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Business Profile

Plasma Donation

Biolife Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Biolife Plasma has 159 locations, listed below.

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    Customer Complaints Summary

    • 252 total complaints in the last 3 years.
    • 110 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************************************************. So here is a question. Why don't they have an emergency generator for power outages? The power went out. People were still hooked up. Many with blood still in the bowl. There was no communication on what was going on. 911 had to be called because a woman got sick while sitting there hooked up. Puking and screaming. Probably from low blood sugar due to no return.They should have a generator to at least do returns on the people that need them. Instead, we get treated to 0 communication, flashing overhead lights, a bag of goldfish, water and a 2 month deferral. Irresponsible handling all around. Sending people out with blood loss and and inability to donate and get paid for 2 months because you can't provide a generator to responsibly handle an emergency and get fluids back to people. 0 communication. Seriously. Donors literally left in the dark...except for the strobe lighted ceiling.

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told someone donating under my name and some of my ssn and was deferred and was told Id get a call. No call ever came I call and ****** lied so I called her out she said I had a bad attitude and hung up. I went to bio life and got ****** again for the same lies. I called her out so she banned me from the whole system. I did nothing wrong and get barred for a bad attitude m.

    • Initial Complaint

      Date:08/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Center told me I am on my last warning and now I am permanently banned. The company tells me that i was already given 2 warnings and on 8-18-2024 I was told that the last time I was there i was rude to an employee and now i am permanently banned. Whenever i ask what i did or said to be rude there is no answer. One time i came to center and was called in the office and told something i said was inappropriate but there is never a quote of what i said in their report. I talk freely about issues and sometimes i joke about stuff and i feel someone was offended by something i said but i never was rude to anyone. I was asked by an employee to not talk about certain things so i feel that the center is showing passive aggressive behavior.

    • Initial Complaint

      Date:08/20/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been donating plasma since May of this year 2024, every time i have tired using the bathroom (different times and days) the stall doors are locked but it never seams that anyone is in there. I usually go to the center at least 2 times a week. So the odds of it always being in use are slim to none. This past Sunday though 8/18/24 I signed in, got checked out and went to the bathroom. Again stalls are locked, didn't see feet or any sign that anyone is even in there. I got back in line waited an hour to get a chair. I again attempted to go to the bathroom and still the same situation. I even said "hey i really need to use the restroom." No response. I complained to the lady infront and what I have noticed in the past months. I even complained to the techs my situation but by then it was 2 hours of holding it in!! By the time i was done i had to walk slowly to try to use the bathroom AGAIN same situation. I almost wet myself because if this. I felt degraded and humiliated, i was in pain for 3 days. No one helped me or even tried to figure out what is going on in the womans bathroom. I even retured today 8/20 and still the stalls are locked and no one is in there!! This was very uncalled for.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed a complaint with the company about not having enough employees available and long wait times for appointment . Then next visit they tell me I have syphilis and made me go crazy getting tested but results came back negative every time . I believe this was a way for them to avoid paying me the rest of what they advertised because of my complaint .

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Biolife plasma is a terrible company who does not really understand the situation I get deffered for stupid things that are not in my control like lipids and high blood pressure u claim its because of safety but there should be compassion allowance for people

    • Initial Complaint

      Date:08/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      08/10/2024 Amount Paid = 0 What business committed to provide: Worry Free, efficient , quick donation process Nature of complaint- Negligence, Poor Medical Practice Has the business tried to resolve -No

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been to BioLife 3 times-The goldenrod ******* ******* locations 2 times, my first time I was there 4+ hours Second time almost 3 hours The I went to the ******************************************* location today. Realized it was going to be hours and left after waiting an hour. Not worth the time or effort. They wont even reimburse gas

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm in ******************* and I had a 12:15 p.m. appointment and it's 1:20 p.m. now and I've been waiting in line for over an hour plus there's been so many other complaints from other donors they keep on saying that they're shorts staff why is that? Tuesdays are a busy day so why don't we BioLife have enough people working? If I would have been late for my appointment then I would have had to leave but I've been standing here for over an hour and a half trying to donate it's not fair that we have to wait this long just to donate! I wish the problems get solved ASAP!

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have a ***** program, it's very simple. You refer a ***** and get $200. They have advertised it online, in the center and social media. My *************************** started going and used me as a referral and turned in the card with the $200 advertisement on it. He's donated about 10 times. I've only been paid $100. I'm owed $100. I can never get anyone to answer the phone. I leave messages on the ** system and never get return calls. Its false advertising. It's a scam I want the other $100 I was promised.

    Biolife Plasma is NOT a BBB Accredited Business.

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