have tried to have my Bowflex Revolution fixed, but I have not been able to get scheduled with a technician. I have had basically open schedule for a technician to come but unable to get scheduled. Had them escalate it so many times for them to find someone to come over. Once, I finally got someone to call me and said technician was schedule to come on 9/7 between 8am - 12pm, and was a no show no call. I had to call the company when got toward 12pm and the representative said couldn't get a hold of the technician but just to stay home and someone will come and they'll keep calling and then call me back. Then at 3pm called them and said heard nothing so what is the status and they said they'll reschedule it. I call every 3-5 business days and they still unable to find me anyone and I am not schedule with a technician as of 9/15/22. I have an open schedule basically and since 7/19/22 unable for a company to schedule a technician is unacceptable and unprofessional to keep saying they'll schedule someone soon. I can't use my equipment until it's fixed and and tired of hearing them state I will escalate it to regional scheduler to have you schedule and they'll call you in a few days and never do.

      Business Response

      Date: 09/26/2022

      Please accept our apologies for the frustrations here.  According to our records we were able to visit you for a service call on 9-21-22 where we did perform the scheduled service on your machine.  Thanks for your patience with us as we worked through this.

      Customer Answer

      Date: 09/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Go Configure Technical is NOT a BBB Accredited Business.

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